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The Smilist Dental - Rockville Centre
- Dentists
- Rockville Centre, NY
About this business
Location details
71 Lincoln Ave, Rockville Centre, NY, 11570, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Second time my cleaning was cancelled the day before due to sick hygienist and they just left one message to inform me, no follow up to make sure I got the message. Horrible, especially when you change your schedule around to be able to make it.
Business response:
At The Smilist Dental Rockville Centre, we understand the importance of timely and effective communication, especially when it comes to changes in appointments. We are continuously working on improving our communication methods to ensure all patients are well-informed. We appreciate this feedback as it helps us identify areas where we can enhance our services. Thank you for bringing this to our attention.
Don't bother booking online; they are unprofessional call you the day before to tell you it's no longer available. Very unprofessional.
Business response:
We're truly sorry to hear about your experience with the online booking at The Smilist Dental Rockville Centre. We want to sincerely apologize if you had a negative experience, and would like to learn more about what happened. We want to make things right. Please give us a call at 516-279-2922 or email us at patientcare@thesmilist.com.
Well let's start by saying thank you for getting me in for last min appointment Was seen by dr Jaga recommend root canal and she had time at 2:30 pm do perform the root canal even thou she is not a specialist on my part I agreed to it but when I got home I had a change of heart and decided to see a specialist after all Next day had appointment with a endodotist she she i formed me that root canal is not necessary it's only an Infection around the tooth that was previously treaded for root canal so dr jaga wanted to do root ... read more
Business response:
We're truly sorry to hear about your experience and appreciate you bringing this to our attention. We strive to provide accurate diagnoses and treatments, and we regret that your experience did not meet your expectations. We take your feedback seriously and will use it to review and improve our services. We hope you will consider giving us another chance in the future. Please feel free to give us a call at 516-279-2922, or send an email to patientcare@thesmilist.com with any further comments, concerns, or suggestions you wis... read more
Dr Avisa Jadgen is wonderful sho explains everything seems caring about her patients., Jennifer the office manager needs to be terminated the way she speaks to patients her attitude she is beyond rude and obnoxious that can ruin a practice. The rest of the office staff is pleasant just has no clue about insurance payments covered benefits and every time I go they give me different prices for the same procedure then I leave get texts for them looking for payment on a coveted procedure no idea what they are doing would not a... read more
Business response:
We want to sincerely apologize if you had a negative experience, and would like to learn more about what happened. We want to make things right. Please give us a call at 516-279-2922 or email us at patientcare@thesmilist.com
Read the reviews on this office. The story is the same. They join dental insurance company's and agree with those companies on charges for services as a preferred provider. After, they receive payment from the dental insurance, they send a bill to the customer with a note on the bottom you are responsible for the rest whatever they feel they should get. Ask to speak to someone take your number and never call. But, will constantly send you bills. Scam artist. Have to give one star to post. Every time they do this I p... read more
Business response:
We’d like to thank you for your review, and we really appreciate you bringing this issue to our attention. We are looking into this and hope to resolve it promptly and accurately.
Well let me see don't know where to begin!! Let me start off by saying those front desk representatives are one of the nasty humans I've come across. I personally like when dental offices show me exactly who they are I move right along to the next thank God for good coverage. Appoint 2:00 o'clock could you believe 10 people was literally seen and left and me and my kids was still at the office for a minute I though I didn't have any insurance!!! Second issue they mixed up my kids dental record asking me if my daughter been t... read more
Business response:
We have no patient by this name, please contact us at 516-279-2922 or patientcare@thesmilist.com as soon as possible so that we can resolve this issue.
The smilist dental is under a few dental insurance companies as a preferred provider. They bill the dental insurance company get payment in full under their agreed allowable charges. Then they bill you for whatever they feel is the unpaid balance???? So if the allowable for example is 100 dollars for the procedure they get reimbursed the 100, but, they want 1000.00 dollars they will bill you 900.00!!! I tried calling them they say office who handles billing will call you. They never call but month after month keep sendin... read more
Business response:
Thank you for sharing your feedback. We’re sorry if we didn’t match your expectations. Please feel free to give us a call at 516-279-2922, or send an email to patientcare@thesmilist.com with any further comments, concerns, or suggestions you wish to share.
Visited the office today and just wanted to share my experience with the front office staff. Upon checking out the girl helping me was speaking very low and between the plexiglass and her mask I couldn't understand a word she was saying! I asked her to speak up twice and she refused and kept whispering. However I did hear her say to me twice in a nasty tone 'I Speak Fine'. Very unprofessional and rude. She needs to be trained in how to interact with patients or shouldn't be working at the front desk. Not happy with this plac... read more
Business response:
Thank you for sharing your feedback. We're sorry if we didn't match your expectations. Please feel free to give us a call at 516-279-2922, or send an email to patientcare@thesmilist.com with any further comments, concerns, or suggestions you wish to share.
This place will literally mess up your teeth more just so they can get more money... I straight up got an infection in my gums from here that I did not have before
Frequently asked questions about The Smilist Dental - Rockville Centre
How is The Smilist Dental - Rockville Centre rated?
The Smilist Dental - Rockville Centre has a 4.8 star rating with 1,019 reviews.
When is The Smilist Dental - Rockville Centre open?
The Smilist Dental - Rockville Centre is closed now. It will open at 8:00 a.m.