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The Monarch at Cedar Park
- Assisted Living Facilities
- Cedar Park, TX
About this business
Location details
1503 Medical Pkwy, Cedar Park, TX, 78613, United States
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The Monarch is appropriate for memory care needs. However, if your loved one needs some elements of skilled nursing, or is in hospice status, they may not be your best choice. We had to abruptly move our father, as the Monarch staff did not provide the level of care his declining condition required.
This place is the absolute worst. They actually had some good employees and they fired them. Some of the people there were wonderful, but they are managed by [facility removed] and they only care about the bottom dollar. On many occasions they did not give my father his medication. They did not shower him as often as they said they would. His skin was always in horrible shape. My mother and I were there every other day, sometimes more and I think that's the only reason he got the level of care that he did. They never shaved ... read more
Business response:
Thank you for sharing your feedback. We take these matters seriously and want to ensure we address your concerns. Your experience does not reflect the level of care we strive to provide, and we would like the opportunity to discuss this in more detail. Please contact us directly at (512) 738-8288.
We were provided information about the facility that have not taken place such as daily activities and laundry services. Supervision of patients when they are not in their room is questionable. Feces was found on the floor outside of [name removed] room and a patient was also found on the floor outside his room during one of our visits. Wet and soiled laundry have been left in the bathroom sink. There is suppose to be a doctor available but we have not received information that [name removed] has received a visit. The meals ... read more
Business response:
Thank you for your feedback. We take all concerns very seriously and are committed to improving our services. Please contact us directly at (512) 795-1669 so we can discuss your experience in more detail and address the issues you've raised.
Poet's Walk Cedar Park was okay. I didn't like that they kept everybody in one room all day long. I don't think it's good to mix people at different stages of dementia into one singular group all the time.
Business response:
Dear M. Thorp, Thank you for your review. We understand your concern and the team is working to meeting everyone's care expectations in a more engaging way.
One of my parents has been in PW since last Spring. It started out good, but now I'm really concerned that they have too many residents for the amount of direct care staff (CNA, MA,LVN, RN). Pros: 1. They have some really good, compassionate care givers and LVNs 2. They have some sweet ladies that do activities with them. I have NO idea what the director of activities does--she is rarely with the residents, just her staff interacts with the residents. 3. Its all hands on deck when meals are served 4. Nice variety of foods an... read more
Business response:
Thank you for your feedback. We appreciate all reviews. Please contact our Family, Resident and Associate Concern Line at [removed] so we can follow up with you.
Frequently asked questions about The Monarch at Cedar Park
How is The Monarch at Cedar Park rated?
The Monarch at Cedar Park has a 3.9 star rating with 69 reviews.
When is The Monarch at Cedar Park open?
The Monarch at Cedar Park is open now. It is open 24/7.