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The Village at Ocotillo
- Chandler, AZ
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Location details
990 Ocotillo Rd, Chandler, AZ, 85248, United States
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Review: The Village at Ocotillo - A Loving Home for Our Mom At the end of January 2025, we moved our mom from Albuquerque to Chandler. She was facing complications from late-stage cancer and needed the kind of care and support only assisted living could provide. After visiting three facilities in Chandler, The Village at Ocotillo stood out immediately--and in hindsight, we couldn't have chosen a better place for this important chapter in her life. We chose The Village for three main reasons: The size - It's big enough to ... read more
Business response:
Brett, Thank you for sharing such a heartfelt and beautifully written tribute. Your words deeply moved our entire team. We are honored to have been a part of your mother’s journey and grateful that you entrusted The Village at Ocotillo with her care during such a tender chapter of life. It means the world to learn our community felt like home, not only for your mother but for your entire family. The names you mentioned are not just staff to us, but deeply compassionate individuals who care for residents as if they were the... read more
Outstanding people. The staff is caring and compassionate. You won't find better people anywhere. If there is a weakness, it is in the menu selection. Very questionable. Again, the servers are outstanding. Staff cooperative
Business response:
Ron, Thank you so much for taking the time to share your valuable feedback with us. We are thrilled to learn about our staff and the level of care and respect you've experienced at The Village at Ocotillo. Knowing you appreciate our medical care and the range of activities we offer means a lot to us. We understand the dining experience is a fundamental part of your experience here, and we are disappointed not to have met your expectations. Your input is incredibly important to us. We would greatly appreciate the opportunit... read more
I walked in and it felt like home so I decided to call the place home over a year ago! The architecture, ambiance and interactions are excellent. The community has a very honest and respectful manner and all the staff are friendly. Living here is a comfortable and wonderful experience.
I'd like to express my respect and gratitude for the team at the Village at Ocotillo for their on-going excellence in protective and compassionate care during these alarming days of the COVID-19 pandemic. My mother and father moved into their sweet apartment in the community in 2016. My father went through hospice in their apartment, and today, my 95-year old mom continues to find comfort there, surrounded by a nice community, kind and protective care providers, and enriching social programs. Our family finds comfort and p... read more
Love this place!!! They have great instructors. I love Linda and Trish, and also Carly for Zumba. I'm sure there are other great instructors that I haven't yet tried. I came from Lifetime. The reason I gave the Village four stars is because of the spin program. They are all over the place. I personally was trained so as to not injure myself on the bike. These new bouncy, trendy, dance moves that would never fly on a real cycle are just too much. I want to work hard and seriously train even though I'm too chicken to ride on ... read more
I'd give them zero stars if I could. The worst management team, rude "caregivers" with crap attitudes who do not understand anything when it comes to POA or guardianship appointments. They're sneaky and only care about money. They'll act nice initially but as soon as a resident starts having any type of health issues they're inattentive and downright ignorant about everything. I pray for all the humans who have been moved here that they do not have healthy issues arise or emergencies because it will turn into a nightmare wor... read more
Business response:
Thank you for taking the time to share your concerns. We take all feedback seriously, as the well-being of our residents is our top priority. We're unable to identify any specific situation matching your description, and the issues you've raised do not reflect any recent experiences reported within our community. We are CARF accredited and are known for our high standards of resident care, staff training, and professional conduct. I am the Executive Director at The Village at Ocotillo, and I encourage you to contact me dir... read more
Beautiful facilities, staff is very friendly and accommodating. Definitely recommend to anyone within proximity.
Business response:
Thank you for your five-star review, Sam. We're thrilled that you enjoyed our beautiful community and friendly, accommodating staff. Your recommendation is greatly appreciated. If there's anything else we can do for you, please don't hesitate to let us know.
This facility remains the best in almost every category. We would not recommend it, if depending on the food. It's sad. Because it has deteriorated beyond acceptability. We don't know if it's a corporate mandate. Or, just poor planning for folks in our age group. If you consider fried balogna sandwiches acceptable. Please ignore this update
Business response:
Ron, Thank you so much for taking the time to share your valuable feedback with us. We are thrilled to learn about our staff and the level of care and respect you've experienced at The Village at Ocotillo. Knowing you appreciate our medical care and the range of activities we offer means a lot to us. We understand the dining experience is a fundamental part of your experience here, and we are disappointed not to have met your expectations. Your input is incredibly important to us. We would greatly appreciate the opportunit... read more
My mom is a current resident and has been for almost 2 years. They treat her with so much kindness and respect, which I appreciate so much. The food is ordered from a menu and they do everything from seafood night to burgers and fries. They bring in entertainment often and celebrate all holidays They go out of their way to help the residence to feel part of a family. I bring my adult children to visit and they say" wish I could live here". Lol..
Business response:
Jeanne, We greatly appreciate your kind words and your trust in us. It's nice knowing we've provided peace of mind over the past two years. Providing a variety of menu options, from seafood nights to classic comfort food, is something we take pride in. We aim to make every dining experience enjoyable. Our commitment to creating a welcoming and engaging environment is reflected in the celebrations of holidays and the frequent entertainment we provide. Your adult children are not alone - we hear it quite a bit from visiti... read more
Frequently asked questions about The Village at Ocotillo
How is The Village at Ocotillo rated?
The Village at Ocotillo has a 4.4 star rating with 147 reviews.
When is The Village at Ocotillo open?
The Village at Ocotillo is open now. It is open 24/7.