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The Edge Fitness Clubs
- Gyms
- Orland Hills, IL
About this business
Location details
9231 W 159th St, Orland Hills, IL, 60487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to 11:00 p.m. | |
| Tue | 4:00 a.m. to 11:00 p.m. | |
| Wed | 4:00 a.m. to 11:00 p.m. | |
| Thu | 4:00 a.m. to 11:00 p.m. | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
Out of all the gyms I have been to in Chicago this one is the best. So to start off they have cleaning equipment all around the gym. The gym is really organized and the staff is nice. I would love to see a hip squat machine, a hip thrust machine, and some heavy bags in the future. They do have a huge variety of equipment. They maintain the gym very well.
Business response:
We appreciate you sharing your feedback Johnathan. Thank you for the positive review!
This gym is nice. A lot of muscling building grunting guys though. The woman's locker room isn't very clean. Same dust bunny/hair clump for over 5 days as of this review. The lockers and the seats in front of the lockers also look dirtier and dirtier by the days. I do enjoy the sauna but can also see it's never cleaned. I have never seen an employee cleaning and the locker room definitely doesn't smell clean/bleachy.
Business response:
Hello Eileen, we are disappointed to see your review. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review if you wish to discuss your concerns
I want my money back from this place. What's with the contract? I should be able to cancel anytime. They made me clean up the stairs after puking. Machines are never vacant. Employees with bad hygiene looking like they rolled out of bed. Toxic environment. Harassment in every corner. People stealing your stuff. Machines are always broken. Restrooms aren't stocked up. Practically have to remind them ten times to work the sauna. Edge fitness, whoever is in charge, I want a refund and my dignity back. Oh, and for the love of go... read more
Business response:
We are sorry to hear your frustration. We do try to be very transparent, by detailing out all terms in your membership agreement, so that nothing will not come as a surprise to our members, as well as posting it publicly on our website: https://www.theedgefitnessclubs.com/support/how-do-i-cancel-my-membership We also do offer open ended, no contract, membership options for added flexibility. Please feel free to reach out to our member experience team at edgecares@theedgefitnessclubs.com if you wish for us to look into your... read more
While it is a nice newer cheap gym.... They can't decide there hours. Used to open 4am weekdays and then went to 24 hours. They've flip flopped several times and I can't keep up. This is the second time I've driven all the way there too find they've changed to 4am again. Never get an email or notice of hour change either. They also don't open until 7am for weekends and those of us that work at 8am, can't even use our gym. I was also promised a locked in price for life for signing up months before this location opened. I fin... read more
Business response:
We're sorry to hear about your experience with our gym's operating hours and membership rates. We understand how important consistency is for our members and we apologize for any confusion caused. Any changes are communicated out via email. If you did not receive these communications, we encourage you to stop into your local club to ensure that you are setup to allow us to contact you with membership updates.
I had terrible experience with this Gym, They charged my credit card for an membership involved without notifying me or getting my consent. There was no prior email call or reminder just unexpected charge. When I reach out to customer service, they were unhelpful and refuse to issue a refund This is a dishonest way of doing business. A gym should be upfront about billing and respect its customers If you are thinking of joining, be cautious about their hidden charge and shady practice I would not recommend this place an... read more
Business response:
Hello Rakesh, we cannot bill to any account that you have not provided and signed for. In order to look into your matter properly, we will need all of your information. Please feel free to contact us at edgecares@theedgefitnessclubs.com.
They lock you in a contract and you can't get out even when the contract is up!!! They make you submit a 30 day written notice (even when you are not in contact anymore). Worst gym ever! Always crowded (probably bc they don't let anyone cancel). DONT JOIN HERE! RUN
Business response:
Hello we are sorry to hear your frustration. We do try to be very transparent, by detailing out all terms in your membership agreement, so that nothing will not come as a surprise to our members, as well as posting it publicly on our website: https://www.theedgefitnessclubs.com/support/payments-billing-and-cancellation-policies We also now offer open ended, no contract, membership options for added flexibility. Please feel free to reach out to our member experience team at edgecares@theedgefitnessclubs.com if you wish for ... read more
the facility was great. It had everything that I could ask for. All good until I wanted to cancel my membership after my initial contract term expired. Then there came the bs...the cancellation experience caused my view of the fitness club to be completely degraded, with their scam tactics.
Business response:
Hi Chris- we're sorry to hear you're having a hard time cancelling. Please feel free to email us directly at EdgeCares@theedgefitnessclubs.com with your full name so we can look into your account and further assist you. Thank you
Update: now they are texting me, emailing me and borderline harassing me to stay with their club after I FINALLY was able to get them to allow to me to cancel after a YEAR of not working out and being charged. Will they repay the money they charged me for several months when I never stepped foot in a gym? No.. but Hey it's a zero enrollment fee to sign back up! Lmao.. what a joke this place is. Please do not sign up here and please go to a gym that has honest business ethics and does not screw you out of your money or make i... read more
Business response:
Hello Steve, we are disappointed to see your review. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review, so we may gather more information in order to properly address your concerns.
Consistently mischarged for personal training. I am never given a reason as to why I'm just given the run around. Do not sign up for personal training unless you plan on being mischarged more times than you've been correctly charged. Beware!
Business response:
Hi Victoria, we are sorry if there has been any confusion on your training charges. Our management team at your local club has been in touch with you to address and work to resolution.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 3.9 star rating with 531 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is closed now. It will open at 7:00 a.m.