home resources case studiesDiscover how this hair salon attracted new clients and streamlined communication with their existing customer base using the power of mass texting

Discover how this hair salon attracted new clients and streamlined communication with their existing customer base using the power of mass texting

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Company Snapshot

Since 2004, the owner of this hair salon has been crafting expert hairstyles for every occasion, from job interviews and themed parties to special dates. Nestled in the heart of Neutral Bay, the flagship salon specialises in contemporary haircuts, styling, texturing, colouring, and hair extensions. Their mission is to ensure every client leaves looking and feeling like an A-lister.

Birdeye Customer Since2023
Founded In2004
Locations2

PRODUCTS USED

“Birdeye has made a huge difference in managing the reviews and online rep of both salons. It feels like having a competitive edge in customer experience. I recommend Birdeye highly to other salons”

Owner of the Hair SalonHair Salon in Neutral Bay

This hair salon has seen the following key improvements in the past 12 months with Birdeye:

123.5% Increase in review count vs previous period
161 New Reviews
55.36% CTR on review texts

"Mass Texting was a great addition for us. Just one October raffle campaign brought in about 20 new clients. We have a solid 90% rebooking rate, so the investment was totally worth it—and surprisingly easy too. I've trained the rest of the team on using the platform, and now they're better than me"

Owner of the Hair SalonHair Salon in Neutral Bay

Birdeye gets you real results that help you be connected

+20%Leads per month
35%Decrease in response time
95%Open rate for SMS

Data is from over 100,000 Birdeye business customers

Birdeye: The Obvious Choice

Winning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and highest-rated customer experience software for businesses of all sizes.

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