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The Landing of Panama City Beach

4.2

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Location details

401 North Alf Coleman Rd, Panama City Beach, FL, 32407, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
4.252 reviews
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Sheila's profile image
Sheila 
2 years ago

My mom is currently a resident at The Landing. Overall, I am very pleased with the quality of care that my mom has received at this facility. She seems very content. They have struggled at times with staffing, not uncommon to most facilities, but there have been improvements in the past few months. I would recommend this facility to family and friends. 

LH's profile image
LH 
2 years ago

Overall, they are welcoming, very helpful, and thorough with helping to get set-up. They are very nice people, and accomodating. They could improve on, communication with what they have going on and with the residents. I would recommend to other families. 

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Anonymous 
3 years ago

Seagrass Village provides good care, they try and engage residents in activities. for those with mobility and a willingness to participate, the activities would be a plus. this community is kept very clean with nicely sized and good looking rooms. i would like to see an increase in staffing, as to increase the amount of attendants who are with my loved one at a time. 

Laura E's profile image
Laura E 
3 years ago

Home Sweet Home ?????? 

anonymous's profile image
anonymous 
4 years ago

There is a lot of change and turnover going on with all of the staff members/management, they are short staffed. 

Business response:

Your concerns are extremely important to us, and we are sorry to hear your experience with us was not a positive one. Our goal is to always treat others the way we would like to be treated. We want the opportunity to speak with you and resolve your concerns. Please call our Customer Service line at (877) 212-4126. 

Rick K's profile image
Rick K 
4 years ago

We chose Seagrass Village because of the value for the money as well as the location. They also took her in during covid. The staff members here have been a little slow with communication, their emails were going to our junk mail so it was a while until we had a lot of communication from them. Right now they are going through transition, they have had quite a bit of turnover with management and staffing. It has been difficult not being able to go inside the facility, but I think it is fairly nice place and the nurses have be... read more

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anonymous 
3 years ago

Our families experience was horrific, not one part of it met the expectations. The quality of care was so poor, when we would come to visit the residents hair looked so greasy it was almost like you could ring it out. We would see people walking around in soiled clothes - if the residents don't want to change or shower the staff just says okay and walks away. There was urine in the hallways that would not be cleaned up. Our loved ones medicine was lost. It was the worst experience. It was their job to evaluate the residents ... read more

Business response:

We are so sorry to hear about this, no one likes poor service. Would you mind calling our Customer Service line at (877) 212-4126 so we can better understand the situation? 

Lake's profile image
Lake 
3 years ago

Observations included neglect and verbal abuse. Neglect from nursing assistant staff, observed through responses to residents that indicate indifference. Eating utensils were unavailable for residents to utilize during meals, when a resident requested a utensil they were told that "We don't have any", Napkins were often unavailable during meals, when a resident would request a napkin they were simply told "We don't have any". Delayed or no response to resident requests. There are residents living here who would benefit from ... read more

Cindy M Reeves's profile image
Cindy M Reeves 
4 years ago

When putting my clients wife into seagrass it was the best thing we've ever done. At first it started off great a lot of care but then it went downhill after that. [name removed] uses the bathroom by herself but the many many times that I've been out to the facility she has been pure wet and it's sad that I have to be the one to tell them to go change her. I believe a urinary tract infection had triggered another stroke and unfortunately we had to place her into the hospital and died 10 days later. I believe with a lot more ... read more

Business response:

We would like to apologize for this recent experience and are sorry to hear you were less than satisfied with our community. In fact, we pride ourselves on how we treat others and the high-quality standards we maintain. We would love an opportunity to speak with you to better understand what occurred and how we can get better to ensure this doesn't happen again. Would you mind calling our Customer Service line at (877) 212-4126 to discuss? 

Frequently asked questions about The Landing of Panama City Beach

How is The Landing of Panama City Beach rated?

The Landing of Panama City Beach has a 4.2 star rating with 52 reviews. 

When is The Landing of Panama City Beach open?

The Landing of Panama City Beach is open now. It will close tomorrow at 12:00 a.m.