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Tyler Complete Care
- Healthcare
- Tyler, TX
About this business
Location details
1809 Capital Drive, Tyler, TX, 75701, United States
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Great caring and totally personal professional people. Calm from the time I walked in the office.
Business response:
Hello Mr. Coleman, Thank you for choosing our Tyler facility recently. Sounds like you had a good ER visit with Complete Care although it seems we need to try a bit harder to increase our rating to a 5 star! We are here when you need us, 24/7and ready to help with any and all emergency medical issues. Thanks again!
The girl at the front desk and an attitude. It’s not like I wanted to be there either
Business response:
Thank you for taking the time to provide your feedback. Heather from our leadership team attempted to contact you but could not reach you. At your convenience, please call Heather at 903-508-4886.
I dont like talking to Dr Robertson
Business response:
Thank you for taking the time to provide your feedback. Our team is always looking for ways to improve and would appreciate the opportunity to more about your experience. Our Nurse Manager, Cindy, attempted to call you but was unable to reach you. At your convenience, please call Cindy at 903-508-4886.
The cedar blowing in from South Texas is what causing all my problems. The steroid shot y’all gave me is the best thing you could have done for my allergies.
Business response:
Hello Mr. Riley, We really appreciate you taking the time to share your 5 star rating with us. We are so grateful you chose our Tyler facility recently when you needed emergency medical care! We are always here to help 24/7. Thank you for the kind words. It was our privilege to serve you! Please get well soon and thanks again
2nd visit still outstanding care.
Business response:
Hello Ms. Martin, If you ever need us again in the future....please EXPECT the exact same type of service and compassion the 3rd visit, 4th visit, 5th visit.......We never waver, our patients deserve the very best! Thank you and please take care.
I went in for extreme migraines and body aches. The nurse did all sorts of screenings, such as covid and flu. She then inserted an iv in my arm and tried to give me fluids. She blew my vein and I had almost intolerable pain at the insertion site. The doctor came in and told me that they couldn’t figure out what was wrong, and all of my tests came back fine. I ended up going to another ER and found out I have an intense case of folliculitis that could have sent me to the hospital. Will never go back here again.
Business response:
Thank you for sharing your input on your visit. We strive to provide the highest level of care and apologize that this is not the experience you described. We would appreciate the opportunity to learn more about your visit and rectify your concerns. Our Medical Director, Dr. Robertson, attempted to contact you but could not reach you. At your convenience, please call Dr. Robertson at 903-508-4886.
Getting back quicker
Business response:
Thank you for taking the time to share your insight regarding your visit. We have recently experienced a significant increase in volumes, and we are making every effort to minimize wait times. The dramatic increases have not been unique to our facility, as many providers and hospitals in our area are experiencing the same challenges. Our team is always looking for ways to improve and will follow up on the issues you described. We hope you are feeling better, and thank you for trusting us with your care.
Great experience!! Doctors and nurses were caring and put us at ease. Highly recommend Tyler Complete Care.
Business response:
Hello Mr. Medlin, Thank you for taking the time to tell us about your ER experience at our Tyler facility! We really appreciate you and the 5 star rating! Thanks again and we hope you feel better very soon.
Awful! We have gone here 2x in the last 2 years. Supposedly, they accept Tricare--however, each time we were turned away because they DONT KNOW WHAT THEYRE DOING! They say they take our insurance, but our military ID cards are not the ones they recognize. What? Military ID is Military ID! Also, they said they can't see our 9 year old daughter, because she doesn't have an ID (Military) card. She can't even get a card until she is 12. Avoid this place, if you can! They do not seem to know what they are doing!
Business response:
Thank you for bringing this matter to our attention and we are very sorry to hear about this experience. We are committed to providing exceptional customer service and this is not the experience you described. Your comments have been forwarded to our leadership team and we would like to speak to you personally. At your convenience, please call us at 903-508-4886 and ask to speak to Heather.
Frequently asked questions about Tyler Complete Care
How is Tyler Complete Care rated?
Tyler Complete Care has a 4.9 star rating with 3,308 reviews.
When is Tyler Complete Care open?
Tyler Complete Care is open now. It is open 24/7.