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The Windsor Boutique Hotel
- Hotels
- Asheville, NC
About this business
Location details
36 Broadway St, Asheville, NC, 28801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The truth is I got everything I wanted at the hotel but a good night's sleep. The people are helpful. The amenities are great. The rooms are large. But it's a creaky old noisy hotel, and the clomping on the floors above my room kept me awake half the night on multiple nights. Bad guests upstairs? Probably, but a properly built hotel would have deadened some of that noise. Shame, I really wanted to like it.
Business response:
Thank you for the honest feedback. We're really glad to hear you enjoyed the amenities, spacious suites, and our team, but we're truly sorry the noise kept you from getting the restful stay you were hoping for. As a historic building, some creaking floors and sound transfer can unfortunately come with the character of the property, especially depending on neighboring guests. That said, we completely understand how frustrating that can be when you’re trying to sleep, and we hate that it impacted multiple nights of your stay.... read more
The hotel and service were amazing. Unfortunately the trash trucks were out bright and early. It was very loud outside our room and we awoke to that noise for quite a while emptying trash along the street.
The hotel was very nice. My biggest complaint is the parking is so bad, it doesn't feel safe parking in the ally the hotel provides, i went to move my car at 12am to the paid parking garage and there were numerous homeless in the ally next to the cars. Our check out was on Saturday and we were told we'd have to move our car to that parking garage because of a farmers market blocking the ally, so I ended having to pay for the parking. Also the front desk was on limited hours and I ended up helping two guest get checked in and... read more
The property is a nicely redone older building. The street noise from our sitting room was very bad. The parking is a block and a half away in an unsecured lot
Bathroom shower was not safe for older adult. Very slippery tub, nothing to hold onto getting in and out of shower. On second floor so could hear people above us. Room was like a great apartment. Downtown location was wonderful, but parking was 1.5 blocks away with tight parking spaces.
Great location in downtown Asheville. It’s a short walk to excellent restaurants and only a short drive to the Biltmore. There were great amenities in the room, like a separate bedroom, kitchen, washer/dryer and spacious living area. The staff were responsive to the guest and I felt secure at the location in downtown. The issue for my wife and I was that it had more of a feel of a timeshare. There was no bar or restaurant in the hotel, which means there was no room service. As a traveler, room service breakfast is a luxury... read more
Front desk staff was excellent, Location convenient for downtown, hotel had some charm. The maid service was poor. Toilets were not cleaned, not even checked during our stay, sink was not wiped out, toiletries not replaced, etc. Desk staff responded to request to unstop a toilet that maid had ignored, bring toiletries but at $500/night will not stay again.
Business response:
Thank you for leaving feedback about your stay. Our team takes housekeeping services seriously and will address this issue immediately to prevent future errors.
Terrible experience. Bed bugs, small place, not so comfortable beds
Business response:
Good morning Ram, I apologize for your terrible experience! I can assure you that we do have bed bug protectors on all of the mattresses and we have housekeeping inspect the sheets and mattresses daily, as well as have a pest control company that comes and inspects and treats our entire hotel once a month for all pests. The fact that you found a bedbug is absolutely baffling and embarrassing, and I can assure you is not a normal occurrence here at The Windsor! The room you were in was also close to 600 sq. ft., and while ... read more
The boutique hotel is centrally located. The rooms are well appointed and the staff is friendly and attentive. We signed a document on check-in confirming that we would not bring a dog into the room. I was later surprised when I heard dogs barking for a long time in another room on our floor. I contacted the concierge and they sent someone up to try to stop the dogs from barking. They explained that some of the rooms allow pets and others do not, but those rooms are on the same floors. The cost of our suite was amongst the h... read more
Frequently asked questions about The Windsor Boutique Hotel
How is The Windsor Boutique Hotel rated?
The Windsor Boutique Hotel has a 4.8 star rating with 897 reviews.
When is The Windsor Boutique Hotel open?
The Windsor Boutique Hotel is open now. It will close tomorrow at 12:00 a.m.