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The Edge Fitness Clubs
- Gyms
- Crystal Lake, IL
About this business
Location details
800 Cog Cir, Crystal Lake, IL, 60014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 6:00 p.m. |
Several days ago I called about my account charge and was told someone would call me back. They never did. So I called to cancel and they told me I had to email with a certain number. After emailing someone for help they told me I was charged $60 for a yearly enhancement fee. I absolutely positively was not verbally told about that fee at sign up. I would have never signed up if that was the case. Hiding that in a contract is absolutely insane. When I asked for my contract they told me I need to call my club to get that. ... read more
Business response:
Hello Jaimee we are sorry to hear your frustration. We do try to be very transparent, by detailing out all terms in your membership agreement, so that nothing will not come as a surprise to our members, as well as posting it publicly on our website: https://www.theedgefitnessclubs.com/support/how-do-i-cancel-my-membership We also do offer open ended, no contract, membership options for added flexibility. In addition, a copy is emailed automatically upon signing, with a grace period to allow additional time to review and mak... read more
Sadly I am not sure what is going on at The Edge Crystal Lake. You lost one of the best front desk employees ever. The turnover here is ridiculous. Though, my BIGGEST complaint (which I will say ALOT of members agree) the music is sometimes ridiculously LOUD. This has been a HUGE ongoing UNADDRESSED PROBLEM. I wear noise cancelling headphones and I can't even hear my own music. PLEASE PLEASE PLEASE stop the madness and use common sense. You members HATE the inconsistently LOUD music. Particularly at opening. This is not nece... read more
Business response:
Hi Jennifer, thank you for your honest feedback. We are truly sorry to hear that the atmosphere at our Crystal Lake club has been frustrating for you lately. We value our long-term team members deeply, and we’re saddened to hear you feel the loss of our front desk staff as much as we do. Regarding the music volume: we hear you loud and clear (pardon the pun). It is never our intention to drown out your own music or make your workout stressful, especially at opening. We are going to address this immediately with our morning m... read more
The absolute worst to deal with when it comes to customer service, the manager at the club was able to cancel my daughter's membership. It did take four months to cancel and they wouldn't backdate it. Those four months cost $120 in monthly fees. Decent gyms just a bad corporate policy
Business response:
Hello we are sorry to hear your frustration. We do try to be very transparent, by detailing out all terms in your membership agreement, so that nothing will not come as a surprise to our members, as well as posting it publicly on our website: https://www.theedgefitnessclubs.com/support/how-do-i-cancel-my-membership We also do offer open ended, no contract, membership options for added flexibility. In addition, a copy is emailed automatically upon signing, with a grace period to allow additional time to review and make any c... read more
I've been trying to cancel my daughter's membership for three months now, it is brutal trying to get it canceled. I went into the club they said they couldn't do it I needed to email corporate, I emailed corporate I had no response. You would think the manager of this club would take it in his hands and get it done, but I have not got any response from the manager.
Business response:
Hello we are sorry to hear your frustration. We do try to be very transparent, by detailing out all terms in your membership agreement, so that nothing will not come as a surprise to our members, as well as posting it publicly on our website: https://www.theedgefitnessclubs.com/support/how-do-i-cancel-my-membership We also do offer open ended, no contract, membership options for added flexibility. In addition, a copy is emailed automatically upon signing, with a grace period to allow additional time to review and make any c... read more
Manager and membership girl are beyond rude and unprofessional very bad customer stick for someone walk for First time walking to consider membership / If there is zero start I will get them zero Terrible management /
Business response:
We're truly sorry to hear about your experience. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review, so we may gather more information in order to properly address your concerns.
Hey we really enjoy coming here except for the music. You have younger people working here but it's more middle age to older people during the day and this music (rap) you have on is so depressing and not uplifting for working out. Come on! It's just awful.
Business response:
Hi Bonnie, thank you for posting your review, we appreciate the feedback. Our clubs do have several stations to choose from and we would encourage you to speak to a manager next time you are in the club.
How is this gym never clean despite the fact getting charged for an "annual cleaning fee" every month. It smells like it has never been cleaned. Machines are always broken and it just opened. If that's not enough, the high school kids running around like it's chuck e. cheese will help your guest experience. Some of the employees are the rudest people I've ever seen, how you conduct that way when you're working SALES is crazy. Bottom line if you want an unclean gym with a ton of hidden fees while being talked down upon this p... read more
Business response:
Hello Averry, we are sorry if you had a negative experience. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review so we may address any concerns.
Opened a membership over a year ago, wanted to cancel, could not, said had to wait a year, it's been over a year and they will not cancel.
Business response:
Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review, so we may gather more information in order to properly address your concerns.
I've never visited or signed up for anything from edge fitness yet they somehow got my phone number and now send me spam texts on a regular basis. I block every number I get their spam from and it keeps coming day after day. I don't want to join their club and I can't opt out of their predatory messaging because they have infinite numbers to send it from. DO NOT GIVE THIS GYM YOUR INFORMATION FOR ANY REASON.
Business response:
Hi Ryan, we are sorry to hear this and can certainly help if you please reach out to us directly at edgecares@theedgefitnessclubs.com so we may gather the necessary info to resolve this for you.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 4.1 star rating with 665 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is open now. It will close at 9:00 p.m.