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Tuscany Village Nursing Center
- Nursing home
- Oklahoma City, OK
About this business
Location details
2333 Tuscany Blvd, Oklahoma City, OK, 73120, United States
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The communication between the staff and family is terrible!!!
Business response:
Bronwyn, sorry you are having a difficult time contacting us. Please send us your contact information to admin@tuscanyvillagenursing.com and someone will contact you as soon as possible.
Your nurses aren't skilled. My mother wasn't there 24 hrs in the "skilled" part and you would have killed her if I hadn't called the ambulance which you all refused even after her oxygen was at 53. I was there with her staying the night which I do EVERY night since she had her craniotomy. I had to ask for a suction tube to suction my mothers mouth and into her throat because she couldnt cough up the phlegm in her throat. The nurses didnt know how to use a cpap machine and just said they'll leave it for the day nurse and mayb... read more
Business response:
Hello, Ms. O'Kelly, we’re incredibly sorry to hear about your experience. Our Facility Administrator would like to discuss your concerns further. Please email us your contact information at customercare@stonegatesl.com , and a company representative will reach out to you. Customer care is our highest priority and we look forward to hearing the details of your concerns.
Heard by word of mouth they’re horrible and don’t care which I believe completely don’t send them to Tuscany village cause ur family will just die there from neglect is what I hear
Business response:
Chandis, thank you for posting a review. We want to offer you an opportunity to tour our facility so that you can see the great work we do. Please give us a call at (405) 286-0835. We look forward to hearing from you.
My Grandma was at the facility for 1 day, for respite care. She fell out of a wheelchair at 1:30 in the morning and we were notified she had no injuries and was resting. When her hospice nurse arrived, she found a large skin tear to her arm covered in a blood soaked bandage and a small skin tear to her other arm. Hospice was not notified of the fall until they came in to care for her. I had called to check on her for over an hour the night before and left my name and number and never received a call. We needed respite for a ... read more
Business response:
Thanks for your review Nicole. We are sorry to hear you had such a frustrating experience, but we appreciate you bringing this issue to our attention. Customer care is our number one goal and when we fall short, we want to get it right. Please send your contact information to customercare@stonegatesl.com so that we can discuss your experience in more detail. We look forward to hearing from you.
The quality of care is concerning...patient's rooms floors are always dirty, bedding and visiting with different family members is concerning of their love ones stay with infections for lack of cleaning and proper changing. We are all tired of the neglect of proper care, if your presents are not their it will be lack of helping with feeding to ensure they get proper assistance. A few family members witness and voice how many patients needing help with feeding... not happening and folks do care plans put their love ones here ... read more
Business response:
Hello Ashley, we’re extremely sorry to hear about your experience at Tuscany Village. Our Facility Administrator would like to discuss your concerns further. Please email us your contact information at customercare@stonegatesl.com and a facility/company representative will reach out to you.
I got a bill that medicaid was respinsible for the day of 9.1.2017 when my mother was pronounced on 9.2.2017 at 7 am (peacefully in her sleep)... heartless!!!! And soo in accurate, they send this bill in May 2018 to open the wound!!!
Frequently asked questions about Tuscany Village Nursing Center
How is Tuscany Village Nursing Center rated?
Tuscany Village Nursing Center has a 3.1 star rating with 162 reviews.
When is Tuscany Village Nursing Center open?
Tuscany Village Nursing Center is open now. It is open 24/7.