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The Wilkies Inn, by Clarion Collection
- Hospitality
- Pacific Grove, CA
About this business
Location details
1038 Lighthouse Ave, Pacific Grove, CA, 93950, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 12:00 a.m. | |
| Tue | 7:30 a.m. to 12:00 a.m. | |
| Wed | 7:30 a.m. to 12:00 a.m. | |
| Thu | 7:30 a.m. to 12:00 a.m. | |
| Fri | 7:30 a.m. to 12:00 a.m. | |
| Sat | 7:30 a.m. to 12:00 a.m. | |
| Sun | 7:30 a.m. to 12:00 a.m. |
Veronica and her son were very helpful, accommodating our group with an evening fire pit. Great place for a great price.
Business response:
Hello Leland, We appreciate you staying with us and regret that your experience did not fully meet your expectations. We would love the opportunity to welcome you back for a better stay, so we can provide you with the exceptional service and comfort our guests deserve. Your experience matters to us, and we are committed to improving. Please reach out to us directly for your next visit.
We enjoyed our stay here. The room was large and the furniture was attractive and comfortable. The location is also excellent; we enjoyed walking in the monarch butterfly reserve across the street. The “breakfast” was incomplete-mostly breads and fruit but no protein was offered at, not even peanut butter or yogurt. Overall, I would definitely recommend this hotel.
Business response:
Hello Minda, Thank you for sharing your positive experience and for your recommendation. We're amused to hear you enjoyed your spacious room and the proximity to the butterfly reserve. Your feedback regarding breakfast options is appreciated, and we will certainly consider it for future improvements. We hope you had a safe journey home and look forward to welcoming you back soon.
The room was clean, but over powering smell of cleaning fluids in room. Nice updated flooring and bathroom. We enjoyed the Complementary breakfast wth options of toast, some prepackaged pastry’s, instant oatmeal, waffles, cereal and milk, fresh fruit, and coffee. Nice safe location. Did not like that the only seating areas to eat are outside, or your room. The queen bed we had was a very soft uncomfortable old spring mattress that when you moved the whole bed moved significantly. The pull out couch made such a loud squeaking... read more
Business response:
Hello Marsha, Thank you for your feedback. We’re elated to hear you enjoyed the cleanliness of your room, updated features, and the complimentary breakfast options. Your comments regarding the mattress comfort and noise issues are valuable, as they help us to better understand our guests’ experiences. We appreciate your recommendations and will take them into consideration for future improvements. We hope your next stay will be even more enjoyable.
Business response:
Hello Terry, We appreciate you taking the time to rate your stay with us, and we're sorry to hear it did not fully meet your expectations. We would welcome the opportunity to serve you again in the future and work towards providing a better experience. If you decide to visit us again, please reach out directly so we can ensure a more enjoyable stay.
The rooms were decent. Seems like they’ve been doing some updates with the bathrooms and hardwood floors. Mattresses were warped and compressed, but the bedding was decent, with extra pillows and blankets in the closet. Appreciated that each room had a microwave & mini fridge. Office is only open until 9:00pm. As we were stuck in traffic, and didn’t make it until 10:00pm, we had to call when we arrived to have someone meet us at the “night window”. It was fine, but added a little confusion to our trip.
Business response:
Hello Cheryl, Thank you for sharing your experience and observations about the updates in your room. We're glad you appreciated the bedding and room amenities like the microwave and mini fridge. We recognize that arriving after hours can be challenging, and we appreciate your understanding in coordinating with our staff. Your feedback is valuable as we continually work to enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future.
Room was okay. Bathroom wasn't very clean. Hair in sink, on the back of the door (weird) and there were a few ants in the sink as well. The toilet was crazy loud and definitely scared us a few times of how loud it was. Also, it was so close to the door. The design if this was very poor. My husband and I are both tall, so it was definitely awkward. Parking lot small, and pretty crowded. Front desk person was nice, but very odd. She keep looking at us with a weird stair and wouldn't stop. Like she needed help or was on somethi... read more
Business response:
Hello Cory, Thank you for sharing your evaluation about your recent stay. We appreciate your insights regarding cleanliness and the design issues you experienced, as well as your interaction with our front desk team. Your concerns are important to us, and we will certainly pass your comments along to management for their review. It's great to hear that despite the inconveniences, you enjoyed your trip overall. We wish you all the best on your future travels.
Business response:
Hello Benjamin, We're glad to know you had a good experience during your stay! If there's anything specific you'd like to share that could help us improve, please don't hesitate to reach out. We hope to welcome you back again soon!
It is a clean place
Business response:
Hello Mike, Thank you for your positive comment about the cleanliness of our hotel. We take pride in maintaining high standards for our facilities. Your feedback about the cleanliness is appreciated and will be shared with our housekeeping team, as they work diligently to ensure a pleasant stay for all guests. We hope you have a wonderful day ahead.
Frequently asked questions about The Wilkies Inn, by Clarion Collection
How is The Wilkies Inn, by Clarion Collection rated?
The Wilkies Inn, by Clarion Collection has a 3.6 star rating with 1,065 reviews.
When is The Wilkies Inn, by Clarion Collection open?
The Wilkies Inn, by Clarion Collection is closed now. It will open at 7:30 a.m.