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Tru by Hilton Wichita Northeast
- Hotels
- Wichita, KS
About this business
Location details
1236 N Greenwich Rd, Wichita, KS, 67206, United States
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Manager was not really friendly upon me having credit card troubles..wouldn't let me pay with my other credit card on hand..was just a hassle not very polite to wife also..we have stayed
Business response:
Thank you for taking the time to share your feedback. We are sorry to hear that your recent experience did not meet your expectations. Please know that the safety and security of our guests is always our top priority. As part of our standard procedures, we must verify that the name on the credit card matches the name on the reservation—especially when a booking is made through a third-party platform. This is not only to protect your personal and financial information but also to prevent fraudulent activity that could impact... read more
Clean
Business response:
Thank you for the great rating! We're so glad you found our hotel clean. We strive to maintain a clean and healthy environment for our guests and I'm glad you felt our efforts paid off. We hope you have an opportunity come back to Wichita and visit us again at the Tru by Hilton Wichita Northeast.
It was clean, but we were not told they would charge $75 for dog to stay
Business response:
Thank you for taking the time to share your experience with us. We’re pleased to know that you found your room clean and comfortable. We understand that unexpected fees can be frustrating, and we sincerely apologize if the $75 pet fee was not clearly communicated prior to your stay. Please know that this fee is standard and helps us maintain the highest standards of cleanliness and comfort for all our guests, including those traveling with pets. Whether a reservation is made directly with us or through a third-party agency,... read more
The bed was great, had a great night sleep. Breakfast was good. I had scrambled eggs and sausage and juice very clean very well. Kept nice dining area. Lots of seating.
Nice, new, modern place! Very accommodating staff. Will come back!!!
Business response:
Hi, Steve. Thanks for taking the time to share your positive experience. We appreciate it!
Great overnight stay!
Business response:
Hi, Carolyn. Thanks for taking the time to share your positive experience. We appreciate it!
Business response:
Hi, Nancy. Thank you. 😊
Great experience This is a classic Tru hotel. The lobby was noisy due to a large high school volleyball team hanging out there during checkin. The hostess went to great measures to make sure we were on a different floor just to ensure a quiet stay for us. Breakfast was excellent. Room was clean and comfortable.
Frequently asked questions about Tru by Hilton Wichita Northeast
How is Tru by Hilton Wichita Northeast rated?
Tru by Hilton Wichita Northeast has a 4.1 star rating with 1,367 reviews.
When is Tru by Hilton Wichita Northeast open?
Tru by Hilton Wichita Northeast is open now. It is open 24/7.