This profile has been claimed by the business owner or representative.
The Monarch at Cedar Park
- Assisted Living Facilities
- Cedar Park, TX
About this business
Location details
1503 Medical Pkwy, Cedar Park, TX, 78613, United States
Get directions
I am quite pleased with the new director and current staff at Poet's Walk Cedar Park. The quality of care, leadership, and communication with family has improved considerably. This community and others have gone through a difficult time retaining qualified staff, but I am hopeful that the improvements made at Poet's Walk will continue.
Business response:
Dear Pam, Thank you so much for the time you took to leave us a review. We truly appreciate your positive feedback.
There is a difference in whose working and how things are run. At first were so happy, it was amazing and it was everything they said it would be. But now it is a a bit of a mess because of the shortage of staff. They are super understaffed. Almost everyone who was here when we placed my loved one has left. Even leadership. There is no liaison for the residents anymore. The guy who runs the kitchen is such a sweetheart and works so hard, but they had to switch so the main meal is at lunch because they are so short staffed at... read more
Business response:
Dear Laurie, Thank you so much for your honest feedback. We appreciate the time you took to leave us a review while we aspire to meet and exceed your expectations.
There is LOTS of turnover. I know that's an across-the-board issue, but it's been alarming how many people only work there briefly.
Business response:
Thank you for your recent review. At Poet's Walk, the care of our residents and the well-being of our associates remains our top priority. We know in order to do this, it is paramount that we have a strong workforce. As a company, we are working on programs to increase retention so we can continue to provide the quality care you expect.
I would say the friendliness of the staff is what really sticks out about this facility. They went above and beyond to ensure that my uncle would fit in the environment and get the care that he would need. Their willingness to listen to my mother and myself about my uncles emotional and physical state has been amazing. We know that he is safe and well cared for here and we do not have to worry. I would definitely recommend Poet's Walk to other families.
Business response:
Thank you so much for the positive review. We appreciate your support and recommendation!
[name removed], one of the directors of residential services was incredibly helpful with the whole transition when my loved one passed away. I really appreciated everything that they all did for her while she was there. I would definitely recommend Poet's Walk Cedar Park to other families.
Business response:
Dear Tammy, Thank you so much for leaving us a positive review. We value your feedback.
Our family was able to have an in person tour and this was actually our first choice. The tour was great, and we were comfortable with the level of care they were able to provide. However, after looking at another community we ended up choosing that one, but this would of been our first choice.
Business response:
Thank you so much for taking the time to leave us a positive review. We truly appreciate your support!
It was a nice facility but they would not stop pestering us. They were really desperate for our business and kept calling even after we place our loved one elsewhere. They were even calling after our loved one had passed away.
Business response:
Thank you for the time you took to leave us a review. We are disappointed in your experience. We do appreciate all feedback as we aspire to exceed the expectations of our residents, families and associates.
This is a community of approximately 50 residents. I was pleasantly impressed with the virtual tour and the information provided by [name removed]. I have a few questions about the availability of music for him and other residents. I am concerned about the ratio between caregivers and residents, which I was told is one for every 10 residents. My other concern is his transition specifically with the need to guide him to it. I liked the place very much but I need to have more information on the chef/cook and the quality of the... read more
Business response:
Thank you for leaving us a review. We appreciate your feedback. Please contact us so we can help answer your questions.
My dad can be a handful but Poet's Walk staff has done a beautiful job working with him as he adjusts to his new home. He loves the food!
Business response:
Dear Wendy, Thank you for your kind words and support!
Frequently asked questions about The Monarch at Cedar Park
How is The Monarch at Cedar Park rated?
The Monarch at Cedar Park has a 3.8 star rating with 78 reviews.
When is The Monarch at Cedar Park open?
The Monarch at Cedar Park is open now. It is open 24/7.