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The Glades at ChampionsGate
- Retirement Homes
- ChampionsGate, FL
About this business
Location details
8400 Champions Gate Blvd, ChampionsGate, FL, 33896, United States
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Very nice facility and impressed with the memory care program.
Business response:
Thank you for taking the time to leave us this review. It is much appreciated.
I have lived in my 1-bedroom apartment with screened in balcony for about 3 months....am I completely unpacked...no!! but I am getting there with the help of my son who lives about 45 minutes away. The rent here includes so much....the apartment with full kitchen, stacking washer/dryer in a closet,, all utilities including 50 channels for TV watching, weekly light house keeping (including changing the bed sheets!!!), 3 meals a day (food is very good). there is a swimming pool (water exorcise 2X week, landscaping is gorgeous,... read more
Business response:
Thank you for taking the time to leave us this review. We are happy to hear that you're finding so much to do at Merrill Gardens and enjoying your time so far.
Merrill Gardens ChampionsGate has exceeded my expectations that I wanted for my mother. I'm beyond pleased!!!
Mom has been living in an apartment at Merrill Gardens Champions Gate Memory Care, for 4 weeks now. So far so good. She seems to be happy and says she has been well taken care of. Helps put my mind at ease. So difficult to try and do everything for her at home, when I am still working full time.
Location is awesome, beautiful surroundings, great atmosphere, nice, comfortable rooms, many staff on site , very pleasant!! Very accommodating - special needs/hospice.
Great new place, just opened Dec 2017. Beautiful facilities, many options for dining, physical activity and social events and gathering. Rooms nicely sized and very inovative, client oriented pricing options. Highly impressed !
The food is not good and the food service is worse than that . It takes over an hour to get your food in there. Last week it took one hour to get a hamburger. An hour! That is totally insanity! And on top of that, I saw a water bug yesterday !
Business response:
Hello, Thank you for taking the time to share your concerns. We understand how important dining and service are, and I’d like the opportunity to speak with you directly to learn more about your experience. Please reach out at (863) 588-3242 so we can learn more. Best, Dan Guanio, Executive Director
I am rating the facility based on my interactions with the staff and observations. I rated the food and activities a 2. The Glades is undergoing another management company change. I understand this is the third management company in 5 – 6 years. Is this typical? I am hoping, as is my Mom, that the food will be better under the new management company. We are disappointed that the facility does not have a choir or Bridge club, as they stated when we signed on. They seem to have a lot of activities, just not the ones that my Mo... read more
Business response:
Hello, Thank you for sharing your perspective. Transitions in management can bring challenges, but also opportunities to improve, and we’re committed to making that a positive change for everyone here. Your feedback on dining and activities is important, and we’ll be taking it into account as we continue refining our programs to better reflect the interests of all who call our community home. If you'd like to speak further, please feel free to call us at (863) 588-3242. Dan Guanio, Executive Director
I was unaware that my mother would need a physician's approval prior to her acceptance. We were far into the process when this was brought up. It took weeks to set up the doctor appointment, and this delayed her move-in date. Also, the corporation operating the Glades is changing in April, so more changes to come!
Business response:
Hello, Thank you for sharing your experience. We apologize for the inconvenience caused by the need for physician approval and the delays that resulted. We understand how frustrating this can be, and appreciate your patience throughout the process. As for the upcoming change in management, please rest assured that our team remains dedicated to providing a high level of care and service. If you have any concerns or questions, you can reach us at (863) 588-3242. Thank you again for your feedback. Dan Guanio, Executive Director
Frequently asked questions about The Glades at ChampionsGate
How is The Glades at ChampionsGate rated?
The Glades at ChampionsGate has a 4.6 star rating with 212 reviews.
When is The Glades at ChampionsGate open?
The Glades at ChampionsGate is open now. It is open 24/7.