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The Colonnade at Carrollwood
- Assisted Living Facilities
- Tampa, FL
About this business
Location details
13550 S Village Dr, Tampa, FL, 33618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We are extremely happy!! They are super clean and friendly. They have always been very quick to respond to any needs or concerns. When we were visiting, Kristy's professionalism was really appreciated, she was able to answer all of our questions. The community sold itself. Since I can't really see anything that needs to be improved or done better, if I am trying to find something and being super picky, they could check in with us with an email or a call, from time to time and let us know that she is adjusting well, and doing... read more
It was alright. I have thought about that as a back up option. The only reason I really didn't pick Emeritus is because I started getting negative feedback on them from a TV program.
We knew that was going to be temporary, it was too expensive to stay and not enough privacy. I think that it was kind of difficult for her to get help sometimes and get attention when she needed to go to the bathroom. I don't understand why she couldn't have a bedside toilet when she was having such a hard time with incontinence. It really depends on what you are looking for, and we didn't understand that at the time. They do almost no rehabilitation, and that is really what she needed.
Very happy with facility ,meals and activities. Wish they had guarantied resized beds.
The Emeritus at Carrollwood is very nice. They have great food and a nice environment, but only fair communication with family members. They say they are the place of "no hidden fees" but there are plenty of non-disclosed costs, like $100 fee to set up cable, which there seems to be no reason for. Also, I did not think to ask because all the other facilities I saw offered Wi-Fi but the Emeritus has no Wi-Fi and there is no way to get it here. We were upset to not be contacted when our loved one received a new roommate and th... read more
I like the décor and the friendly residents. I don't like the harshness of the staff and there has been occasions where they run out of medication that is vital, missed dodes should not happen but they do. They also leave incontinent residents wet for long periods or leave them on the toilet for very long periods of time. I would not recommend this place. It's way too expensive for the care that's received.
Food is just okay. The offerings are way to starch and carb heavy. The levels of additional care are easily charged but not necessarily followed. My uncle is supposed to be assisted with a shower every 3 days. That just doesn't happen. Nor has his shower been properly cleaned since he arrived (2 months). Transport to and from meals is spotty and non-existent on the weekends. The maintenance man, [name removed]??, has been fantastic. [name removed]at the front desk has also been very helpful and kind. [name removed] in sales ... read more
Business response:
We value your input and appreciate the specific feedback you provided. Please feel free to reach out to us at (813) 590-6615 to discuss further.
We did not have a good experience with the Colonnade at Carrollwood. My father's admittance into the facility hinged on satisfactory healing of some pressure wounds he had developed on his heels during the course of his rehab stay. In spite of the fact that the Colonnade's representative came to his room at the rehab, placed her own two eyes on the wounds, photographed them and sent them to the corporate office for review, and then told us that he was qualified to be admitted into the Colonnade, they kicked us out 3 days int... read more
Our family endured Brookdale, Carrollwood for one year. Mom fell and was transported to the emergency room three times during her residency. After mom's second fall, rather than to express concern, the Brookdale nurse called me in to state they were going to charge an additional $780 a month for 'other services'. The third time mom fell and was transported to the emergency room, the Brookdale nurse called while mom was in the E.R. She did not call to check up on mom, nor did she extend empathetic support, she called to say t... read more
Frequently asked questions about The Colonnade at Carrollwood
How is The Colonnade at Carrollwood rated?
The Colonnade at Carrollwood has a 4.4 star rating with 165 reviews.
When is The Colonnade at Carrollwood open?
The Colonnade at Carrollwood is open now. It will close tomorrow at 12:00 a.m.