Tundraland

Garrett C 

on BBB

6 months ago

Started out fantastic. Sales helped us keep it somewhat budget friendly, and gave us a hard deadline of when everything would be completed. I put half of the total down as a deposit to ensure completion. 3 days before installation, we were told that permits were not ready and we were taken off the schedule indefinitely until the time they were. Same day I went to my local city hall and got the permits, paid for out of pocket. I then could not get a hold of anyone for a week until I threatened full cancellation and refunds. I... read more

Elkim B 

on BBB

6 months ago

The installer showed up late. Proceeded to cut a water line and water gushed from upstairs down my steps and into my kitchen. A chunk of my kitchen ceiling fell off onto my kitchen floor. He then broke the shower pan. We waited 3 weeks for a new shower pan. On the next installation date two installers showed up late. Looked at the job. Said they couldnt do it and left. We are going on our fourth week with no shower. When you call customer service they will not give out the phone number for any type of manager. You are told s... read more

Annie B 

on BBB

11 months ago

I was told that this would be a one-day project that turned out to be a two-day project. The installer was making statements as to saying that he regrets doing the project. It started out all bad. He called Tundraland saying he had nowhere to park. (lie) he wanted to park on our grass along with some other negativity. He was told by his boss to get the job done. Red flag right there. No one cared about me being inconvenience for a second day, which took 5.5 hrs. outside of the one-day window. The installer tried to smooth me... read more

John B 

on BBB

a year ago

Initially we were happy. Salesperson showed up on time. Product and price were acceptable. Installer was on time but then it went downhill fast. He grumbled the whole time about the company, his workmanship was sloppy, he left a mess with caulk all over our flooring and in the shower itself. First we reached out to our salesperson but she ghosted us. Then we reached out to Customer Service and a representative came out and he took care of a couple of issues but we were still left with a damaged floor and an ill-fitting base.... read more

Jory K 

on BBB

2 years ago

Went through ****** to have this company come out and give us a quote for a bath and shower remodel. The person that came ran through the sales pitch and when showing us the numbers gave us three different number's, A very high quote of $36,000 that they would honor for a year then a second number of $32,000 which reflected the ****** discount which they would honor for a month and then a third number of $26,000 which he murkily explained as a further ****** discount plus a sale they were having. The lowest price was only go... read more

John S 

on BBB

2 years ago

I guess it is hit or miss with this company. You either have a great experience or a poor one. I'll post an update after the work is completed, but so far leaning toward a poor one. Been told twice that the project manager was going to call within 15-20 minutes and have yet to receive a call. 

Pam B 

on BBB

2 years ago

Our Tudraland experience can be described as disgusting and disappointing. We do not recommend this company. We just spent thousands on an inoperable walk in shower. By the time the installer left we had MANY issues. The most pressing was that our rain showerhead is not useable (plumber mistake). We were assured by the installer that Tundraland would contact us in 1-2 days to follow up on all our problems. On the 3rd day with no contact we tried calling our salesperson Stephanie. We left her several messages with no response... read more

Mike C 

on BBB

2 years ago

Stay away from this company!!! Their workmanship is shoddy at best. We had a new tub and enclosure installed in January. The caulking job was the worst I've ever seen, as much as a 3/4" bead for an overlapping seam. There was caulk and residue over everything, the bathroom door was scratched, and full of glue, our granite vanity top was full of residue, the tub was scratched and the finish on the white herringbone back wall was dulled along both vertical seams. In short, it required a full redo, but not before Tundraland cam... read more

Sue P 

on BBB

2 years ago

They came out to my elderly dad’s house to give him a quote on a walk in shower, they told him he needed a new window before they could do the job, guess what the guys dad just so happen to be a window guy so he called him right from my dad house to set something up, than he told him he needed his SS # even though he wasn’t going to be financing, when I called to question them about it, it was crystal clear this is a shady business! My dad dodged a VERY expensive bullet! It’s my opinion they were trying to take advantage of ... read more