The Manor Association/Keystone Pacific Property Management

Joan L. 

on Yelp

6 years ago

Catherine Estrella was very helpful and professional and assisted me in obtaining HOA paperwork for a sales transaction for an HOA. It's details and customer service like such provided by her that make all the difference in the quality of a vendor's experience. 

Alex B. 

on Yelp

6 years ago

I used to live in a property managed by Manor and they do a really good job - HOA fees were correctly handled, Manor always resolved any issues I have reported in a timely manner. Joel Martins was our property manager, and he's very good with follow through, always kept the meetings on track, the e-mail communications current, and has great empathy for the residents. 

John R. 

on Yelp

6 years ago

Very helpful and responsive. The escrow and accounting department helped put a rush on HOA docs that saved my transaction. Katherine was wonderful through the whole process. 

Caprice H. 

on Yelp

6 years ago

Our apartment building recently switched to Manor and I've had a similar incredibly negative experience to another reviewer regarding trying to obtain financial documents for a property refinancing. We started our refinancing process at the end of March. By end of May, it came time in the process that we needed HOA documents from Manor. First off, Manor requires you to PAY ABSURD FEES to request for ANY DOCUMENTS that we as homeowners have the rights to. We were shocked to find out that we had to pay at all in the midst of o... read more

Raf P. 

on Yelp

6 years ago

So far I've had several interactions with the team at The Manor handling stuff like monthly statements, community garden and fixing lights (indoor as well as outdoor). Every time they have been very responsive and all requests or issues got addressed in a timely manner. 

Pam S. 

on Yelp

6 years ago

I recently requested documents from the Manor Association in order to perform a review of my insurance coverage needs. I am particularly impressed with Maria Goins. She is very well-versed in understanding exactly what I needed, insurance disclosure and current bylaws and CC&Rs. I recall that the latter were supposed to have been amended in 2015. She immediately provided the requisite documents to me and confirmed the current status of them. Her prompt and informed response facilitated the process of reviewing my insurance n... read more

Susan S. 

on Yelp

6 years ago

I worked closely with Catherine Estrella and Sandra Throne during a recent real estate transaction in which I represented the Seller of a condominium in Menlo Park managed by The Manor Association. In real estate sales, there seem to always be challenging moments; fortunately, Catherine and Sandra really stepped up to help. I found them to be exceedingly responsive, thorough, generous, and expeditious in their efforts. I highly recommend these two dedicated women and the Manor team. 

Joann C. 

on Yelp

6 years ago

This company is so unprofessional. One of the worst examples of a business ever. Unresponsive to my inquires. Poor management of the property that I live at. I am beginning to understand the definition of "slum lord". I continue to pay very high HOA dues every month and am NOT getting much in return. This company really deserves the term, DEPLORABLE. 

Kevin Z. 

on Yelp

6 years ago

Deserves a ZERO star if Yelp allows. When I called and emailed(no reply of course) Joe Senft to get financial statements so I could understand why HOA fee kept going up like crazy. the first thing he said was "why do you need that"??? A "good" gesture of violating residents' rights Joe. Not to mention the association basically does nothing at all.