The Smilist Dental - Hoboken

Nabil B. 

on Yelp

10 months ago

Very unprofessional,they changed more after I paid , didn't finish my cleaning , cancelled my appointment and even threatened to report me to the credit bureau. 

Sean J. 

on Yelp

a year ago

Showed up for a confirmed appointment, only to be turned away without notice. My wife had submitted ID and insurance in advance, but the front desk staff, Stephanie, said the appointment was cancelled. When asked why it wasn't updated on Zocdoc, she claimed they couldn't cancel there because it required too many questions--an excuse to avoid responsibility. We were never properly notified. Stephanie mentioned a voicemail asking us to call back depending on our issue, but she never followed up or said the appointment was can... read more

Paul S. 

on Yelp

5 years ago

Place is a straight up scam. They lie. Said they take my insurance multiple times. Turns out they don't take any insurance. More lies. Was told I had 3 cavities and needed to go see a periodontist. Thought this was odd so I went to another dentist. The other dentist confirmed I had no cavities and didn't need to see a periodontist. The whole place a bunch of sociopaths from the top down. I will be reaching out to the BBB next. 

Jill K. 

on Yelp

5 years ago

I don't typically write reviews but my experience with the office of Frank DePaola DDS & Associates, LLC has been so underwhelming and costly that I am sharing so others won't be taken in as I was. After a fine introduction to the office via a routine cleaning in September, I contacted them after a bout of TMJ for a consult and ideally a new night guard. Long story short, I was sold a piece of gear for $4000 that I was told was going to be covered under my insurance, but that I had to file the insurance claim myself. What I ... read more

Coral O. 

on Yelp

6 years ago

I just want to update my previous review as I received a phone call from the practice explaining about the fact that the pediatric dentist is out of network and the bill got reduced. However, I still think they should let us know beforehand. ........ I went in for my 2 year old son's checkup twice. I paid $519 for the first visit. That was after asking if my MetLife insurance could be taken and when they confirmed by saying yes. I thought the first checkup payment was ok as it might have x-ray cost and such. I asked again ... read more

Katie L. 

on Yelp

6 years ago

This office is extremely frustrating. At first they didn't charge me upfront and filed the claim for me with no issues. But after the initial one or two visits they got very hostile with me about insisting I pay upfront and then wait for the insurance to reimburse me and insisted that this was always their policy and somehow I got away with something I shouldn't have. I paid upfront to no longer have to fight with the people in the office and I still have not received anything from my insurance from an appointment several... read more

Angie S. 

on Yelp

6 years ago

I am so disappointed with this dentistry. I had been a very good patient awhile back and now 3 years later I get a letter in the mail saying I owe them $70. I had contacted someone this morning and she had told me that she did not know what I was being charged for and was confused as well as to why I had been charged 3 years later. She told me they would give me a call back, but I had never heard back. After 5 hours later around 5:30pm, I had called back and Viola the office manager had picked up and automatically knew who... read more

Nicole V. 

on Yelp

6 years ago

I can not express how dissatisfied I am with this practice. The location is beautiful and the offices were clean but from the moment I sat down in the chair my experience went down hill. The hygienist was unfriendly, she hardly said a sentence to me which is uncomfortable when this person is sitting inches from your face cleaning your teeth. She then called the doctor over. They reviewed my images and files together sitting behind me not including me in the conversation which I felt was rude. They then pushed several differe... read more

Drew K. 

on Yelp

6 years ago

Disgusting staff. My wife felt so uncomfortable by their hygienist, she considered leaving during the appointment. The fact they allow people their to work for them will make us NEVER return. On top of all that...AWFUL PRICING. Avoid this office at all costs.