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The Chateau Restaurant Franklin
- Italian
- Franklin, MA
About this business
Location details
466 King St, Franklin, MA, 02038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 8:30 p.m. | |
| Tue | 11:30 a.m. to 8:30 p.m. | |
| Wed | 11:30 a.m. to 8:30 p.m. | |
| Thu | 11:30 a.m. to 8:30 p.m. | |
| Fri | 11:30 a.m. to 9:30 p.m. | |
| Sat | 11:30 a.m. to 9:30 p.m. | |
| Sun | 4:00 p.m. to 8:30 p.m. |
We had a reservation for 6 people. The hostess brought us to a booth that could seat 4 at most. We asked for something larger and sine the restaurant was basically empty, mid afternoon, she brought us to a row of tables that could be joined together. Then the manager felt it necessary to come over and tell us he has a party of 10 coming in 90 minutes and needs that space. Which we found to be rather rude. Like he was asking us to rush through our meal. The server was good, not great. Again the restaurant wasnt all that busy,... read more
Business response:
Thank you for joining us. We are saddened to hear of your disappointing experience and appreciate you bringing it to our attention. We do apologize for your dissatisfaction & appreciate you sharing your experience. Feedback like yours helps us address issues head on & work with our team to provide the best possible to our guests at all times. We look forward to your next visit to have the opportunity to overlay this experience with the 5-star one you know! - The Chateau Franklin
The food and service were very good. We had reservations so no wait time at all. It was a great Valentine dinner.
Business response:
Thank you for joining us and celebrating love with us, Karen! We're so happy you and your loved one enjoy your dinner. We can't wait to welcome you back again soon. - The Chateau Franklin
The shrimp scampi was outstanding. Requested to have the shrimp fried. Best that I have ever had!!!
Business response:
Thanks for joining us, Nick! What a great tip for the shrimp. We look forward to seeing you again soon. Cheers! - The Chateau Franklin
Sat in the bar area, Michelle (bartender) and our server did a fantastic job. Very attentive to us, knew the menu very well, made a super cosmo for my sister. Love the food at the Chateau! Also want to praise Sasha, she also did a fantastic job!!! We'll be back!!!
Business response:
Wow, thank you Tony! Such a wonderful review and high praise for our team members Michelle and Sasha. They will both be so pleased to know their service helped make your expreince exceptional. We can't wait to welcome you back! - The Chateau Franklin
Wait staff was not engaged and lacked excitement! Makes for a bad dinner!
Business response:
Thank you for joining us, Foley - and for sharing this feedback. We always want to hear from our guests as it provides a crucial learning tool for our team. We hope to have the opportunity to welcome you back in the future for a better experience. Thank you again for sharing. - The Chateau Franklin
The atmosphere was great, the food was very good and reasonably priced. The servers and staff were friendly and efficient, I would recommend this place to everyone I wish there was one near where I live.
Business response:
Thank you for joining us, Catherine! We're so glad to hear you enjoyed all aspects of your experience. Your recommendation is greatly appreciated. Hope to see you again soon. - The Chateau Franklin
Perfect for date night! We did end up having to ask for silverware but the food was delicious and the waitstaff was friendly.
Business response:
Thank you for joining us and taking the time to write a review, Grace. We appreciate your understanding and patience and hope to welcome you back again soon. - The Chateau Franklin
Food was just ok, my wife’s Salmon was dry, my mother’s veal pharm was chewy and tasted like hunts can sauce. On a good note my broiled seafood casserole was good but pricey.
Business response:
Hi Dennis, Thank you for joining us and taking the time to share your recent experience. We're saddened to hear your meal was not up to the high standards we hold here. We hope to have the opportunity to welcome you back again in the future for a better experience. - The Chateau Franklin
Good food, wait staff attentive, kid’s menu with crayons
Business response:
Thanks to you and the family for joining us, Peter! We appreciate the recommendation and look forward to your next visit. - The Chateau Franklin
Frequently asked questions about The Chateau Restaurant Franklin
How is The Chateau Restaurant Franklin rated?
The Chateau Restaurant Franklin has a 4 star rating with 901 reviews.
When is The Chateau Restaurant Franklin open?
The Chateau Restaurant Franklin is closed now. It will open at 11:30 a.m.