Tru by Hilton Wichita Northeast

Business response:

Hi, Gerald. Thank you so much! 

Business response:

Thank you for taking the time to share your feedback. We are sorry to hear that your recent experience did not meet your expectations. Please know that the safety and security of our guests is always our top priority. As part of our standard procedures, we must verify that the name on the credit card matches the name on the reservation—especially when a booking is made through a third-party platform. This is not only to protect your personal and financial information but also to prevent fraudulent activity that could impact... read more

Business response:

Thank you for the great rating! We're so glad you found our hotel clean. We strive to maintain a clean and healthy environment for our guests and I'm glad you felt our efforts paid off. We hope you have an opportunity come back to Wichita and visit us again at the Tru by Hilton Wichita Northeast. 

Business response:

Thank you for taking the time to share your experience with us. We’re pleased to know that you found your room clean and comfortable. We understand that unexpected fees can be frustrating, and we sincerely apologize if the $75 pet fee was not clearly communicated prior to your stay. Please know that this fee is standard and helps us maintain the highest standards of cleanliness and comfort for all our guests, including those traveling with pets. Whether a reservation is made directly with us or through a third-party agency,... read more

Business response:

Hi, Steve. Thanks for taking the time to share your positive experience. We appreciate it! 

Business response:

Hi, Carolyn. Thanks for taking the time to share your positive experience. We appreciate it! 

Business response:

Hi, Nancy. Thank you. 😊