After announcing a new User Management flow, Birdeye has now enhanced the features of User Management. Business owners can now assign more locations to a user, manage notifications and upload users in bulk.

The intuitive version of BE Connector 3.0 offers multiple new features with wider coverage, smarter usage and much more.

Birdeye offers visually enriched, in-depth analytical reports to help extract accurate survey data. The reports automatically populate and organize data from your survey responses that enable you to take critical business decisions.

As GMB and Facebook are the two large sources of reviews on the internet, Birdeye has introduced support for direct integration with Facebook and GMB on the Listings module.

The social reconnect workflow is designed to address all integration errors associated with GMB & Facebook pages on Birdeye platform.

Birdeye users can now choose whether or not they want to configure Webchat on Birdeye review profiles. If you do not want a visitor to initiate a chat with you on the Birdeye profile, you can disable the Webchat feature for it.

Enabled for enterprise businesses, downloading reports in PDF format will now help businesses analyze reports offline as well.

Gain direct feedback from a survey respondent without compromising the brand's rating. Birdeye has added the option of "Contact us directly" toggle button within Surveys' Review Request question type.

As Google has shut down Google+, Birdeye will no longer support Google+ pages. Going forward, Birdeye users cannot integrate their Google+ pages with Birdeye.

Birdeye introduces a new NPS system to simplify the understanding of NPS logic.