Birdeye vs YEXT 
Birdeye is the #1 marketing platform for multi-location brands
Learn why Birdeye is the partner of choice for over 150,000 businesses to increase online visibility, build a more substantial reputation, and grow sales.
Trusted by 150K+ local brands and businesses
“I had been with Yext for about 5 years before switching and what a difference! First the customer support is tremendous at Birdeye, while it is non-existent at Yext. The onboarding process here is one of the best I have ever had with any SAAS. The platform itself is very user friendly, and loaded with valuable features. The extensive CRM integrations are also a huge plus. From listings and reputation management to social media integrations and lead generation tools, this platform has amazing ROI potential for businesses.”
I'd highly recommend this tool and this company. Great overall experience, can't say enough good things about this product and the team at Birdeye.
Sam Morris CEO, Digalitics
Birdeye ranks #1 across all the categories that are important to your business
Online Reputation Management Software
Local Listings Management Software
Social Media Suites
Top reasons to choose Birdeye over Yext
OffersPartially OffersDoes Not Offer
Increase review volume & sentiment
| Capability | Why it matters | Birdeye |  |
|---|---|---|---|
| CRM-triggered review generation | Boost review volume by 40% | 3,000+ CRM integrations | ~12 integrations |
| Point-of-sale review capture | Increase reviews by up to 15% | QR codes, NFC cards, Survey Requests | Not supported |
| Direct feedback capture | Reduce negative reviews by at least 30% | Built-in direct feedback flow | Not available |
| Review management | Manage all reviews in one place | 200+ review sources | Limited to ~80 sites |
| Review response optimisation | Improve response rate by up to 20% | AI replies, translations, and email-based responses | Translation requires integration with a 3rd party service. |
| Review marketing on social | Save up to $500/year/location | Promote your reviews on social platforms without purchasing a Social add-on product | Must buy Social at
extra cost. |
Earn Market Leadership with Unparalleled AI Innovation
Scale Social Publishing & Engagement
Get Insights to Make Smarter Decisions & Outshine Competition
A modern platform that drives high ROI and is invested in your success
Quality Listings Strategy that Aligns with SEO Trends
Everything you need to run a digital business
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Birdeye customers get results
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“With Birdeye, we’ve increased our number of reviews by nearly 200% YoY, which has greatly contributed to brand lift and recall.”
Brandon Dowdy-ErnstChief Experience Officer, Smile Workshop
“Birdeye gives our company instant credibility and makes getting reviews easier. We’ve seen an increase in customers contacting us directly from online, which gets our foot in the door. Birdeye also helps us build trust with customers, which is invaluable.”
Aaron NovelloTeam Leader, The Novello Group
“Birdeye brings the cacophony of 50+ location directory listing and reputation management down to a harmonious blend through a single, intuitive platform. Birdeye's solution has given me the perspective I need to effectively manage our expansive footprint.”
Ken NorquistAxia Women’s Health