”You're really in good hands if you invest today in the Birdeye platform.”
Brian Crook Google
Sherwin Wu Head of Engineering, OpenAI API
Elevate your online reputation with GenAI tools that generate reviews, analyze customer sentiment, and benchmark your performance against competitors. Engage customers with automated review requests and craft thoughtful review responses with GenAI. Use the all-in-one platform to track your reviews across 200+ sites.
Localise your social media strategy and create engaging posts in seconds. Use the all-in-one platform to create, schedule, and manage social media across locations. Get GenAI recommendations for captions, images, hashtags, replies, and the best times to post.
Build comprehensive business profiles on the sites that attract 90% of your web traffic—Google, Apple, Facebook, and Bing. Get real-time insights into your online presence and maximise your listings' performance. Use GenAI tools to customise profiles to boost engagement and drive more leads.
Optimise your website with a conversational AI Chatbot. Engage visitors, answer questions, book appointments, and boost efficiency. Quickly train and implement the AI Chatbot to handle multiple interactions at any time, day or night. Team up Chatbot with your live agents to qualify leads, capture contact info, and enhance customer satisfaction.
Message customers via text, social media, webchat, and email from a single inbox. Personalise responses faster with GenAI tools. Filter messages, add notes, flag conversations, and route messages to the right teams to communicate with your customers faster and more effectively.
Create, customise, and send surveys that drive responses. Use GenAI analytics to identify opportunities that enhance customer experiences. Send automated survey requests and use the all-in-one platform to resolve issues, improve your reputation, and grow revenue.
“We've started using the AI-powered response tools, and it is great because it's sometimes difficult to phrase things in a way that speak to that client. Using Birdeye gives us great ideas and insights that we hadn't thought about, which really reduces the amount of time and effort that we need to spend trying to craft a good response.”
Steven Greer, COO, Genesis Counseling
Get a clear view of your brand and location performance with Birdeye Score. See how reviews, discoverability, and customer experience impact your overall business health. Understand how your locations stack up against each other and compare your business with industry leaders to drive targeted improvements.
With just one click, BirdAI instantly generates concise summaries of survey responses, reviews, and conversations in seconds. Quickly learn what’s working and what isn't, share recaps with colleagues, and effortlessly find the insights you need effortlessly.
Receive personalised recommendations for your business from industry-specific, advanced GenAI. Make decisions faster and take action on the most critical areas of improvement.
See how you compare to competitors and create strategies for improvement. Our head-to-head SWOT analysis summarises your internal strengths and weaknesses, external opportunities, and threats so you can elevate your brand and gain a competitive edge.
Gain a powerful edge in the market with GenAI tools used to identify, benchmark, and analyze your competition. Track performance trends, including reputation score and customer sentiment, to stay ahead.
Get real-time data on your competitors’ audience growth, engagement, sources and ratings. Effortlessly track competitors across social channels. Learn from their habits, optimise your own strategies, and stay ahead of the competition.
“Birdeye has really allowed us to get a good sense of where the pulse is. We can see where we’re thriving and where maybe we’ve fallen short.”
Kelly Palms, Director Of Business Development, Complete Emergency Care
Meet the next evolution of generative AI: BirdAI. Attract, convert, and delight your customers with these best-in-class tools.
Accessible
BirdAI is integrated into every part of the Birdeye platform, driving value across the entire customer lifecycle.
Personal
BirdAI provides personalised and contextualised results using public data from over 100k local businesses. It’s trained to refine results using your 1st party data and individual customer touchpoints.
Human
Get human-like responses based on conversational context. Regenerate and tweak BirdAI results before sharing if need be.
Secure & Scalable
Keep your data private while delivering superior and consistent customer interactions as you grow.
Best in Class
BirdAI is built on top of Stanford NLP and combines multiple generative AI models to ensure you have the best tools available.
AI stands for Artificial Intelligence. It is a branch of computer science that enables machines to perform tasks that typically require human intelligence, such as learning from experience, recognising patterns, making decisions, and solving problems. AI aims to create smart systems that can mimic human-like cognitive abilities. AI can help local businesses transform their customer experience, bring in efficiencies, and impact their top and bottom lines.
Local businesses can use AI for social media in various ways. AI-powered tools can analyze customer data to understand preferences, create personalised content, and schedule posts for optimal engagement. Chatbots provide instant customer support. AI can also analyze trends and sentiments to refine marketing strategies, reaching a wider audience and enhancing the overall social media presence.
Local businesses can leverage AI for reputation management by monitoring online reviews and social media mentions in real-time. AI-powered sentiment analysis gauges customer feedback and identifies potential issues. Automated responses or personalised outreach to dissatisfied customers can help address concerns promptly. AI aids in maintaining a positive brand image and building trust with the community.
BirdAI offers all the AI tools you need to attract, convert, and delight customers within the all-in-one Birdeye platform. Without BirdAI, you will need to integrate LLM APIs within multiple tools that will need heavy lifting from your IT department and a lot of tab-switching for your marketing teams.
Local businesses can enhance customer experience with AI by implementing chatbots for instant support, using AI-driven analytics to understand customer behavior and preferences, and offering personalised recommendations. AI can streamline processes, improve response times, and create tailored interactions, leading to higher customer satisfaction and loyalty.
Get a firsthand look at the capabilities of the all-in-one Birdeye Platform
