The Flats at Shady Grove

Utility A. 

on Apartments

7 years ago

Think very carefully sometimes cheap isn’t better My lease is up in February and I can’t wait to leave. Here are the details. I wish they would just cancel the lease and let me move out because I’m anxious to get away from them. #1: the payment portal is sketchy. You have to pay your utilities through the portal and there is no breakdown, so you can’t see what you were charged with. My monthly utilities for the studio were around 60-70 dollars usually when I moved in April 2017. The last 4 months it has been double that amou... read more

monique G. 

on Apartments

7 years ago

You Get What You Pay For When I moved into The Flats, I was excited by the price and the location. It's close to the metro and it's significantly cheaper than most apartment complexes in the area. Here's what to be wary of prior to moving into this apartment: 1. The Staff: The staff changes monthly, which leaves a lot to be desired in terms of leadership, organization, and general stability of the staff. There's rarely someone available to answer the phones if you call or if you'd like a tour of the complex. And if someone i... read more

Miranda M. 

on Apartments

8 years ago

The Frauds of Shady Grove I lived at the Flats of Shady Grove, a community managed by Kettler, for a year. I moved out three months ago and still have not received my security deposit. Every attempt I make to contact the community has been deflected. I always receive the same message “we will send the message to the manager and they will call you back, is this the correct phone number and email?”. I’m certain this company is a scam. I simply want my money back. I’m currently taking legal action to resolve this issue. If you ... read more

Danielle F. 

on Apartments

8 years ago

Disappointing I have lived on this property since the end of June 2017. I initially had hope that there would be improvements, but it just hasn't happened. Like others have reported, they spend a lot of time maintaining the main office building, but inside of the community it is a mess. Housekeeping does not properly clean outside areas, trash is left in stairwells from inconsiderate neighbors,and the structure of the buildings are in desperate need of repair. Messages to the property manager and staff go unanswered, and get... read more

Taylor D. 

on Apartments

8 years ago

Flats at Shady Grove The management is great when they want you to lease but it's all downhill thereafter. Rosaline the manager will never call you even after leaving her 5 messages. No one else in the office can help you with anything. The place always has trash dumpsters overloaded. Took 6 weeks to get my ice maker fixed. They never cut the lawn. An overall disaster. 

Ben H. 

on Apartments

9 years ago

Stay Away This is the worst place I've ever lived. The staff is rude and seems to be untrained, the areas that aren't on the tour are filthy, there's no recycling, and the appliances keep breaking. I would go into more detail, but I don't want to include any identifying information.