The Smilist Dental - Rockville Centre

Martin K. 

on Yelp

6 years ago

I am only giving this place one star because Yelp is making me. This place is a disgrace. The most incompetent office staff, technicians and "dentists". You may think you have an appointment, but they will change the time, day or even cancel the appointment without notifying you, even though you will receive emails and texts to confirm what you thought was your appointment. The past two appointments I had, each lasted over an hour because first the "dentist" could not figure out what tools she needed the second time a crown ... read more

Amy W. 

on Yelp

6 years ago

Both my husband and I have been coming here for several years. Today, I had an appointment with Roberta (dental hygienist) at 4:30 pm. I needed a late afternoon appointment due to my work schedule. I even cut my day short for this appointment. I made this appointment 4 months ago. I called the office at 4 pm to let them know that I was on my way and that I would be 10 minutes late. The receptionist said that she was going to ask Roberta. And after asking, she told me that Roberta said that I have to reschedule. How can you... read more

Thomas H. 

on Yelp

8 years ago

The front desk is very rude and disrespectful! They barely look up at you and treat you as if you're a nuisance. They speak amongst themselves about patients in front of other patients. If this rudeness and disrespect continues on my next visit, I will not be returning. FIX THIS management! There are hundreds of professional, respectful, friendly people who would jump at the chance to work in their positions. 

Dechen L. 

on Yelp

8 years ago

I am enraged that they keep sending me bills a year after the service was rendered. I called my insurance and they said that they charged excessively and only the amount they were eligible was paid. I was told that they are participating provider so everything is covered by the insurance. I had to pay upfront for antibiotics as the insurance didn't qualify that. But the front desk personnel had told me other than that everything was covered. They are scam. Very stressed with their negligence. 

Sara A. 

on Yelp

8 years ago

They only care about the Yelp reviews. They either lied about being covered or made a mistake and billed me after assuring me repeatedly that the services were covered. I have no choice but to pay whatever they tell me. Apologizing on Yelp and then not speaking to the customer about why they aren't happy is not the way to run a successful business, which is really all they care about. Worse than a used car dealer. STAY AWAY. 

Michelle W. 

on Yelp

8 years ago

After reading many reviews about this office I decided to schedule an appointment. The hygienist was most awful. She was not too sanitary. Wore gloves to touch everywhere and everything in the office and then used the same gloves to work on my mouth. She jabbed in my mouth quite painfully when taking the xrays. Bruised the roof top of my mouth. Didn't ask me to turn my head but rather she forcefully moved my head. Didn't ask me to rinse once while cleaning. The doctor was good but only spent approx. 2 minutes with me. Th... read more

Kyra H. 

on Yelp

9 years ago

Another bad review. I was convinced into giving them a second shot & was reminded why I shouldn't have in the beginning. I'll be looking for a new dentist, this place shouldn't even be open anymore, since Debbie left this place has plummeted. Every time I come here for a service I'm told I can't have the service so why make the appointment three weeks ago? And make a follow up appointment for 4 weeks later? A waste of time & I use my days off to be here. WORST DENTAL OFFICE EVER. 

Bryan B. 

on Yelp

10 years ago

I have been a patient here for a couple years and every visit seems to be getting worse and worse. The dentist are great and very friendly but it is the front desk staff that are rude, unorganized and sleazy. In particular the lady named Judy. Every time I go there I feel like I am at a used car dealership getting the runaround. They always seem to overcharge me and make me feel like an idiot for not understanding my own insurance coverage. After arguing this in front of other patients she calls my insurance and finds out I ... read more

Jenner M. 

on Yelp

10 years ago

Culpeper is rude and nasty, he was checking on something inside of my mouth screaming at his co workers. He made me feel so uncomfortable because he definitely picked the wrong time and place. I will not return sadly, and will tell everyone about my experience. I mean ive never seen anything like it, they were good at first new management is bad, best advice is to try anyone besides culpeper or another office