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The Flats at Shady Grove
- Apartments
- Rockville, MD
About this business
Location details
1380 Piccard Dr, Rockville, MD, 20850, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 1:00 p.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | 11:00 a.m. to 4:30 p.m. | |
| Sun | Closed |
The place to be! This is one of the best new apartment home communities in the heart of Rockville. At the Flats is all about the living experience, the management and staff goes out of their way to ensure your move in experience is flawless and once in that you feel happy in your new home. Transportation ease are among the best with 1-270/370 easily accessible and commuting in the metro is a breeze with Shady Grove metro nearby. Plenty to do for all since the Flats are strategically located within a mile of the Rio Entertain... read more
Great Apartment inside but UGLY outside I love my new apartment. There isn't alot of closet space so be prepared to be creative with buying furniture with storage options. Maintenance is not always very responsive and the front office staff could use some training, they are not very professional. The outside looks like a tornado hit it and it's not very appealing on the eyes. The grounds definitely needs a serious makeover. If you can get past the huge eye soar outside, they have a nice community room, pool and gym.
Love it here! My husband and are new tenants here and we absolutely love. Rosaline Bangura , PM, brings with her true Southern Hospitality. That is exactly how we felt from day one. We had a couple of issues with the apartment and everything was taken care of the very next day! This means so much to me coming from a hotel management position. We thank you ladies for all the hard work. We are very happy! Thank you!
RUN! Horrible customer service the place look like trash! They also never give my deposit back
Disappointed I moved out about 6 months ago and have yet to get my deposit back. I have tried contacting the leasing office and have not gotten a response back, even went there once and was told to keep waiting. Obviously a lie. Just save yourselves the money and don't come here, very unprofessional leasing office.
Don’t Waste the Time and Money Trust me when I say this - Don't waste your time and money. I hardly write negative reviews, but this place needs major improvement. The new management, Brick Lane, and their current staff are not as professional as the previous group. So many issues, unreachable, and are irresponsible. Apparently, they "accidentally" charged another month despite tenants following proper procedures and took MONTHS to refund because it got lost or was not documented promptly. Yet, didn't get an apology. I guess... read more
You get what you pay for.. So much to say about this place.. I lived here for 2 years and at first it was fine it wasn't until the last 6 months that completely drove me out and ruined my experience here. Constant repairs with water and a/c, constant smoking everywhere (even though its prohibited), constant noise, pool never opened (didnt get to use it once in two years), unusually high utility charges (even though I traveled a lot). The absolute worst thing though was a large group of people who decided to spend all summer ... read more
Needs Work. If you can afford to pay extra for an apartment every month avoid THE FLATS. Although conveniently located in Rockville, MD with lots of nearby places to eat and shop the property is old and needs a complete makeover. You also need to be prepared when you receive your water and electric bill they seem to be generated randomly because during my stay with them no one could tell me where my meter is? and why I am being charged with an exorbitant amount of electricity and water each month. Security is an issue as wel... read more
Not Good I have had nothing but bad experiences with the multiple management companies that have overseen this apartment complex in the last year alone. From the onset, I was promised an apartment like the apartment I was shown, however the one I got looks nothing like it, and has carpeting throughout (even in the kitchen) and was filled with trash during the time I was supposed to move in. One of my biggest complaints has been the overcharge of utilities, they will charge $60 minimum/month for water if you live in the small... read more
Business response:
We appreciate your feedback! Van Metre recently took over management of The Flats at Shady Grove and we have an unwavering commitment to our customers and a longstanding reputation for rigorous standards. We're sorry about your previous experience with the former management company and look forward to making many improvements to make The Flats at Shady Grove a more enjoyable place to live. Vanessa Mahmoodi, Property Manager
Frequently asked questions about The Flats at Shady Grove
How is The Flats at Shady Grove rated?
The Flats at Shady Grove has a 3.3 star rating with 214 reviews.
When is The Flats at Shady Grove open?
The Flats at Shady Grove is closed now. It will open at 9:00 a.m.