Teresa Downey - BankSouth Mortgage Loan Officer

Business response:

Thank you for your kind words, Cathy It's my goal to always exceed client expectations and provide the best service possible. Your kind words and the 5-star rating truly made my day. Thank you for choosing BankSouth Mortgage again. - Teresa Downey 

Business response:

I sincerely appreciate your positive feedback, Case! It was a pleasure working with you too. Your satisfaction is my top priority at BankSouth Mortgage, and I'm thrilled that I met your expectations. Thank you once again for your kind words and the excellent rating. Looking forward to assisting you in the future. 

Business response:

I'm thrilled to hear that you felt well-communicated with and that your transaction was indeed smooth, Iryna. My team and I at BankSouth Mortgage always strive to keep our clients informed and comfortable throughout the process. Thank you for your kind words and for rating us with 5 stars. Your satisfaction is our success. 

Business response:

Thank you so much, Monica, for your kind words and the wonderful review. It was our pleasure to assist you throughout the process. We strive to provide our customers with the best service and your feedback motivates us to do even better. We appreciate your trust in the Downey team and BankSouth Mortgage. We're here for any future needs you may have. Thanks again! 

Business response:

I appreciate your feedback, Savannah. It's crucial for me to ensure my clients have a smooth and positive experience. I apologize if there seemed to be a lack of proactive communication. Your experience is a helpful reminder for me to stay ahead of the communication, especially during key moments such as locking in rates. I am glad to hear that the information provided was beneficial to you. Thank you for choosing BankSouth Mortgage, and I look forward to serving you better in the future. 

Business response:

I'm thrilled to hear that you found the mortgage process informative and helpful, Austin. It's always my aim to make sure my clients feel confident and knowledgeable about the process. Your feedback is greatly appreciated and will help me to continue to provide the best service possible. Thank you for choosing BankSouth Mortgage. Let me know if there is anything more I can assist you with. Best, Teresa Downey 

Business response:

I'm truly humbled by your kind words, Tera. I understand that the mortgage process can be quite lengthy and stressful at times, and I'm glad I could provide some comfort throughout this journey. Your patience and trust in us at BankSouth Mortgage have been greatly appreciated. Thank you for the excellent rating. I'm here for your future needs as well.