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The Manor Association/Keystone Pacific Property Management
- Real Estate
- San Mateo, CA
About this business
Location details
1820 Gateway Drive, 100, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The Manor is run by totally useless staff. When you ask them something, they alway pretend to be nice but they never act on anything. They said they would give updates and never do. When you ask for an update, they continue to give non answers. Where do your office find these morons or Manor provides moron training? Brain C., I am telling the truth. If you don't like it and can't handle it, train your staff better. Look at other reviews in Yelp. I'm not going to sugar coat it to make you feel better. I have already talked to... read more
Business response:
Joe C. - Your language is offensive and inappropriate. If you're having a problem with something in the homeowners association there are many people within the organization to whom you can escalate the issue and productively get answers to your questions. Perhaps you should rethink your strategy and try some humanity. Happy Holidays.
I was called in to interview for a job position yesterday. And almost immediately, within a minute of conversation, was denied the position. Considering the fact that my resume (which was submitted prior to being contacted, and was right in front of her) contained the job experience necessary for the position, as well as the lack of opportunity I had been given to speak or prove myself. I strongly believe I was denied the position for not "looking the part" (I am a black woman with a curly Afro). The lady not so subtly impli... read more
As an owner of a property managed by the Manor, my experience with this company has been nothing but negative, rude, unresponsive, consistent with other 1 star reviews. Someone should reminder them their business is customer-facing. It is time for owners to consider switching management company.
We don't know why our owners association chose the Manor, absolutely bad idea. Basically these guys receive money from you every month, and they don't do decent work for you anymore. When we owners have to deal with these guys, they are extremely rude to you, acted like they are your boss, totally forgot they are just property management company hired by owners.
Business response:
Dear Bai, I'm sorry that your interaction with Manor did not meet your expectation. I sent you a private email on 10/11 asking for more information and I provided you with my direct contact information. I want to make sure that we address your issue promptly and professionally. Your your review does not provide any detail for follow up. Please contact me at your earliest convenience and I promise to address your concerns. UPDATE 10/16/19: Dear Bai - We have still not received a reply from you regarding the incident tha... read more
I have been familiar with the Manor Association sine 2006. Unfortunately, the staff continue to be less than responsive with calls and emails. I'm hoping to hear back from someone soon. I left a message more than two weeks ago. Lucky, my request is not urgent or emergent.
Business response:
Hi Gail, I'm sorry that your call was not answered. I will follow up with Peggy and her team on Monday and get back to you ASAP! Regards, Brian
These people are the worst in this business . Unfortunately my apartment is contracted with them and I can't fire them easily so I have to pay $600 month to this company to do nothing for me. We needed a repair on the AC on the roof which is considered a shared area and these people have the key to the roof, but they forced us to have the vendor pick up and drop off the key which cost total of $260 ,hourly charge of our vendor-JUST FOR PICK UP AND DROP OFF. Other company will bring the key to the apartment or have coded acce... read more
Business response:
maryam a. - I read your review and, given your misinterpretation of the circumstances, I'm not surprised at your frustration. I hope that I can better inform you about the homeowner's association, so you might reconsider your comments. Manor is the management company for the homeowner's association, and we work at the direction of the board. The board adopts rules, regulations, policies and procedures and Manor is entrusted with enforcing the policies created by the board. Manor does not create policy or rules and regula... read more
The service is absolutely terrible. No one seems to ever be working. Each time I try to contact them, they have an out of office email response. When they do respond, they tell me the community manager is out and would need to get back to me later. It usually take days and sometimes they don't respond at all. We had a plumbing issue that happened months ago and there is still a hole in the ceiling because no one at this association has the curtesy to follow up despite NUMEROUS requests. I can't believe they put a pictu... read more
I worked with Chris Pagnotta. I had some last minute, difficult requests and he worked diligently to make it all work for me. Very very happy with him and his representation of The Manor Association.
The Manor Association has been with our HOA, helping us to navigate our way through a challenging lawsuit with the original builder of the project. No that is behind us, they have been great at coordinating the follow on actions needed to keep the HOA on track thru the initial known repairs as well as the follow on structural work we are doing. All this and helping to have the day to day normal operations flowing forward. Quite an amazing team and with our Assciation not being massive, their attention to detail has been grea... read more
Frequently asked questions about The Manor Association/Keystone Pacific Property Management
How is The Manor Association/Keystone Pacific Property Management rated?
The Manor Association/Keystone Pacific Property Management has a 4.3 star rating with 841 reviews.
When is The Manor Association/Keystone Pacific Property Management open?
The Manor Association/Keystone Pacific Property Management is open now. It will close at 5:00 p.m.