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The Edge Fitness Clubs
- Gyms
- West Hartford, CT
About this business
Location details
1471 New Britain Ave, West Hartford, CT, 06110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
By far the best gym in the greater Hartford area. The equipment is state of the art and maintained (rarely if ever is a piece broken for an extended amount if time). The atmosphere is upbeat. Large open space is conducive to moving around freely. The price is right and the shake bar is amazing. No complaints. I moved from West Hartford to Avon and I love this gym so much I drive way out of the way to go there.
Business response:
Thank you Matt! We truly appreciate the great review!
It would help if the Smith cages were not installed backwards so as to render them useless for any bench press related exercise. The gym is nice and very clean. The Smith cages have been installed wrong since day 1. Apparently it is not a priority to fix them so people can use them properly. It has been 7 months.
Love this new location,, love the diversity of the staff and how polite they are .. a very much different vibe than the Bristol location-clean and very spacious too!!!
Love the design, very very clean, and modern keep doing But staff member at the entry area soo busy with chatting with each over,not paying attention on guests, or answering questions with a favor. Best of best, is Jill classes, and Carlos.
Business response:
Hello Gia, we appreciate the 5 star review. Thank you for sharing your feedback so we can also identify areas of improvement.
The facility is absolutely state-of-the-art, and the nicest around. I'm looking forward to working out there. Any fabulous place like this requires substantial recurring revenue to survive. That's why they have so many people marketing. That's the only part I found a bit frustrating. I was marketed to by incoming telemarketing, email and text. It's difficult for any organization to have standardized messaging. When a potential customer recieves different messages from different parts of an organization that can be confusin... read more
Business response:
Thank you for sharing your feedback Bryon. We appreciate the 5 star review.
scummy and they pry every penny out of you with hidden fees. i cancelled my membership and they still charged me $80 for no reason after charging me the wrong price to sign up
Business response:
We strive for transparency in our pricing and fees, by detailing out in your membership agreement. The only extra fees would be if a payment is declined, which would result in a late service fee. Please feel free to reach out to our member experience team at edgecares@theedgefitnessclubs.com if you wish for us to look into your account and address any questions you may have.
I want to offer the customer service a bad review. When we open the membership, they act beautifully. They don't reply when I try to cancel and give a good reason, therefore the membership isn't canceled. Thus, stealing my money. It is not fair business.
Business response:
Hello we are sorry to hear your frustration. We do try to be very transparent, by detailing out all terms in your membership agreement, so that nothing will not come as a surprise to our members, as well as posting it publicly on our website: https://www.theedgefitnessclubs.com/support/payments-billing-and-cancellation-policies We also now offer open ended, no contract, membership options for added flexibility. Please feel free to reach out to our member experience team at edgecares@theedgefitnessclubs.com if you wish for ... read more
beware! they lock you into a contract. Don't sign, my daughter got suckered in and now we pay them even though she doesn't go anymor.
Business response:
Hello we are sorry to hear your frustration. We do try to be very transparent, by detailing out all terms in your membership agreement, so that nothing will not come as a surprise to our members, as well as posting it publicly on our website: https://www.theedgefitnessclubs.com/support/payments-billing-and-cancellation-policies We also now offer open ended, no contract, membership options for added flexibility. Please feel free to reach out to our member experience team at edgecares@theedgefitnessclubs.com if you wish for ... read more
The attitude I received from the manager Ashley was so out of line. I have been coming here for years and not once have I ever complained or had any problems. I have a guest pass and I come in with my sister. Not once has anyone asked me for her phone number for the guest pass. Today Ashley asked me for it, which was no big deal. However, when I asked if it was new because I have never been asked that before she just kept repeating herself what her phone number was with the worst attitude. I have never felt so uncomfortable ... read more
Business response:
We apologize for any negative experience and appreciate the feedback so it can be addressed.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 4 star rating with 612 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is open now. It will close at 7:00 p.m.