Mass Texting Service
Text more customers. Drive more revenue.
![Drive higher responses rates with text campaigns](https://cdn2.birdeye.com/version2/v3/pages/2023/products/mass-texting/hero-mass-texting.png)
Create, send, and respond to texts from a single inbox
Effective
Increase conversion rates by sending messages that boast a 99% open rate.
Scalable
Send automated, personalised, and time-saving texts at scale.
All–in-one
Request reviews, referrals, and surveys via text – all from one intuitive dashboard.
Promote sales and engage customers
Text sent. Growth delivered. Send discounts, updates, and other promotions via text to keep your customers in the loop.
![Promote sales and engage customers](https://cdn2.birdeye.com/version2/v3/pages/2023/products/mass-texting/mt-texting.png)
Keep an open dialogue
Re-engage contacts that don’t respond to calls or emails and have 1:1 conversations with those who do.
![Keep an open dialogue](https://cdn2.birdeye.com/version2/v3/pages/2023/products/mass-texting/mt-two-way-texting.png)
Remain recognisable
Don’t be mistaken as spam. Send and receive text messages using your official business phone number.
![Remain recognisable](https://cdn2.birdeye.com/version2/v3/pages/2023/products/mass-texting/mt-landline-texting.png)
Improve engagement with images
A picture is worth a thousand characters. Enrich your texts and boost engagement by including images, emojis, GIFs, or PDFs.
![Improve engagement with images](https://cdn2.birdeye.com/version2/v3/pages/2023/products/mass-texting/mt-mms-texting.png)
Request reviews and referrals
Ask customers for feedback anywhere, anytime with custom campaigns to solicit feedback, reviews, and referrals.
![Request reviews and referrals](https://cdn2.birdeye.com/version2/v3/pages/2023/products/mass-texting/mt-text-campaign.png)
Engage customers at every stage
Put your text marketing on autopilot with automated messages based on various triggers.
![Engage customers at every stage](https://cdn2.birdeye.com/version2/v3/pages/2023/products/mass-texting/mt-automations.png)
Send personalised promotions
Segment your audience by location, products purchased, and other criteria – then tailor your texts to boost response rates.
![Send personalised promotions](https://cdn2.birdeye.com/version2/v3/pages/2023/products/mass-texting/mt-personalization.png)
Save time with templates
Use tailor-made templates to announce new products, promote events, share special offers, and more.
![Save time with templates](https://cdn2.birdeye.com/version2/v3/pages/2023/products/mass-texting/mt-templates.png)
Comply with federal regulations
Meet texting best practices and minimise disruption to customers by sending campaigns only during business hours and with frequency limits.
![Comply with federal regulations](https://cdn2.birdeye.com/version2/v3/pages/2023/products/mass-texting/mt-compliance.png)
Read and respond from one inbox
Keep text, social media, and webchat conversations all in one inbox – then assign messages to team members who can follow up.
![Read and respond from one inbox](https://cdn2.birdeye.com/version2/v3/pages/2023/products/mass-texting/img-mt-inbox-v1.png)
Respond to texts on the go
Manage your entire SMS marketing and two-way conversations anytime, anywhere from the Birdeye Mobile App.
![Respond to texts on the go](https://cdn2.birdeye.com/version2/v3/pages/2023/products/mass-texting/mt-mobile-app.png)
Analyze text campaign data
Collect real-time data on deliveries and clicks. Track the number of campaigns by month, quarter, year, and campaign type.
![Analyze text campaign data](https://cdn2.birdeye.com/version2/v3/pages/2023/products/mass-texting/analyse-text-cmp.png)
Use the apps you love
Import contacts from your CRM and sync customer data with Birdeye’s 3,000+ integrations. Track lead behavior to send smarter messages that turn prospects into customers.
![Use the apps you love](https://cdn2.birdeye.com/version2/v3/pages/2023/products/mass-texting/mt-integrations.png)
Birdeye outranks the competition
![Capterra Logo](https://cdn2.birdeye.com/version2/components/testimonials/v2/capterra-logo.png)
Birdeye customers get results
Frequently Asked Questions
What are the benefits of mass texting or business text messaging?Click to open
What are the capabilities of Birdeye Mass Texting?Click to open
Birdeye Mass Texting is an affordable and easy way to send text messages to thousands of customers in one go. Birdeye Mass Texting lets you:
- Send SMS and MMs text messaging campaigns from your business landline
- Text 1:1 with contacts and respond to text replies from a centralised inbox
- Trigger text messaging campaigns based on customer behavior
- Personalise text messages
- Create text message templates
- Comply with TCPA industry regulations
What triggers can I use to automate my text messages?Click to open
You can set up automatic texts for when:
- A new contact is added
- A lead is converted
- A review is written
- A survey is completed
- A referral is made, and more
What kinds of reporting capabilities does Birdeye Mass Texting offer?Click to open
Can I purchase Birdeye Mass Texting as a stand alone product?Click to open
What is the difference between an SMS and MMS text message? Click to open
When should I send an SMS versus an MMS text message? Click to open
How much does it cost to send an SMS vs an MMS text?Click to open
Does Birdeye comply with Text Marketing regulations?Click to open
Does Birdeye append opt-out language to mass text messages?Click to open
Start growing with Birdeye today
Get a firsthand look at the capabilities of the all-in-one Birdeye Platform