
Birdeye launches 'Customer Referrals' (Beta) to help businesses earn more customers
Easy to create and share, 'Customer Referrals' come with advanced reporting to help businesses effectively monitor the success of the programs. A more targeted approach for lead generation, referral programs are completely automated and assure greater scalability.

Birdeye improves platform filters for better user experience
Birdeye has now improved filters across the platform to enhance the user experience. The new filters will improve data discoverability and usability across the platform.

Update business hours in bulk for all your locations
Birdeye now allows you to update business hours for all the locations of your businesses via bulk upload. You can either add one or multiple business hours.

Birdeye introduces 'Custom variables' for survey URLs
Birdeye has introduced custom variables support for surveys that allows businesses to track additional information for the survey responses.

Now, embed Birdeye surveys on your business website
Businesses can now conduct surveys on their websites by embedding surveys on a web page of their websites. Once the customer submits their response, the response will be captured on Birdeye.

Assign 'Tags' to Contacts in bulk upload
Businesses can now view tag-based reports to analyze tags associated with reviews. These reports can be accessed from the 'Reports' tab and are placed within the last category under 'Review reports'.

Birdeye enhances audience selection in Automated campaigns
With improved features, now you can choose audience within your Automated campaign based on the source a contact is added from.

Now, respond to Facebook messages using Birdeye messenger
The user will be able to respond to the conversations initiated by a customer on Facebook Messenger through Birdeye Messenger.

Setup automated response emails for your survey takers
Birdeye now allows you to send an instant reply as soon as the customer submits a survey. This new feature within Surveys can be configured at any point, even while the survey is ongoing.

Integration call-outs introduced for Facebook and GMB pages
All Birdeye businesses, which haven't integrated Facebook or GMB pages will view a prominent banner that will appear on top of the Reviews page prompting them to connect their social accounts with social pages.