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The Smilist Dental - Hoboken
- Dentists
- Hoboken, NJ
About this business
Location details
1130 Maxwell Ln, Hoboken, NJ, 07030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 3:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
beautiful practice and dr.depaola was nice and skilled. however they don't take any insurance and their billing staff kept sending wrong paperwork to my insurance company for me to get reimbursed. It wasted me hours and hours and at the end it's just not worth going there. They are very overpriced. And I am not expert, but I think they are telling you that you have more issues than really are. (I was told I had 3 cavities but went to another dentist and was told i had none).
Business response:
We apologize for any misunderstanding you may have had. We feel strongly that every guest of our practice has the right to the best dental care available. Our treatment coordinator will be contacting you shortly to review you dental needs and the doctors are also happy to meet with you again to review your radiographs and recommended care. We look forward to seeing you again.
Avoid this Dentist and office at all costs. I wish I could give them 0 stars. You are not paying for quality dental work just a fancy office and horrible management. The dentist does not care if you are happy with the results or not. I thought I was going to a great dentist and I was willing to pay more for quality and service but that was not the case. If you are getting veneers I suggest researching another dentist. If you are willing to pay for veneers, you should seek out the best.
Business response:
We understand your disappointment and apologize for the miscommunication. Though you have not visited our office since 2012, we would have assuredly addressed any concerns you may have had. I would have looked forward to seeing you and having the opportunity to work with you again. One of our practice managers will be contacting you directly to further discuss the situation.
expensive & they perform treatments which is obviously not covered by insurance without asking. (my insurance is not bad). not responding for customers request.
Business response:
We understand your frustration and we apologize for the miscommunication. Here at The Practice at Maxwell Place we want our patients to understand all of their options in order to make an informed decision. One of our practice coordinators will be contacting you directly to further discuss the situation.
I'll be fair here. Brought my 2-yr old son here for his first dental visit. It was roughly 10 minutes of "counting your teeth", 2 parental tips about brushing I've read elsewhere multiple times, and a fluoride painting that took 30 seconds. It was brief with no teaching or demonstrations for brushing or flossing for him. I was surprised how quickly they said "Ok, we're done." Manner was pleasant and my son was entertained. A toothbrush & a 98¢ toy to finish. Then came the bill... When the receptionist said the words ... read more
The premises are beautiful but you definitely pay for it in higher charges. They also suggested expensive and unnecessary procedures. I was skeptical of their recommendations and got a second and contrary opinion from a dentist in JC. I understand that dental practices need to make a profit but these guys are pretty extreme. I won't be going back. Definitely consider getting a second opinion if you are doing anything beyond a routine cleaning. It saved me a lot of money.
I didn't have a chance to rate the actual service, but agree that it's poorly managed. I walked in for my appointment and they couldn't find it. I showed them the call from when I placed it to prove that I made the call. The only consolidation they offered was a new appointment. In three weeks. Totally not worth my time.
Finally had to leave after several years. As the first reviewer said, claim management is atrocious. They would send me a reminder for the next checkup, while I was still trying to get them to submit claim paperwork properly from six months prior. I gave them many chances over the years, but they didn't improve. Otherwise, I would still be with them, since the equipment is modern, the staff is pretty, and the decor is awesome.
The office makes you pay your bill up front even if you're insured. They did tell me of this unusual policy until after your appointment. I've had to call their office 3 times for them to submit my claim so I can get reimbursed and 6 weeks later I still don't see the claim has been sent in. The front office people are not friendly or helpful. I will never go back.
Frequently asked questions about The Smilist Dental - Hoboken
How is The Smilist Dental - Hoboken rated?
The Smilist Dental - Hoboken has a 4.4 star rating with 210 reviews.
When is The Smilist Dental - Hoboken open?
The Smilist Dental - Hoboken is closed now. It will open on Monday at 8:00 a.m.