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The Edge Fitness Clubs
- Gyms
- Crystal Lake, IL
About this business
Location details
800 Cog Cir, Crystal Lake, IL, 60014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 6:00 p.m. |
Terrible customer service! My family has been looking for a new gym for a few months now and my father was considering getting the premium membership for us all, but he wanted me to go there first while I was home on break to see what I thought of it since I am a more frequent gym goer than the rest of my family. I signed up for the 7-day trial and was ready to try the new gym and get a good workout in, but when I got inside and was trying to start my free trial, the bald man at the counter, who I presumed to be in charge, w... read more
Business response:
Hello Nathan, we are sorry if you had a negative experience. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review so we may properly address.
I haven't had a gym membership since COVID hit us and now after two long years began my search to find a new gym to call my new home. The Edge Fitness Clubs quickly caught my eye because it's so close to my house so I decided I was going to give them a shot. So I visited their website and signed up and almost immediately I was contacted by someone from their gym via text message. Cool, this is fine, the year is 2022, and texting is alright, I guess. I went back and forth with the gentlemen and told him I could try to get... read more
Business response:
Hello Jim, we are disappointed that you did not receive the level of service you should have. We do offer 3 plans, so that our members have options, depending on what amenities they are seeking and what kind of budget they are working with. The processing fee is only a one time charge, not monthly. The annual fee is charged once per year only. Although we do require an initial 12 month agreement term, we do offer a free 7 day trial, and you also have a grace period after signing in which you may cancel at no risk. We hope yo... read more
Although the gym is very nice, great equipment and clean, the way that this company does business is awful. My husband and I were moved out of state and provided the required documentation to cancel our membership. The Edge actually uses a third party to handle all of their membership finances, and dealing with them is a total nightmare. They keep you on hold forever, disconnect the call, and do not reply to emails. We provided the necessary forms and they still only canceled my husband's membership, not mine. I have been ma... read more
Business response:
Hi Kiersten, we are sorry that you initially had a frustrating experience. However we are pleased that our member experience team was able to assist and resolve to your satisfaction.
managers at this establishment treats people with disrespect and unprofessionally. personal matters should be taken care of in the offices not on the gym floor in the middle of peoples workouts. not only did you embarrassed yourself with the unprofessionalism but you embarrassed the person you had a dispute with and ruined everyone lifts for the day. also why are there so many people working at once. all eight of you just sit behind that counter and do nothing. if there is eight of you how could a member "sneak in with his f... read more
Business response:
Hello Courtney ,we are disappointed to hear you had a negative experience. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review, so we may properly address.
want to give more stars to this facility only because I love my trainer but I cannot. This place is ran horribly and deception plays a huge role here. When I started I was told I was signing a 4-week contract and was able to cancel at any time before the pay date. I then canceled a day before the pay date and was charged. I called the facility and was told I was in a locked 8-week contract and that I needed to cancel a month before. No one told me this when I first signed, the guy who attended me doesn't even work at this gy... read more
Business response:
Hello Brenda , please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com if you would like for us to look into your account to address your concerns.
If there is any issue with your membership, you are screwed. The management will only offer an apology with NO action behind it. NONE of the management - including the gym manager - is to be trusted! My opinion AVOID THIS GYM AT ALL COSTS!
Business response:
Hello Mike, we are disappointed to see you had a negative experience. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 4.1 star rating with 653 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is open now. It will close tomorrow at 12:00 a.m.