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Tundraland
- Kitchen & Bath
- Wausau, WI
About this business
Location details
305 N 3rd Street, Wausau, WI, 54403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Initially we were happy. Salesperson showed up on time. Product and price were acceptable. Installer was on time but then it went downhill fast. He grumbled the whole time about the company, his workmanship was sloppy, he left a mess with caulk all over our flooring and in the shower itself. First we reached out to our salesperson but she ghosted us. Then we reached out to Customer Service and a representative came out and he took care of a couple of issues but we were still left with a damaged floor and an ill-fitting base.... read more
Business response:
We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at **************, or email us at ************************************************************
Went through ****** to have this company come out and give us a quote for a bath and shower remodel. The person that came ran through the sales pitch and when showing us the numbers gave us three different number's, A very high quote of $36,000 that they would honor for a year then a second number of $32,000 which reflected the ****** discount which they would honor for a month and then a third number of $26,000 which he murkily explained as a further ****** discount plus a sale they were having. The lowest price was only go... read more
Business response:
Your feedback is important to us and has been shared with our team in order to improve in these areas. We encourage you to contact us at ******************** ************** or email ********************************** if you would like to discuss your experience in more detail.
I guess it is hit or miss with this company. You either have a great experience or a poor one. I'll post an update after the work is completed, but so far leaning toward a poor one. Been told twice that the project manager was going to call within 15-20 minutes and have yet to receive a call.
Business response:
We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at **************, or email us at **********************************
Our Tudraland experience can be described as disgusting and disappointing. We do not recommend this company. We just spent thousands on an inoperable walk in shower. By the time the installer left we had MANY issues. The most pressing was that our rain showerhead is not useable (plumber mistake). We were assured by the installer that Tundraland would contact us in 1-2 days to follow up on all our problems. On the 3rd day with no contact we tried calling our salesperson Stephanie. We left her several messages with no response... read more
Business response:
We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at **************, or email us at **********************************
Stay away from this company!!! Their workmanship is shoddy at best. We had a new tub and enclosure installed in January. The caulking job was the worst I've ever seen, as much as a 3/4" bead for an overlapping seam. There was caulk and residue over everything, the bathroom door was scratched, and full of glue, our granite vanity top was full of residue, the tub was scratched and the finish on the white herringbone back wall was dulled along both vertical seams. In short, it required a full redo, but not before Tundraland cam... read more
Business response:
When our customers voice their concerns, we do take notes. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. Please contact us at ********************************** if you would like to share any additional details we can take into consideration.
They came out to my elderly dad’s house to give him a quote on a walk in shower, they told him he needed a new window before they could do the job, guess what the guys dad just so happen to be a window guy so he called him right from my dad house to set something up, than he told him he needed his SS # even though he wasn’t going to be financing, when I called to question them about it, it was crystal clear this is a shady business! My dad dodged a VERY expensive bullet! It’s my opinion they were trying to take advantage of ... read more
Business response:
Thank you for reaching out to us and providing this feedback. Your situation is not our standard, and we will share this information with our team to minimize issues like this in the future. Please reach out to us at ********************************** or **************, so we can help you directly.
Really horrible experience with tundraland from start to finish. Began with a pushy and dishonest rep who not only told me exactly what I wanted to hear to get me to sign, but told me knowing it was not true. The epitome of a condescending sales rep. Most things promised in order to get me to sign so he could get commission ended up being fabrications or completely false. The actual work got pushed back and pushed back, I paid for doors that they didn't have. Ended up paying way more money for much less than I expected to re... read more
Business response:
We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at **************, or email us at **********************************
2000 Characters will not be enough to describe my nightmare with tundraland, my project started back in may of 2023 yes may of 2023. installer came and "finished" my remodel in one day, as he was packing up i noticed that the side panels didnt extend all the way to the ceiling, when i questioned him he said they cut them short and I could just put a board up to cover there mistake, and he left,that was the 1st problem. I called and was assured that they would make it right, Several days later i went out of town,when i came b... read more
Business response:
We certainly understand your frustration and would like to help. We have relayed your customer information to our support team, and someone will be with you within 48 business hours. If you'd like to speak to a member of our team, please give them a call at **************, or email us at **********************************
Had my 86yo parents bathroom redone by tundraland, what a mistake, it took 2 months to get parts because they have no clue about construction! Then when you call after getting a threatening letter about a collection agency, you never get and answer "please leave a message" to which no one ever replies! Please don't wist your money on a one day promise, it's usually a lie!
Business response:
A 1-star experience is not what we expect for our customers. We have forwarded your information to our support team to learn about your experience, but if we can help you in the meantime, please email *******************************
Frequently asked questions about Tundraland
How is Tundraland rated?
Tundraland has a 4.2 star rating with 144 reviews.
When is Tundraland open?
Tundraland is closed now. It will open tomorrow at 9:00 a.m.