This profile has been claimed by the business owner or representative.
The Edge Fitness Clubs
- Gyms
- Crystal Lake, IL
About this business
Location details
800 Cog Cir, Crystal Lake, IL, 60014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 6:00 p.m. |
Although the gym is very nice, great equipment and clean, the way that this company does business is awful. My husband and I were moved out of state and provided the required documentation to cancel our membership. The Edge actually uses a third party to handle all of their membership finances, and dealing with them is a total nightmare. They keep you on hold forever, disconnect the call, and do not reply to emails. We provided the necessary forms and they still only canceled my husband's membership, not mine. I have been ma... read more
Business response:
Hi Kiersten, we are sorry that you initially had a frustrating experience. However we are pleased that our member experience team was able to assist and resolve to your satisfaction.
managers at this establishment treats people with disrespect and unprofessionally. personal matters should be taken care of in the offices not on the gym floor in the middle of peoples workouts. not only did you embarrassed yourself with the unprofessionalism but you embarrassed the person you had a dispute with and ruined everyone lifts for the day. also why are there so many people working at once. all eight of you just sit behind that counter and do nothing. if there is eight of you how could a member "sneak in with his f... read more
Business response:
Hello Courtney ,we are disappointed to hear you had a negative experience. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review, so we may properly address.
want to give more stars to this facility only because I love my trainer but I cannot. This place is ran horribly and deception plays a huge role here. When I started I was told I was signing a 4-week contract and was able to cancel at any time before the pay date. I then canceled a day before the pay date and was charged. I called the facility and was told I was in a locked 8-week contract and that I needed to cancel a month before. No one told me this when I first signed, the guy who attended me doesn't even work at this gy... read more
Business response:
Hello Brenda , please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com if you would like for us to look into your account to address your concerns.
If there is any issue with your membership, you are screwed. The management will only offer an apology with NO action behind it. NONE of the management - including the gym manager - is to be trusted! My opinion AVOID THIS GYM AT ALL COSTS!
Business response:
Hello Mike, we are disappointed to see you had a negative experience. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 4.1 star rating with 653 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is closed now. It will open at 4:00 a.m.