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The Edge Fitness Clubs
- Gyms
- Crystal Lake, IL
About this business
Location details
800 Cog Cir, Crystal Lake, IL, 60014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 6:00 p.m. |
Crystal Lake Manager high pressured and lied to my college daughter into signing a contract into canceling a "free trial" and is double charging her monthly. Wow! Run don't walk away from these shady, ruthless team members. Contacting family attorneys next.
Business response:
Hi Sandy, we would like a chance to look into this further. Please reach out to our member experience team at edgecares@theedgefitnessclubs.com with your daughter's information.
Edit 3: after telling the BBB that they would leave me alone and are sorry. This company has continue to get their charges denied by navy federal. The bank did an investigation and issued a chargeback on them and that's when they started trying to steal from me. At this point if you give the owner any money I personally think you are a terrible person. Every single time you walk in I want you to remember there is a veteran down the street that things YOU are a terrible person. Edit 2: the company told the CTFB that they are... read more
Business response:
Hello Steven, we are troubled by your review and wish to look into this further. However, we will need your full name and account information in order to assist. Please reach out to us with your review to edgecares@theedgefitnessclubs.com
Update: after being flown from McHenry county college to Rockford for life saving surgery and while recovering and suffering from massive traumatic brain injury they convinced me to sign my wife up for a full priced account when she got in for free with me and can't drive because of vision. Then when they found a Marine on the other end of the line decided to try to hassle my wife. I submitted a CFPB complaint against edge fitness. I then had to submit a payment complaint with my bank about edge fitness and block them from... read more
Business response:
Hello Steven, we are troubled by your review and wish to look into this further. However, we will need your full name and account information in order to assist. Please reach out to us with your review to edgecares@theedgefitnessclubs.com
Feel free to mention my review when you decide not to sign a membership agreement. I am a disabled veteran, who was in the local papers for having a catastrophic injury that put my family into extreme hardship. This company is now threatening me and demanding payment. If you value the service veterans provided you and your family, go to one of the ten other gyms nearby. Planet fitness won't even ask questions if you cancel for medical reasons, the edge and ABC fitness want to ruin a family for their money!
Business response:
Hello Steven, we are troubled by your review and wish to look into this further. However, we will need your full name and account information in order to assist. Please reach out to us with your review to edgecares@theedgefitnessclubs.com
Several days ago I called about my account charge and was told someone would call me back. They never did. So I called to cancel and they told me I had to email with a certain number. After emailing someone for help they told me I was charged $60 for a yearly enhancement fee. I absolutely positively was not verbally told about that fee at sign up. I would have never signed up if that was the case. Hiding that in a contract is absolutely insane. When I asked for my contract they told me I need to call my club to get that. ... read more
Business response:
Hello Jaimee we are sorry to hear your frustration. We do try to be very transparent, by detailing out all terms in your membership agreement, so that nothing will not come as a surprise to our members, as well as posting it publicly on our website: https://www.theedgefitnessclubs.com/support/how-do-i-cancel-my-membership We also do offer open ended, no contract, membership options for added flexibility. In addition, a copy is emailed automatically upon signing, with a grace period to allow additional time to review and mak... read more
Sadly I am not sure what is going on at The Edge Crystal Lake. You lost one of the best front desk employees ever. The turnover here is ridiculous. Though, my BIGGEST complaint (which I will say ALOT of members agree) the music is sometimes ridiculously LOUD. This has been a HUGE ongoing UNADDRESSED PROBLEM. I wear noise cancelling headphones and I can't even hear my own music. PLEASE PLEASE PLEASE stop the madness and use common sense. You members HATE the inconsistently LOUD music. Particularly at opening. This is not nece... read more
Business response:
Hi Jennifer, thank you for your honest feedback. We are truly sorry to hear that the atmosphere at our Crystal Lake club has been frustrating for you lately. We value our long-term team members deeply, and we’re saddened to hear you feel the loss of our front desk staff as much as we do. Regarding the music volume: we hear you loud and clear (pardon the pun). It is never our intention to drown out your own music or make your workout stressful, especially at opening. We are going to address this immediately with our morning m... read more
The absolute worst to deal with when it comes to customer service, the manager at the club was able to cancel my daughter's membership. It did take four months to cancel and they wouldn't backdate it. Those four months cost $120 in monthly fees. Decent gyms just a bad corporate policy
Business response:
Hello we are sorry to hear your frustration. We do try to be very transparent, by detailing out all terms in your membership agreement, so that nothing will not come as a surprise to our members, as well as posting it publicly on our website: https://www.theedgefitnessclubs.com/support/how-do-i-cancel-my-membership We also do offer open ended, no contract, membership options for added flexibility. In addition, a copy is emailed automatically upon signing, with a grace period to allow additional time to review and make any c... read more
I've been trying to cancel my daughter's membership for three months now, it is brutal trying to get it canceled. I went into the club they said they couldn't do it I needed to email corporate, I emailed corporate I had no response. You would think the manager of this club would take it in his hands and get it done, but I have not got any response from the manager.
Business response:
Hello we are sorry to hear your frustration. We do try to be very transparent, by detailing out all terms in your membership agreement, so that nothing will not come as a surprise to our members, as well as posting it publicly on our website: https://www.theedgefitnessclubs.com/support/how-do-i-cancel-my-membership We also do offer open ended, no contract, membership options for added flexibility. In addition, a copy is emailed automatically upon signing, with a grace period to allow additional time to review and make any c... read more
Manager and membership girl are beyond rude and unprofessional very bad customer stick for someone walk for First time walking to consider membership / If there is zero start I will get them zero Terrible management /
Business response:
We're truly sorry to hear about your experience. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review, so we may gather more information in order to properly address your concerns.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 4.1 star rating with 679 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is open now. It will close tomorrow at 12:00 a.m.