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The Windsor Boutique Hotel
- Hotels
- Asheville, NC
About this business
Location details
36 Broadway St, Asheville, NC, 28801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Can't be the location of the hotel. Don't expect to park right in front but there is a parking garage not too far away and we pretty much left the car there most of our stay. We had a King suite with a pull out sofa. Worked great for our kids who are 5 and 8 - probably better than 2 queens. They had their room and we had ours! The bathroom is tiny however. Get ready to knock some toothbrushes off. Other than that, kids loved the Hot Chocolate from the Kuerig machine and the free water and cokes! The walls do appear to be t... read more
Business response:
We are thankful for our well positioned downtown location; it certainly adds to the whole experience! We are excited to hear our King suite worked perfectly for you and your family. We do have bathrooms that are a little larger if you'd like to request for the future. Thank you for taking the time to review our hotel. We look forward to hosting you again!
Great location! clean suite! We had to park a couple of blocks away, though, as there's no valet or hotel parking. Research the area for things to do beforehand. The shops close early, but there are plenty of chocolate cafes & bars nearby. We checked into the suite late, not realizing that the staff leaves in the evening to return in the morning. Loved the hotel! Clean rooms, high ceilings, hard wood floors, great lighting, & comfortable beds! Loved the local art displayed throughout. Being in an older building, the... read more
Business response:
Thank you so much for the review of our property! We are delighted to hear of your love for the hotel. Since your stay we have added 24-hour staff to cater to all of our guest's needs. Thank you for your wonderful compliments on our accommodations! We can't wait to host you in the future!
Awesome location
Business response:
Thank you for your review of the Windsor!
This is a beautiful hotel in Downtown Asheville within walking distance of all the great restaurants. The only issues I had was a hall light shining into the bedroom windows at night and the people above us were very loud. I spoke to hotel staff about both issues and they were great to work with. I would highly recommend this hotel!
Business response:
Thank you for your amazing review of the Windsor. Since your stay we have added black-out curtains to shield the rooms from outside lights. We have also worked on reinforcing our reclaimed floors to help with the noise. The compliments to our staff are much appreciated. We do our best to help resolve any matters that should arise. We hope you choose the Windsor on your future visits to Asheville!
I loved everything about this hotel. Only caution is that the hotel staff is on site from 9am to 5pm only. After that, they're only available via cell. If you get there at night, please be mindfully that you'll have to unload all the luggage yourself. Parking is also not available. You'll have to find a space where there is a parking meter or use the garage which is 3 blocks away. Other than those minor inconveniences, the place was absolutely amazing. I would return in a heartbeat.
Business response:
Thank you for your excellent review of the Windsor. Since your stay we have added 24-hour staff who will be able to assist guests with anything at any time. We look forward to your next visit!
Great location, you can walk to everything downtown. Only short drive to Biltmore Estate and Grove Park Inn. Ambiance of the hotel and our 3rd floor room suite were 5 stars++. Have already recommended the Windsor to friends and family!
Business response:
Thank you for your fantastic review of the Windsor. Your recommendations mean the world to us! We hope to see you on future visits to Asheville.
We thoroughly enjoyed our stay at the Windsor. This is an excellent choice for anyone that wants to experience all that downtown Asheville has to offer. Staff is knowledgeable and friendly, with focus on attention to detail. Room well appointed and comfortable. Easy access to shops, eateries, bars, and entertainment. Some construction within the block resulted in traffic congestion and while an unloading zone is out front you may have to wait to use it - otherwise you are schlepping your luggage from a parking garage two blo... read more
Business response:
We thank you for your wonderful review of our hotel. The compliments to our staff and rooms are much appreciated. We are currently exploring options to make our parking more convenient for our guests. We hope you stay with the Windsor on your next visit to Asheville.
This is a modern hotel in an historic building right downtown. Each room is an independent apartment. Nice for an extended stay. Not for those that like a conceirge nearby.
Business response:
Thank you for the review of our hotel. We do have a concierge partner, TickTock concierge, who helps with services that we are unable to provide. Although with our 24-hour staff we can assist with restaurant reservations, transportation and other requests.
First, there is no blocked off space to check-in but a bus stop. Then when trying to get into the buildings the door is locked and no one is at the front desk that you can see through the windows. Wait and wait. Finally get in and there is no valet to help with our bags. We did everything. The room was okay. In hindsight, we would have been better off at a Hampton Inn at a much cheaper price. I feel like the 9.7 rating was not legit. No way. The street is very hustle bustle which some may like but not us. FINALLY, there is n... read more
Business response:
Thank you for sharing your feedback. We’re sorry that our downtown location and boutique-style experience weren’t the right fit for your stay. Our building remains locked for guest security, and our front desk team is available to welcome and assist arriving guests, including with luggage whenever needed. We do provide complimentary parking for our guests in our private lot just around the corner. On Saturday mornings, the downtown farmers market temporarily affects access to that lot, so we provide alternate parking instru... read more
Frequently asked questions about The Windsor Boutique Hotel
How is The Windsor Boutique Hotel rated?
The Windsor Boutique Hotel has a 4.8 star rating with 897 reviews.
When is The Windsor Boutique Hotel open?
The Windsor Boutique Hotel is open now. It will close tomorrow at 12:00 a.m.