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The Glades at ChampionsGate
- Retirement Homes
- ChampionsGate, FL
About this business
Location details
8400 Champions Gate Blvd, ChampionsGate, FL, 33896, United States
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The food is not good and the food service is worse than that . It takes over an hour to get your food in there. Last week it took one hour to get a hamburger. An hour! That is totally insanity! And on top of that, I saw a water bug yesterday !
Business response:
Hello, Thank you for taking the time to share your concerns. We understand how important dining and service are, and I’d like the opportunity to speak with you directly to learn more about your experience. Please reach out at (863) 588-3242 so we can learn more. Best, Dan Guanio, Executive Director
I am rating the facility based on my interactions with the staff and observations. I rated the food and activities a 2. The Glades is undergoing another management company change. I understand this is the third management company in 5 – 6 years. Is this typical? I am hoping, as is my Mom, that the food will be better under the new management company. We are disappointed that the facility does not have a choir or Bridge club, as they stated when we signed on. They seem to have a lot of activities, just not the ones that my Mo... read more
Business response:
Hello, Thank you for sharing your perspective. Transitions in management can bring challenges, but also opportunities to improve, and we’re committed to making that a positive change for everyone here. Your feedback on dining and activities is important, and we’ll be taking it into account as we continue refining our programs to better reflect the interests of all who call our community home. If you'd like to speak further, please feel free to call us at (863) 588-3242. Dan Guanio, Executive Director
I was unaware that my mother would need a physician's approval prior to her acceptance. We were far into the process when this was brought up. It took weeks to set up the doctor appointment, and this delayed her move-in date. Also, the corporation operating the Glades is changing in April, so more changes to come!
Business response:
Hello, Thank you for sharing your experience. We apologize for the inconvenience caused by the need for physician approval and the delays that resulted. We understand how frustrating this can be, and appreciate your patience throughout the process. As for the upcoming change in management, please rest assured that our team remains dedicated to providing a high level of care and service. If you have any concerns or questions, you can reach us at (863) 588-3242. Thank you again for your feedback. Dan Guanio, Executive Director
I been a resident here here over 5 years with the constant change , I see no better difference, the food is horrible , they should of kept that other big European chef they had before he was very good pleasant and would do events outside and dance with us residents , the old activities ladies was amazing as well as the sales team but the place does loook Well But we are paying so much don’t know how long I’ll be there if they keep Increasing are rent so high , I go live the new renovated spaces it’s very welcoming
Business response:
Dear John, Thank you for sharing your feedback. We take pride in high ratings of resident and we would appreciate the opportunity to speak with you to learn the details of your experience. We work very hard to ensure our Community is a place where our residents thrive. I'm sorry to hear your experience hasn't been positive. Please drop into our office to discuss this with Dan Guanio, our Executive Director to further discuss and address your concerns.
The Glades was too big. We wanted a "more homelike " place where he wouldn't feel anonymous. They also did not respond to my inquiry in a timely manner, by the time they did I was already working with another facility. The tour was well done though.
Business response:
Thank you for taking the time to leave this review and feedback. We apologize for any delay in getting back to you in a timely manner. Wishing you luck in your search and do let us know if we can assist you in any way in the future.
Frequently asked questions about The Glades at ChampionsGate
How is The Glades at ChampionsGate rated?
The Glades at ChampionsGate has a 4.5 star rating with 172 reviews.
When is The Glades at ChampionsGate open?
The Glades at ChampionsGate is open now. It is open 24/7.