Security FAQs

Will you use my data to build advertising products or sell it to third parties?

No. For more details, visit our Privacy Policy.

Will you disclose or sell the data and PII that I provide you about my customers?

No. We use the data you provide us about your customers only to provide your services and for no other purpose.

How is my password secured?

We securely encrypt your passwords. Passwords are one-way encrypted using the bcrypt algorithm, with a random salt for each password. This means that only the original creator of the password knows its value. This type of encryption is extraordinarily difficult to break. When passwords must be retrieved, public/private key encryption is used, with a key length of 4096 or greater. Access and retention of passwords are strongly controlled and logged.

How do you protect Credit Card and Financial Information?

Birdeye does not store credit card numbers and security information. If you provide a credit card number to purchase a service, it is turned into a secure token by our credit card processing company. We only store the secure token on our systems.
We DO NOT collect or store personal financial data, Social Security Numbers, National Insurance numbers, or government-issued ID numbers of any kind.

How can I protect my Birdeye account?

• Do not share your Birdeye password with anyone.
• Make sure that your password includes both numbers and capital letters, and is at least 8 characters in length.
• Update your password on a regular basis.

In what country (or countries) is my data stored – both on your infrastructure and for backups?

Our customer data is stored on secure servers in the United States on a secure cloud computing platform at AWS.