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The Smilist Dental - East Islip

4.7

About this business

Location details

228 E Main St, East Islip, NY, 11730, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 8:00 p.m.
Tue9:00 a.m. to 8:00 p.m.
Wed9:00 a.m. to 8:00 p.m.
Thu8:00 a.m. to 7:00 p.m.
Fri9:00 a.m. to 3:00 p.m.
Sat8:00 a.m. to 2:00 p.m.
SunClosed
4.71,052 reviews
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Andrew E.'s profile image
Andrew E. 
rating
a year ago

I have been going to this location for a few years, and unfortunately, my Dentist left the group. My Hygienist, Natalie, is always exceptional! I visited the group on Wednesday, October 16, for my six-month cleaning, and Dr. Michael Wakily was assigned to do my checkup. When he entered the exam room, he did not introduce himself; however, trying to bypass that oversight on his part, I joked that he came highly recommended as my regular Dentist left the group. Dr. Wakily examined my mouth and found three cavities. I asked i... read more

Business response:

We’d like to thank you for your review, and we really appreciate you bringing this issue to our attention. We are looking into this and hope to resolve it promptly and accurately. 

Stacey L.'s profile image
Stacey L. 
rating
3 years ago

When this was East Islip Dental with Dr. Rosenfeld, it was wonderful. Once it was taken over by Smilyist it went downhill. It shouldn't take 4 months to get an appt for a cleaning. No one knows who we are anymore. There's no longer the personal touch that Dr R took so much pride in showing. After 20 plus years I will be looking fir a new dentist fir me and my family. 

Business response:

We want to sincerely apologize if you had a negative experience, and would like to learn more about what happened. We want to make things right. Please give us a call at 516-279-2922 or email us at patientcare@thesmilist.com. 

Rafael G.'s profile image
Rafael G. 
rating
3 years ago

I have been with this dental office for many years and they had a merger with The Smilist company, and there are a few Smilist Dentals. The staff were not all friendly after the changes and you felt the change. Now, just made a year, I received emails within the past 2 weeks stating that I had a $40 balance, mind you a couple of the emails went to spam but when I realized, the date of what was owed it was a year ago and they stated that insurance did not cover all but the balance is $40 so they want the payment. Ok, understo... read more

Business response:

We’d like to thank you for your review, and we really appreciate you bringing this issue to our attention. We are looking into this and hope to resolve it promptly and accurately. 

Alexandra D.'s profile image
Alexandra D. 
rating
4 years ago

Do not go there. They lie about the treatment you need. The swore I needed a new bridge and pay close to $2000.00 to fix. Turned out the problem was only to have a tooth grinded down. I recommended people. To them. They said the same thing to everyone. A root canal was needed and then a bridge or crown had to be done. All procedures was $2000.00 and up. I will be proceeding legal action. Go to great expressions or find out from your insurance where to go. They only care about quantity of patients to bring in money. Not quali... read more

Margaret N.'s profile image
Margaret N. 
rating
4 years ago

Beware! I went to this Dental group as a new patient with a sensitive tooth. What was only an old, chipped filling needing replacement (average cost $50.00) I was told that it needed to be capped ($1,500.00). Furthermore, a second healthy viable tooth with no complaint was also recommended to be capped at an additional cost of $1,500.00. I was recommended over $3,100.00 of unnecessary dental work! After a second opinion with another dental practice the chipped filling was replaced costing me $53.00. Always, get a second ... read more

Wendy B.'s profile image
Wendy B. 
rating
5 years ago

East islip dental has changed from a professional dental establishment to a high pressure sales used car lot. I went in for a routine cleaning and was encourage to do an elective cosmetic procedure which cost several thousands of dollars for no medical reason, without any second consultation or time to evaluate my decision. I literally went from a cleaning to signing away a bill and I'm the chair for this procedure within an hour. A true medical professional would have given me all information, recommended a second opini... read more

William M L.'s profile image
William M L. 
rating
5 years ago

I made an appointment to get a cleaning and I needed to get a concerned tooth taken care of the appointment for the cleaning was not for a month I then told the person on the phone that I couldn't really wait that long the tooth need attention sooner she made the appointment To see the dentist for just a few days which I did appreciate when I went just tonight I was told they couldn't take care of it that I would have to make another appointment I'm very confused by this because I stressed to them my concern on the phone wh... read more

John B.'s profile image
John B. 
rating
5 years ago

After waiting over a month for an appt. And a call from the office confirming my appt. I arrived 15 minutes early to find out they have no record of my appt. I was then brought to a exam room, an assistant came in and was about to begin, At this point I asked if they participated in my insurance plan, Which I did initially, before I made my appt. She returned to the room to tell me they don't! DON'T BE SCAMMED! Even though they confirmed my appt. and Insurance on phone...Had I not asked they would have completed procedure" O... read more

Business response:

We have no record of your being a patient at our office. Please contact us so we may discuss your concerns. 

Marissa M.'s profile image
Marissa M. 
rating
6 years ago

If you're looking for a dentist DO NOT go to East Islip Dental! They are money scammers!! Went there two weeks ago and paid IN FULL for two root canals. Almost $1000 WITH insurance!!! Went today to get my permanent crowns on and they charged me for $320. I was so confused on how I owed money but was in a rush to get back to work. Gave them a call as soon as I got home to figure it out and now the billing lady is trying to tell me I had a outstanding balance. SCAMMERS AND HIGH WAY ROBBERY!!! They're very unprofessional and ta... read more

Frequently asked questions about The Smilist Dental - East Islip

How is The Smilist Dental - East Islip rated?

The Smilist Dental - East Islip has a 4.7 star rating with 1,052 reviews. 

When is The Smilist Dental - East Islip open?

The Smilist Dental - East Islip is closed now. It will open tomorrow at 9:00 a.m.