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The Edge Fitness Clubs
- Gyms
- Crystal Lake, IL
About this business
Location details
800 Cog Cir, Crystal Lake, IL, 60014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 6:00 p.m. |
The absolute worst to deal with when it comes to customer service, the manager at the club was able to cancel my daughter's membership. It did take four months to cancel and they wouldn't backdate it. Those four months cost $120 in monthly fees. Decent gyms just a bad corporate policy
Business response:
Hello we are sorry to hear your frustration. We do try to be very transparent, by detailing out all terms in your membership agreement, so that nothing will not come as a surprise to our members, as well as posting it publicly on our website: https://www.theedgefitnessclubs.com/support/how-do-i-cancel-my-membership We also do offer open ended, no contract, membership options for added flexibility. In addition, a copy is emailed automatically upon signing, with a grace period to allow additional time to review and make any c... read more
I've been trying to cancel my daughter's membership for three months now, it is brutal trying to get it canceled. I went into the club they said they couldn't do it I needed to email corporate, I emailed corporate I had no response. You would think the manager of this club would take it in his hands and get it done, but I have not got any response from the manager.
Business response:
Hello we are sorry to hear your frustration. We do try to be very transparent, by detailing out all terms in your membership agreement, so that nothing will not come as a surprise to our members, as well as posting it publicly on our website: https://www.theedgefitnessclubs.com/support/how-do-i-cancel-my-membership We also do offer open ended, no contract, membership options for added flexibility. In addition, a copy is emailed automatically upon signing, with a grace period to allow additional time to review and make any c... read more
Manager and membership girl are beyond rude and unprofessional very bad customer stick for someone walk for First time walking to consider membership / If there is zero start I will get them zero Terrible management /
Business response:
We're truly sorry to hear about your experience. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review, so we may gather more information in order to properly address your concerns.
Hey we really enjoy coming here except for the music. You have younger people working here but it's more middle age to older people during the day and this music (rap) you have on is so depressing and not uplifting for working out. Come on! It's just awful.
Business response:
Hi Bonnie, thank you for posting your review, we appreciate the feedback. Our clubs do have several stations to choose from and we would encourage you to speak to a manager next time you are in the club.
How is this gym never clean despite the fact getting charged for an "annual cleaning fee" every month. It smells like it has never been cleaned. Machines are always broken and it just opened. If that's not enough, the high school kids running around like it's chuck e. cheese will help your guest experience. Some of the employees are the rudest people I've ever seen, how you conduct that way when you're working SALES is crazy. Bottom line if you want an unclean gym with a ton of hidden fees while being talked down upon this p... read more
Business response:
Hello Averry, we are sorry if you had a negative experience. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review so we may address any concerns.
Opened a membership over a year ago, wanted to cancel, could not, said had to wait a year, it's been over a year and they will not cancel.
Business response:
Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review, so we may gather more information in order to properly address your concerns.
I've never visited or signed up for anything from edge fitness yet they somehow got my phone number and now send me spam texts on a regular basis. I block every number I get their spam from and it keeps coming day after day. I don't want to join their club and I can't opt out of their predatory messaging because they have infinite numbers to send it from. DO NOT GIVE THIS GYM YOUR INFORMATION FOR ANY REASON.
Business response:
Hi Ryan, we are sorry to hear this and can certainly help if you please reach out to us directly at edgecares@theedgefitnessclubs.com so we may gather the necessary info to resolve this for you.
Gym is overflowing with high school kids who sit at a machine or free weight bench for an hour.
Business response:
Thank you for being a loyal member to us Michael. We have taken your feedback seriously and we will continue to monitor this age group, as we do currently allow membership as early as 13 years old to encourage establishing a habit of fitness for a lifetime. You may always feel free to bring any concerns to club management. We wish you peace and good will on your fitness journey.
Amazing equipment, too many members.... Stop signing people up. Its absolutely insane, from 4:30AM to closing this place is body to body and its beyond irritating. Love working out here. However the amount of people actually gives me anxiety's daily. Wish I never joined here. If you like to workout more in solitude don't workout here.
Business response:
Thank you for your feedback! We agree that this time of year can be more challenging to finish your workout within a certain time frame you may be used to. A combination of the cold weather and New Year's resolutions make this the most popular time of the year to workout indoors at the gym! We are sorry if this has caused a poor experience for you.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 4.1 star rating with 653 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is open now. It will close tomorrow at 12:00 a.m.