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The Chateau Restaurant Franklin
- Italian
- Franklin, MA
About this business
Location details
466 King St, Franklin, MA, 02038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 8:30 p.m. | |
| Tue | 11:30 a.m. to 8:30 p.m. | |
| Wed | 11:30 a.m. to 8:30 p.m. | |
| Thu | 11:30 a.m. to 8:30 p.m. | |
| Fri | 11:30 a.m. to 9:30 p.m. | |
| Sat | 11:30 a.m. to 9:30 p.m. | |
| Sun | 4:00 p.m. to 8:30 p.m. |
4 of us ate and all four of us enjoyed our dinners. The Calamari appetizer is worth trying. The Eggplant was good but without a lot of flavor. The Chicken Parm was also good but it was small portion and without a lot of flavor. The Hostess sitting us was pleasant and funny and the servers were attentive. I'd rate the food a B plus. Italian restaurants are my favorite.
Business response:
Thank you for taking the time to review your visit to The Chateau, Ray. We hope that if you visit us again, you will try one of our house specialty entrees like the Chicken Marsala. Every dish is handcrafted with fresh ingredients from local suppliers and prepared with care right in our kitchen! Our goal is to provide the best Italian experience possible, and we thank your for providing honest feedback on the flavor profile of your dishes so that we can continue improve as we strive to do so.
Calamari was chewy and only rings which is a little suspect that they were not fresh. Fra Diavlo was very watery but surprisingly well flavored. Stuffed shrimp were decent. Service slow, bread offered after appetizers. It was not busy at all and still very slow service
Business response:
Thank you for your recent visit to The Chateau. We regret that we did not meet your expectations and apologize for the less-than-satisfactory experience. We hear you on the slow service and chewy calamari, and will make sure it is addressed with our team. We are making ongoing improvements so that all our guests receive 5-star service and meals.
Perfect place to take my out of town business associates!
Business response:
Thank you very much for the 5-star review, Michael! We are so glad that our hospitality was able to offer an enjoyable experience for your business associates. We look forward to your next visit and we will be sure to make it extra special!
Dinner was great for all - service was quick and helpful. Really good food at a good price.
We had the special - lobster ravioli. The sauce was great. The lobster stuffing was gritty & tasted off.
Business response:
Thank you for dining with us, Patricia. We are sorry to hear that our special did not live up to expectations. We regularly encourage guests to let us know if something is amiss se we have the opportunity to make it right. Our team hopes this does not deter you from another visit as we would love to overlay this recent experience with a much better one. Thank you for your time.
Arrived late for our reservation but called ahead to advise. Was seated as soon as we arrived. Mary was a good server. Food was good, but temperature throughout our 5 meals was inconsistent. Lasagna was not hot. Toasted ravioli was dry. Chicken Parm was good. Meatballs were great.
Business response:
Thank you for taking the time to share your experience with us, we really appreciate it! We are delighted that Mary was accommodating in seating you thereafter your call. It's great to see that there were some dishes you enjoyed, however we're sorry the temperature of other meals was inconsistent. We'll pass this feedback on to our kitchen staff so they can adjust their cooking techniques. Thank you again for choosing The Chateau!
The meal was wonderful. The service was even better. Very enjoyable evening
Business response:
Thank you so much for your review, Buffy! We appreciate you choosing The Chateau when you have so many options available.
We’ve been going to various Chateau locations for years, the food quality seems to be going downhill. We went for their Restaurant Week specials. I got Trio 3, which included chicken parm, pasta and toasted ravioli. When it came out the chicken and toasted ravioli had a mushy texture like it was heated in a microwave. Not what it used to be like, with a nice crisp texture. Service was prompt and good.
Business response:
Thank you for your review, Robyn! We're glad to hear that our service was up to your expectations and we apologize that your experience with the food was not. We take pride in providing first-class ingredients cooked to perfection. We'll definitely pass your feedback on to our chefs so will can make sure all of our guests receive an excellent dining experience every time they choose us. Please consider joining us again in the future, any further issues like this will most certainly be addressed.
Our waitress, Joyce, was the catalyst that made our dining experience great. Joyce anticipated and delivered excellent service that had us fully satisfied with our birthday party at the Chateau. The Restaurant Week Menu package included Italian Wedding soup, entree and dessert. Our daughter worked with the Chateau to provide each of us with a glass of wine to further enhance my wife’s birthday memories.
Frequently asked questions about The Chateau Restaurant Franklin
How is The Chateau Restaurant Franklin rated?
The Chateau Restaurant Franklin has a 4 star rating with 820 reviews.
When is The Chateau Restaurant Franklin open?
The Chateau Restaurant Franklin is closed now. It will open at 11:30 a.m.