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The Wilkies Inn, by Clarion Collection
- Hospitality
- Pacific Grove, CA
About this business
Location details
1038 Lighthouse Ave, Pacific Grove, CA, 93950, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 12:00 a.m. | |
| Tue | 7:30 a.m. to 12:00 a.m. | |
| Wed | 7:30 a.m. to 12:00 a.m. | |
| Thu | 7:30 a.m. to 12:00 a.m. | |
| Fri | 7:30 a.m. to 12:00 a.m. | |
| Sat | 7:30 a.m. to 12:00 a.m. | |
| Sun | 7:30 a.m. to 12:00 a.m. |
Pleasant Insonorisation inexistante, on entendait les voisins comme s'ils étaient à côté de notre lit. Petit déjeuner très basique sans tables à l'intérieur= pas pratique. Emplacement à 900m de l'océan. Spacieux. Propre.
Business response:
Hello Stella, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
Good
Exceptional
Good Petit déjeuner sommaire et dehors puisque pas de salle intérieure Hôtel facile d’accès et bien situé à côté de Monterey et Carmel. Chambres propres
Business response:
Hello Guest, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that you’ve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to prov... read more
Pleasant
Exceptional Fire pit outside was not working... not enough parking for Motel... second night we had to park down the street Great showers...comfortable bed...quiet...breakfast comes with your stay
Business response:
Hello Pamela, We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.
Excelente estadia. Chegamos 15 minutos antes do horário previsto para fazer o check-in e tivemos que aguardar o horário. Faltou um pouco de flexibilidade do funcionário. Estava tudo muito bom, quarto confortável e silencioso. Exatamente como informado ao fazermos a reserva. Eles estão em reforma, mas isso não atrapalhou em nada a nossa estadia, entendo inclusive é que a reforma é justamente para melhorar cada vez mais.
Business response:
Hi Jorge_Martinez, I'm very sorry for your poor arrival experience. My sincere apologies you found our associate lacked flexibility. We strive to provide sincere hospitality and we failed to do so. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see you on a return trip for a better experience.
We enjoyed our stay Only found a heater control no a/c Pretty nice, easy location, close to the beach
Business response:
Hello michael, Thank you for sharing this experience with us. We truly value you feedback with regards to our location and also our heater. Every guest experience is extremely important to us. We value your feedback and thank you for your business.
Stay was nice surprise for last minute stay and staff was friendly! The only negative was the toilet was wobbly. The area was nice, quiet, there was availability and staff was friendly and helpful!
Business response:
Hello Deborah, We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our staff and your comments about our area. Through guest feedback like yours we are better able to enhance guest experience; so thank you.
Frequently asked questions about The Wilkies Inn, by Clarion Collection
How is The Wilkies Inn, by Clarion Collection rated?
The Wilkies Inn, by Clarion Collection has a 3.6 star rating with 1,478 reviews.
When is The Wilkies Inn, by Clarion Collection open?
The Wilkies Inn, by Clarion Collection is open now. It will close tomorrow at 12:00 a.m.