Birdeye’s proprietary LLMs and agentic stack seamlessly empower multi-location brands with unmatched visibility, reputation, and an unbeatable competitive advantage.
BirdAI Models
AI that acts for you, on your terms
Your Brand. Your Context. Your Control.
AI that speaks your brand, knows your context, and enforces your standards.
Brand personality
Select traits that define your brand's personality and tone
Brand voice
Brand voice
Define how your brand speaks — tone, personality, writing style — and apply it consistently across all channels.
Source
Let BirdAI define your brand’s personality, tone, and Tone and writing style.
Brand knowledge
Brand knowledge
Train your AI with your brand’s unique context — from business info to location data to products and services
Guardrails
Define boundaries and guidelines for brand's communication
Brand Governance
Brand Governance
Set guardrails, manage approvals and enforce do’s & don’ts — to stay brand compliant at scale.
Brand Security
Brand Security
Ensure enterprise-grade data privacy, security, and control, while using the best-in-class LLMs.
Built for your industry. Tuned to your market.
Equip your AI with proprietary industry intelligence—so it can speak your industry's language, stay within compliance guardrails, and benchmark performance against your specific market.
Industry benchmarks
Industry benchmarks
Compare your performance against competitors and industry averages.
Industry trends
Industry trends
Stay ahead with AI that adapts to emerging patterns and shifting expectations in your industry.
Industry categories
Industry categories
AI trained on industry themes and topics for more relevant insights.
Industry compliance
Industry compliance
AI output respects industry regulations (HIPAA, FINRA) for industry compliant messaging.
Birdeye customers get results
“I love that we can define our brand’s tone”
it gives us so much more control. The defaults were already inclusive, and we only needed to make a few tweaks. Since we manage multiple brands, it would be great to apply different brand voices for each—especially for Social AI. Keep up the great work!”
Angie Palmer, PCM®VP & Digital Marketing Manager, Fidelity Bank
Brand AI helps us maintain a consistent brand voice
while factoring in business context. I really value the compliance guardrails and industry-specific nuances. I’ve added a custom guardrail to reflect our new tone—confident yet humble—which helps keep responses aligned. Excited to see how it evolves!”
Laurie TowerDigital Marketing Specialist, Cracker Barrel
I love this feature. Uploading our brand voice was easy,
and the system interpreted it accurately. With just a few tweaks to language more acceptable for us, it’s been working great. As a small, scrappy team, BirdAI helps me save time—and now, for the first time, I’d feel confident using auto-responses that actually sound like us.”
Sasha BellBrand Marketing Manager, Navia Benefit Solutions