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The Village at Ocotillo
- Chandler, AZ
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Location details
990 W Ocotillo Rd, Chandler, AZ, 85248, United States
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This place is fine for a retirement home, but if your loved one need assisted living it leaves a lot to be desired. I would NOT recommend it for assisted living !! By the time we moved my mother she was covered in cuts and bruises from falling, they have a box to press for assistance so if you're not holding the box in your hand when you fall, you have no way of calling for help. With the amount of $$ they charge they should have a call button that is worn around their neck. The one nurse is very hard to get a hold of and if... read more
Business response:
Thank you for your feedback, Ginny. The safety and well-being of our residents are top priorities for us. Our staff members are committed to providing exceptional care to our residents, all of whom come to us with varied needs. We wish you and your family the best. Sincerely, Heather Phillips Executive Director The Village at Ocotillo
The Villages at Ocotillo do not care about their residents. My Grandmother was there and she was neglected, i.e. found on the floor hours after she fell due to lack of checking in on her. Also, saying they gave her meds when they didn't. Caregivers are very nice, but unhappy. There also is a high turnover. Many said due to mgmt not caring. They just want your money. If your parent needs assisted living or memory care DO NOT go to this place. Many residents have moved out because of this same reason. There are other places ou... read more
If you're looking for a cozy, beautifully-appointed residential facility that is home to friendly seniors who do not require a high level of assistance, this is it. IF, HOWEVER, YOUR SENIOR REQUIRES ACCOMMODATIONS FOR PHYSICAL DISABILITIES OR SKILLED CAREGIVERS IN WHOM YOU CAN BE CONFIDENT, THE VILLAGE AT OCOTILLO IS PROBABLY NOT FOR YOU. Apartments are spacious and inviting but NOT EQUIPPED FOR THE DISABLED. Installing more grab bars requires approval from management and residents pay equipment and labor. Showers do not hav... read more
My mother in law was 92 and the wonderful staff took her in with open arms. It is the very best assisted living up to end of life. The food is good, activities good but the staff is superior to any. She died there able to be with all her treasures.
If your loved one has any kind of debilitating disease such as Alzheimer's Disease this isn't the place for them. I put my parents here to help my dad and within 5 weeks they were kicked out. My mom all of a sudden started wandering. They knew she had this disease when they moved in. They took them for $2000.00 move in non refundable and the after he paid his $5900.00 bill for August they booted them out. They told him she had 24 to get out and he had 30 days. I think that is so they can keep the money he just paid. I am ver... read more
Frequently asked questions about The Village at Ocotillo
How is The Village at Ocotillo rated?
The Village at Ocotillo has a 4.4 star rating with 154 reviews.
When is The Village at Ocotillo open?
The Village at Ocotillo is open now. It is open 24/7.