
Businesses can now respond to survey respondent from the Birdeye dashboard
Business owners using Birdeye now have the ability to reply to a survey respondent right from their Birdeye account, allowing them to reach out to the respondents directly. The reply will be sent to the customer's email address.

Birdeye partners with Google: Enables Direct Google Reviews
Birdeye continuously reimagines and rethinks technology to help customers achieve their reputation management goals. Keeping this in mind, Birdeye has partnered with Google to make the process of getting new reviews on Google simpler and faster.
Enhanced delivery performance for daily review alerts
With improved architectural optimizations, Birdeye announced better performing daily digest alerts within scheduled time of delivery.

Birdeye adds support for previewing and publishing URLs on social channels
Using the Birdeye's Social publishing feature, users can now preview the URLs and publish them on social channels. The user will also be able to preview the URL within the Birdeye dashboard before publishing it on social media

Invalid contact numbers now to get flagged
To launch result-oriented Campaigns, Birdeye will now flag contacts with inaccurate information ensuring business users can correct the contact details.

Birdeye removes sentiment pre-check in Review Requests
To ensure adherence to industry best practices, Birdeye has removed the sentiment pre-check within the review requests.
Better quality sentiment analysis: Add, edit or delete snippets in Insights
To make assessments more efficient, businesses now have the ability to edit sentiments for existing snippets, delete them and create new ones as well.

Multi-location businesses can now seamlessly manage social integrations
Now, multi-location businesses can setup their social integrations for all or a few locations at one place. Users can manage social pages, review responses and review sharing within the Birdeye dashboard.

'URL Verification' added to Birdeye Review Monitoring
Birdeye will now verify URLs before adding them to the system to make sure that reviews are being monitored at the source correctly.

Google Reviews now under a new tab on business Review Profile
With the recent partnership with Google, Birdeye now fetches Google reviews using the Google API and makes the top five reviews available under a new 'Google Reviews' tab on your business review profile.