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Tundraland
- Kitchen & Bath
- Wausau, WI
About this business
Location details
305 N 3rd Street, Wausau, WI, 54403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We contracted with Tundraland Home Improvements to replace our old bathtub with a new tub and a shower surround. Katelyn and Nick arrived on time. They were pleasant and professional, and worked very hard to install our new shower and tub.There was a short delay while they waited for the plumber to do his work. When they were finished, they completely cleaned up the bathroom and in the basement where some of the plumbing was done. Katelyn and Nick are rock stars! We were not to use the shower for 24 hours to let the caulking... read more
This company obviously went from a ***utable business to a nose dive according to the past reviews. It appears to have started in 2026, unfortunately for us, the year we signed up for their service. There is something very shady and scary suspicious about a company that the service *** only deals with one via text message. Then the so-called service department calls to cancel a service date the day before they were to come to resolve 5 issues. Claimed only ONE service person by name of ****** is qualified to take care of us?... read more
Business response:
We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 4-3 business days. If you'd like to speak to a member of our team, please give them a call at **************, or email us at ************************************************************
Had bathroom/shower remodel about yr ago. One wall developed a crack. They came to repair/redo the wall and ended up leaving the whole surround worse. They have sent 2 men to document the issues and have been waiting over 3 months for a reply. I have called numerous times, get an answering service, leave my concerns and no one gets back to me. Because they don't do drywall Ive contacted a drywall company to fix the ceiling they messed up ( they are to reimburse me for that) and again this has not been addressed as no one get... read more
Business response:
We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 4-3 business days. If you'd like to speak to a member of our team, please give them a call at **************, or email us at ************************************************************
This is one of the worst company I've have ever had to deal with. They were suppose to install a Jacuzzi walk in shower. The cost is close to $16,000. We started the process in December 2025, today is April 20, 2026. The install originally was for January 20, they couldn't get a plumber so it was changed to February 4th. One person to install, worked all day but parts were broken so had to return on the 14th. Shower didn't drain, floor was slick, floor was not the right size and the caulking had holes in it. Today back final... read more
Business response:
Thank you for providing us with this information. We have shared your concerns with our service department, and they will be contacting you by the end of the following business day. Ifyou'dprefer to reach out via email, please feel free to send a message to************************************************************
I am unbelievably disappointed with the finished product - our shower. It looks cheaper than I could have imagined. After all we paid more than $20,000 for it. I am in fact so disappointed that I am planning to have someone tear it out and start over. Having it done by you is the biggest financial mistake I have ever made. Having researched other options, I am convinced that I could spend $5,000 (less than 1/4 of what we paid you) for a shower that would add value to our home. What we have will certainly not do that. (I you ... read more
Business response:
We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. Ifyou'dlike to speak to a member of our team, please give them a call at**************, or email us at************************************************************
They showed up on time but from there it went down hill from not being careful with the walls and wood trim also damaged floor in bathroom which they gave us credit for ( hardly enough to replace ) and with all other complaints they made 3 trips to cover up problems but not actualy fix! Most likely would not recomend.
Business response:
Thank you for taking the time to provide us with this valuable record of your experience. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. Please contact us at ************ or email us at ******************************* if you would like to share any additional details we can take into consideration.
Where do I even begin? What should have been a simple shower installation turned into an ongoing nightmare that flooded my basement and cost me weeks of stress, and Tundraland's response has been absolutely disgraceful.After the installation was complete I went to take my first shower and the hot water wasn't working. When I called the installer *** his response was that he "hates the way the new valves come on the unit." Great. Their professional installer openly admitted he dislikes working with the very components he is p... read more
Business response:
Thank you for taking the time to provide us with this valuable record of your experience. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. Please contact us at ************ or email us at ******************************* if you would like to share any additional details we can take into consideration.
Through ******, we had Tundraland install a shower at our condo in July 2025. We were happy with the shower, however there was an issue with the drainpipe that went through the concrete ceiling of the underground parking garage. Concrete insulation broke away from the pipe, which then allowed carbon monoxide fumes to enter the living areas. Tundraland said they would have to go through insurance to make a claim and it would take awhile. Now it has been over 7 months and nobody will respond back to me. Moral of the story, don... read more
Business response:
Thank you for providing us with this information. We have shared your concerns with our service department, and they will be contacting you by the end of the following business day. Ifyou'dprefer to reach out via email, please feel free to send a message to******************************************************
Bailey ******* ****** he was rude when I said I didn’t want to sign till I see other bids. I called and complained and no manager called me. I will take it higher up and contact ******* and I am sure they won’t be happy with this distributor and lol Bailey claimed that this company was ******* only distributor he is a lair and * ****. He represent both companies very poorly. A rat could do better! Bailey also talk bad of other companies which any sales person knows shouldn’t do that! He also called me a *****! When I kicked ... read more
Business response:
We have shared your feedback with our team, so we can learn from your experience. If there is any additional information you would like to share, please contact us at **********************************
Frequently asked questions about Tundraland
How is Tundraland rated?
Tundraland has a 4.2 star rating with 147 reviews.
When is Tundraland open?
Tundraland is closed now. It will open at 9:00 a.m.