![Birdeye vs Reputation](https://cdn2.birdeye.com/version2/pages/compare/v3/birdeye-vs-reputation.png)
“Birdeye increased our review count by 40% almost instantly.”
Trusted by 150K+ local brands and businesses
![Review Sites Logo](https://cdn2.birdeye.com/version2/pages/awards/2023/common/logo-review-sites.png)
Outcomes that keep you growing
OffersPartially OffersDoes Not Offer | |||||
---|---|---|---|---|---|
OffersPartially OffersDoes Not Offer | Birdeye | Reputation | |||
Time to Value & Integrations | Time to Value & Integrations | ||||
Go live in weeks, not months | |||||
Messaging & Inbox included with core platform | |||||
Advanced, flexible, and affordable integrations | |||||
Automation & AI | Automation & AI | ||||
AI-assisted review responses | |||||
Auto-responses for 3rd-party reviews | |||||
Webchat including live chat and AI chatbot | |||||
Send an automated referral request after every review | |||||
Experience Score for each customer | |||||
Customized sentiment analysis with Insights | |||||
Customer Success & Support | Customer Success & Support | ||||
Dedicated success rep for every customer | |||||
24/7 customer support |
![Award Winter 2024](https://cdn2.birdeye.com/version2/pages/awards/2024/winter/high-performer.png)
![Award Winter 2024](https://cdn2.birdeye.com/version2/pages/awards/2024/winter/users-most-likely-to-recommend-enterprise.png)
Get growing in weeks, not months
We want you to see immediate ROI with Birdeye, so let our award-winning onboarding team get you up and running quickly.
- Don’t wait 3-6 months to get started, Birdeye will get you onboarded, trained, and set up in 3-6 weeks
- Birdeye provides transparency, timelines, and communication to ensure we are on track to deliver
- You’ll never experience hidden fees or additional platform training
![Grow in weeks](https://cdn2.birdeye.com/version2/v3/pages/2023/compare/grow-in-weeks.png)
Partner with Google at the highest level
Birdeye is a certified Google Partner helping you rank higher on Google Search, get more Google Reviews, and more.
- Easily build complete, attractive, and accurate Google Business Profiles for all your locations from within Birdeye
- Easily generate, manage, and market your Google reviews
- Automatically feature reviews from 200+ sites on the Google Knowledge Panel
- Improve your Google ad performance by up to 17% and optimize your Google ad spending
- Turn visitors into leads and leads into customers with Google Messaging
- Make your Google Profiles stand out against the competition with Google Posts
- Respond to reviews on Google and 200+ sites at scale with AI-generated responses
![Partner with Google at the highest level](https://cdn2.birdeye.com/version2/v3/pages/2023/compare/partner-with-google-highest-level.png)
Lean on award-winning customer support
Unlike our competitors, we put your business first. We’ll never leave you hanging with always-on, dedicated customer support for your business. Feel confident that when you need support, we’re here for you and fully versed in your business - stop getting passed between support reps unfamiliar with your business or needs.
- Unlimited support via live chat, email, phone, and our in-product support center
- 500+ support articles and how-to videos
- Troubleshooting with our product experts, including integration setup, campaigns, user alerts, product questions, and more
![Award winning customer support](https://cdn2.birdeye.com/version2/pages/awards/2024/winter/support-badges.png)
Turn real-time insights into customer happiness
Birdeye’s platform is centered around the contact versus the location. This helps you understand customer happiness in real time so you can determine who might need more attention or want to refer a friend.
- Color-coded score from 1-10 to easily see how satisfied each customer is with your business
- Understand happiness in real-time to know which customers are happy while you’re talking to them
- Easily understand how your business is performing within the dashboard through deep insights, but go one step further to see how happy or unhappy each customer is
![Turn insights into customer happiness](https://cdn2.birdeye.com/version2/v3/pages/2023/compare/insights-into-customer-happiness.png)
Turn your customers into brand ambassadors
Birdeye offers a fully integrated customer referral system so your happiest customers can drive new business for you. Referrals are the most trusted form of marketing, Birdeye makes them fully automated, digital, scalable, and trackable. Go beyond providing a word-of-mouth referral or a referral text with no trackable link.
- Send automated referral requests after a positive review, survey, purchase, service, or appointment
- Send requests via text, social media, email, and your website
- Track referral revenue shares and conversions
- Easily pay out incentives through reporting and tracking
![Turn your customers into brand ambassadors](https://cdn2.birdeye.com/version2/v3/pages/2023/compare/turn-customer-into-brand-customer.png)
- Dental
- Healthcare
- Real Estate
- Home Services
- Retail
- Legal
- Finance
- Auto
- Personal Services
“Birdeye is a game changer for patient experience. We can message all our patients using one central inbox.”Brandon Dowdy-ErnstSmile Workshop
![Smile Workshop](https://cdn2.birdeye.com/version2/v3/pages/2023/home/v1/dental-smile-workshop.png)
Birdeye has given me the perspective and agility I need to effectively manage our expansive footprint easily.Ken NorquistAxia Women’s Health
![Axis Women](https://cdn2.birdeye.com/version2/v3/pages/2023/home/v1/healthcare.png)
We switched to Birdeye because customer experience is paramount in a business where reputation is everything.Sabrina ModesittStonecreek Communities
![StoneCreek](https://cdn2.birdeye.com/version2/v3/pages/2023/home/v1/real-estate.png)
Birdeye’s AI has helped us monitor customer sentiment and evolve our business to meet their needs.Anne-Marie CUniversal Windows Direct
![Universal Windows](https://cdn2.birdeye.com/version2/v3/pages/2023/home/v1/home-services-universal-windows.png)
Birdeye customer support is amazing. They created a seamless onboarding experience for all 450 of our locations.Brandon HeglandMichaels
![Michaels](https://cdn2.birdeye.com/version2/v3/pages/2023/home/v1/retail-michaels.png)
10 years later, and my firm is still finding value from Birdeye reviews, surveys, and messaging.Lanette SAll Family Law Group
![All Family Law Group](https://cdn2.birdeye.com/version2/v3/pages/2023/home/v1/legal-services-all-family-law.png)
Birdeye equipped us with a scalable solution to enhance our customer experience.Brittany DouglasTitleMax
![TitleMax](https://cdn2.birdeye.com/version2/v3/pages/2023/home/v1/finance-titlemax.png)
With Birdeye, we’ve turned customer experience insights into opportunities to build trust and credibility.Carmen GarciaStrickland Brothers 10 Minute Oil Change
![Strickland Brothers](https://cdn2.birdeye.com/version2/v3/pages/2023/home/v1/auto-strickland-brothers.png)
The ability to reach out to each website visitor and answer questions wherever I am, at any time of day is a total game-changer.Jason HartlineSkinSpaMed
![SkinSpaMed](https://cdn2.birdeye.com/version2/v3/pages/2023/home/v1/personal-services-skinspamed.png)
Birdeye customers get results
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