Birdeye announced improved usage reports to provide businesses with consistent data funnels for both, emails and SMS. The funnels are comprehensive reports divided into three levels of information.

Birdeye has introduced a new review response flow that makes replying to a review even easier. Now, the user can either reply on the integrated third-party sources within Birdeye or get redirected to the third-party site to post the review.

Businesses can now reply to customer queries via email also. As a part of this upgrade, a user can now respond to a messenger query within their email client.

Businesses can now efficiently monitor employee performance based on the number of review requests sent and the customer feedback received. This feature inspires both a sense of community and healthy competition within your team.

Businesses can now gauge Birdeye's effect at increasing their reviews on third-party sources. This feature allows you to view your progress for up to three sources of your choice.

Businesses now have the ability to add review goals to help achieve review target for specific sites. Also, you can track your performance as you move towards achieving that goal.