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The Windsor Boutique Hotel
- Hotels
- Asheville, NC
About this business
Location details
36 Broadway St, Asheville, NC, 28801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel itself is gorgeous. Loved the furniture and decor, has a very high end antique feel to it. Cons: no room service, you have to pay for parking, no valet, there are no phones in the room which I thought was strange and you can hear the wood floors creaking when guests above you are walking around.
Business response:
Thank you for taking the time to review our hotel. We are so excited to hear you enjoyed the decor! I'm glad you pointed out a few things about our property. We do not have room service and like to consider the city of Asheville our 'restaurant'. The area is packed to the brim with award winning restaurants, some of which can be delivered directly to the hotel via our delivery partner Takeout Central. We like to encourage our guests to dine in the best Asheville has to offer. We do our best to assist with parking but due to ... read more
The suite was very nicely decorated, and it was comfortable. It had everything that you could ask for except for soundproofing from the overhead guests. The floors squeak tremendously, so we knew that the guests above us arrived at about 1:30 in the morning, and that they were busy for awhile, including seemingly quite amorous. The staff was great, the location was great, the suite was great, but the noise was awful. The parking is kind of a bummer too, because you have to first pull up in front of the hotel in an area marke... read more
Business response:
We cannot thank you enough for your detailed account of your stay with the Windsor. Our hotel is in a historic building in center of a bustling downtown area and as a result we are constantly upgrading our hotel to combat noise and address parking. We appreciate your feedback, as it helps us prioritize our next project. We are grateful that you enjoyed your stay otherwise and hope you will visit us again soon!
We hope this hotel does well. It has a lot going for it. They decorated it beautifully. They paid a lot of attention to detail. The people are very nice. However, there were no phones in the room so you couldn't call down to the lobby to ask about anything. We had to walk down. Then often there was no one at the front desk to ask. We waited and called out and even looked through out the hotel . On one occasion the shop next door had to call him on his cell. We had a plane to catch and they had our bags. The parking is an inc... read more
Business response:
Thank you for taking the time to review our hotel. We apologize that you experienced some difficultly. On slower days we have less staff on hand and they can get busy preparing rooms for check-ins. We will make sure in the future that our priority is the guests in-house. Our storage door is also supposed to be locked and we will look into and ensure that is always the case as well. We hope you will visit the Windsor again!
Housekeeping service was not great. And, if you need something from the hotel it is hit or miss. It took us two hours to get someone to talk to in order to get toilet paper that housekeeping didn't replenish. No instructions on who or where to call for problems or emergencies. Room was gorgeous and large. Bathroom was great. In terms of the room itself...one of the nicest we have stayed in. Beds were hard as a rock so it didn't make for a great nights sleep. I would definitely Italy recommend but understand the service limit... read more
Business response:
Thank you for taking the time to review our property. We apologize your experience with our housekeeping wasn't up to par. We will review this with our team to ensure we are providing the best service for each and every one of our guests. We do provide a number for guests to call at all hours and we always have a team member to assist in our lobby. We will make sure we notify all guests of this as well. I'm sorry you didn't enjoy our beds, they are a locally-made pillow top mattress. Please let our team know next time and we... read more
Great old building and styled very nicely. It was very comfortable. We booked room for 3 adults. Upon checking in we were told the room was ready and prepared for us (3). After enjoying the town and a great dinner, we returned to the room, opened the sofa and it was not made up (no sheets!), it was late so we made do. The next morning, 3 showers, but only towels for 2. People were at best average... we have stayed a many SLH in Europe and in the US and people make an average property better or a better property only average.... read more
Business response:
Thank you so much for taking the time to review our property. We cannot apologize enough that your sofa bed was unmade. It was an unacceptable oversight on our part. We certainly want to make sure all aspects of our rooms are suitable for each guests. This includes making sure you have all of the amenities required for your party. Your review has helped to provide insight so that we may improve the overall experience. We believe that we definitely have since your stay. We hope that you will give us another opportunity.
Frequently asked questions about The Windsor Boutique Hotel
How is The Windsor Boutique Hotel rated?
The Windsor Boutique Hotel has a 4.8 star rating with 897 reviews.
When is The Windsor Boutique Hotel open?
The Windsor Boutique Hotel is open now. It will close tomorrow at 12:00 a.m.