Business owners using Birdeye now have the ability to reply to a survey respondent right from their Birdeye account, allowing them to reach out to the respondents directly. The reply will be sent to the customer's email address.

Birdeye continuously reimagines and rethinks technology to help customers achieve their reputation management goals. Keeping this in mind, Birdeye has partnered with Google to make the process of getting new reviews on Google simpler and faster.

With improved architectural optimizations, Birdeye announced better performing daily digest alerts within scheduled time of delivery.

Using the Birdeye's Social publishing feature, users can now preview the URLs and publish them on social channels. The user will also be able to preview the URL within the Birdeye dashboard before publishing it on social media

To launch result-oriented Campaigns, Birdeye will now flag contacts with inaccurate information ensuring business users can correct the contact details.

To ensure adherence to industry best practices, Birdeye has removed the sentiment pre-check within the review requests.

To make assessments more efficient, businesses now have the ability to edit sentiments for existing snippets, delete them and create new ones as well.

Now, multi-location businesses can setup their social integrations for all or a few locations at one place. Users can manage social pages, review responses and review sharing within the Birdeye dashboard.

Birdeye will now verify URLs before adding them to the system to make sure that reviews are being monitored at the source correctly.

With the recent partnership with Google, Birdeye now fetches Google reviews using the Google API and makes the top five reviews available under a new 'Google Reviews' tab on your business review profile.