Introducing Team Chat to Birdeye Inbox

Hubspot Research shows that 90% of customers rate an "immediate" response as essential when they have a customer service question, and about 60% of customers define "immediate" as 10 minutes or less. To be able to streamline your internal communication, Birdeye just launched Team Chat in Beta to help teams collaborate more efficiently. The new solution allows users to chat in real time, regardless of location. Team Chat, within the Birdeye Inbox, helps streamline all conversations under one roof. Grow your business and improve customer experience by enabling your teams to work together. 

Key Features:

1:1 Instant messaging: Message and share files with any individual user

Team messaging: Chat in a group and exchange messages or files within a team

File sharing: Share JPG, PNG, and PDF, documents 

No more lost messages or files: Messages and files are stored indefinitely. No worrying about lost messages or files

Want to learn how to set up? Learn more.