This profile has been claimed by the business owner or representative.
The Manor Association/Keystone Pacific Property Management
- Real Estate
- San Mateo, CA
About this business
Location details
1820 Gateway Drive, 100, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I worked closely with Catherine Estrella and Sandra Throne during a recent real estate transaction in which I represented the Seller of a condominium in Menlo Park managed by The Manor Association. In real estate sales, there seem to always be challenging moments; fortunately, Catherine and Sandra really stepped up to help. I found them to be exceedingly responsive, thorough, generous, and expeditious in their efforts. I highly recommend these two dedicated women and the Manor team.
Business response:
Hi Susan, Thank you for the positive positive review. Please let us know if we can assist you with any future transactions. Brian
This company is so unprofessional. One of the worst examples of a business ever. Unresponsive to my inquires. Poor management of the property that I live at. I am beginning to understand the definition of "slum lord". I continue to pay very high HOA dues every month and am NOT getting much in return. This company really deserves the term, DEPLORABLE.
Business response:
Joann C., I'm sorry that you had a negative experience with our team. I assure you we are not deplorable or "slum lords". We are a hard working and caring group of people committed to helping homeowner association members and residents. I would be happy to assist you. Please contact me directly at brian@manorinc.com.
Deserves a ZERO star if Yelp allows. When I called and emailed(no reply of course) Joe Senft to get financial statements so I could understand why HOA fee kept going up like crazy. the first thing he said was "why do you need that"??? A "good" gesture of violating residents' rights Joe. Not to mention the association basically does nothing at all.
Business response:
Kevin - I assume that you found the budget since I have not heard from you. Please let me know if I can assist further. Brian Kevin- I would be happy to review the budget with you and provide some insight into how the dues are spent. You receive a complete budget packet every year and, in most cases, the budget is available online. By the way, the board adopts the annual budget and determines how the dues are spent. The association does quite a lot including providing basic services such as insurance, utilities, landsca... read more
Another day Dealing with Manor HOA spoke to Freddy, it's obvious that Brian (ceo) Ask him to call me regarding billing. I am up to date with zero balance on HOA. They are now taking my payments and adding it towards a plumbing bill and telling me that I have not paid my HOA funds? Is this company real or are they just completely pathetic? I don't get it? What's wrong with these people seriously they can't get it together ? their billing department Is taking out my monthly assessment and to pay their plumbing bill? Really A... read more
Business response:
Dear Alison - First of all, shame on you! Our country is in crisis and a misguided Yelp review is the best you have to offer? Our people have been hunkered down working around the clock making sure that essential services continue for our clients. Pardon my tone, but perhaps instead of criticizing everyone, you should take a long look in the mirror. I couldn't help but notice that the majority of your "reviews" are equally flattering. As for your plumbing problem, it's not Manor that decides who is billed back for services. ... read more
The community manager Shannon is very mean to owners of the community. She only please board members. That's so pathetic. She earned money from you every month, but she doesn't respect you at all. We have been writing so many emails to her and called her so many times regarding issues in our community, but she just doesn't respond to you. When you said "okay, I'll file a complaint to your company ", she still didn't care about it.
The Manor is run by totally useless staff. When you ask them something, they alway pretend to be nice but they never act on anything. They said they would give updates and never do. When you ask for an update, they continue to give non answers. Where do your office find these morons or Manor provides moron training? Brain C., I am telling the truth. If you don't like it and can't handle it, train your staff better. Look at other reviews in Yelp. I'm not going to sugar coat it to make you feel better. I have already talked to... read more
Business response:
Joe C. - Your language is offensive and inappropriate. If you're having a problem with something in the homeowners association there are many people within the organization to whom you can escalate the issue and productively get answers to your questions. Perhaps you should rethink your strategy and try some humanity. Happy Holidays.
I was called in to interview for a job position yesterday. And almost immediately, within a minute of conversation, was denied the position. Considering the fact that my resume (which was submitted prior to being contacted, and was right in front of her) contained the job experience necessary for the position, as well as the lack of opportunity I had been given to speak or prove myself. I strongly believe I was denied the position for not "looking the part" (I am a black woman with a curly Afro). The lady not so subtly impli... read more
As an owner of a property managed by the Manor, my experience with this company has been nothing but negative, rude, unresponsive, consistent with other 1 star reviews. Someone should reminder them their business is customer-facing. It is time for owners to consider switching management company.
We don't know why our owners association chose the Manor, absolutely bad idea. Basically these guys receive money from you every month, and they don't do decent work for you anymore. When we owners have to deal with these guys, they are extremely rude to you, acted like they are your boss, totally forgot they are just property management company hired by owners.
Business response:
Dear Bai, I'm sorry that your interaction with Manor did not meet your expectation. I sent you a private email on 10/11 asking for more information and I provided you with my direct contact information. I want to make sure that we address your issue promptly and professionally. Your your review does not provide any detail for follow up. Please contact me at your earliest convenience and I promise to address your concerns. UPDATE 10/16/19: Dear Bai - We have still not received a reply from you regarding the incident tha... read more
Frequently asked questions about The Manor Association/Keystone Pacific Property Management
How is The Manor Association/Keystone Pacific Property Management rated?
The Manor Association/Keystone Pacific Property Management has a 4.3 star rating with 877 reviews.
When is The Manor Association/Keystone Pacific Property Management open?
The Manor Association/Keystone Pacific Property Management is open now. It will close at 5:00 p.m.