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401 North Alf Coleman Rd, Panama City Beach, FL, 32407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Home Sweet Home ??????
There is a lot of change and turnover going on with all of the staff members/management, they are short staffed.
Business response:
Your concerns are extremely important to us, and we are sorry to hear your experience with us was not a positive one. Our goal is to always treat others the way we would like to be treated. We want the opportunity to speak with you and resolve your concerns. Please call our Customer Service line at (877) 212-4126.
We chose Seagrass Village because of the value for the money as well as the location. They also took her in during covid. The staff members here have been a little slow with communication, their emails were going to our junk mail so it was a while until we had a lot of communication from them. Right now they are going through transition, they have had quite a bit of turnover with management and staffing. It has been difficult not being able to go inside the facility, but I think it is fairly nice place and the nurses have be... read more
Our families experience was horrific, not one part of it met the expectations. The quality of care was so poor, when we would come to visit the residents hair looked so greasy it was almost like you could ring it out. We would see people walking around in soiled clothes - if the residents don't want to change or shower the staff just says okay and walks away. There was urine in the hallways that would not be cleaned up. Our loved ones medicine was lost. It was the worst experience. It was their job to evaluate the residents ... read more
Business response:
We are so sorry to hear about this, no one likes poor service. Would you mind calling our Customer Service line at (877) 212-4126 so we can better understand the situation?
Observations included neglect and verbal abuse. Neglect from nursing assistant staff, observed through responses to residents that indicate indifference. Eating utensils were unavailable for residents to utilize during meals, when a resident requested a utensil they were told that "We don't have any", Napkins were often unavailable during meals, when a resident would request a napkin they were simply told "We don't have any". Delayed or no response to resident requests. There are residents living here who would benefit from ... read more
When putting my clients wife into seagrass it was the best thing we've ever done. At first it started off great a lot of care but then it went downhill after that. [name removed] uses the bathroom by herself but the many many times that I've been out to the facility she has been pure wet and it's sad that I have to be the one to tell them to go change her. I believe a urinary tract infection had triggered another stroke and unfortunately we had to place her into the hospital and died 10 days later. I believe with a lot more ... read more
Business response:
We would like to apologize for this recent experience and are sorry to hear you were less than satisfied with our community. In fact, we pride ourselves on how we treat others and the high-quality standards we maintain. We would love an opportunity to speak with you to better understand what occurred and how we can get better to ensure this doesn't happen again. Would you mind calling our Customer Service line at (877) 212-4126 to discuss?
Be Careful! Do Your Homework! Check it Out Thoroughly! The community wasn't able to provide the care that my loved one needed. The staff didn't inform me of my loved one not eating or them falling. We weren't able to get my loved one back to eating after my loved one stopped eating. Hospice was the only one that informed me of this. The community was beautiful. The sales person was wonderful. The activities director seemed to be more than willing to be part of the connection between the family and our family member. She didn... read more
The Landing of Panama City Beach has a 4.3 star rating with 77 reviews.
The Landing of Panama City Beach is open now. It will close tomorrow at 12:00 a.m.