Engage, convert, and grow with GenAI conversations
Deliver unique, personalised answers to every visitor question, day or night, with AI chatbot.
Handle multiple web interactions at any time, qualify leads, capture contact info, and seamlessly transfer to live agents.
Quickly train your chatbot by uploading top-performing SEO content, ensuring quick answers to common questions.
Use Birdeye’s Chatbot AI to engage web visitors in conversations that feel natural and friendly. It understands context, uses the right tone, and provides thoughtful responses - just like a real person would.
Free up your live agents to manage more complex interactions by leveraging your chatbot to deflect routine conversations, answer common visitor questions, book appointments, gather contact information, and more.
Start the conversation with AI and smoothly hand off conversations to a live agent when visitors need or request more support. Assign conversations to a team or individual to ensure the right person is following up.
Funnel, filter, and organize all web chat conversations into a single inbox based on location, time, or type of conversation. Leverage templates and GenAI to streamline responses.
Send better quality messages with the help of a GenAI writing assistant that can summarize long conversations, generate tailored responses from scratch, or rephrase your replies to ensure they're on-brand, empathetic, and consistent.
Launch your chatbot in record time by automatically populating your knowledge base with content from most searched pages on your website. Upload additional assets and links in just a few clicks. Generate and refine FAQs using GenAI from the information provided, ensuring accurate and helpful responses for your visitors.
Engage visitors in meaningful conversations to qualify their intent and capture their contact information. Increase the number of interactions by eliminating pre-chat forms and keeping the process smooth and user-friendly.
Don't miss out on an opportunity just because a visitor abandons the chat. With Webchat, every conversation can transition to text to keep the conversation going.
Tailor your chat widget to reflect your brand and operate seamlessly on your website. Customise messaging and add disclaimers to match your business's voice and style, ensuring a consistent and professional experience for your visitors.
Set up different welcome messages and auto-replies for when your agents are live, when they are busy, and for off-business hours to keep visitors engaged and informed.
Route fresh leads to the right teams. Use the Birdeye Mobile App for fast responses.
Get detailed reporting on chat conversations and filter by location or user to understand what's working and where to improve. You can also integrate with Google Analytics and other platforms to go even deeper.
“We've doubled our monthly new client appointments, all thanks to Webchat. The ability to reach out to each website visitor and answer questions wherever I am, at any time of day is a total game-changer.”
“Birdeye has completely restructured the way we do business. We're more agile in converting our sales leads because of Birdeye webchat, and we're seeing over twice as many internet search inquiries due to our ratings & reviews.”
“Before Birdeye, the only way we could capture website leads was through a form. Now with Webchat, we've received over 1,400 leads. Webchat and business texting have become an essential part of our day-to-day business.”
Birdeye Webchat is a chat window you can add to your website to engage with visitors to answer questions, book appointments, resolve customer issues, and more.
With Birdeye Webchat, you can chat with website visitors live, which increases conversion rates and reduces the chance that they will navigate away to a competitor’s website. It also helps you increase customer loyalty by making it easy to quickly answer questions and resolve customer issues.
Birdeye Webchat gives you ability to:
You can make Birdeye Webchat your own by customising your logo, names, photos, colors, custom chat icons, greetings, away messages, and more. Businesses with multiple brands and multiple locations can create a unique Birdeye Webchat window for each one with ease.
No. Birdeye Webchat is light and quick to load, so it will not slow down your website. The chat window loads only after your business webpage has loaded or when a visitor clicks on it to ask a question - you choose. This prevents it from ever affecting your website’s speed or performance.
The Smart Inbox feature lets you create customised inboxes to funnel incoming messages by location and date so you can easily manage and respond to customer interactions appropriately.
Birdeye gives you the ability to set up a variety of message and auto-reply templates to ensure that Webchat is aligned with your business hours and you are keeping visitors engaged. You can customise different templates for the following scenarios:
Learn more about how templates and auto-replies work here.
Robin, Birdeye’s AI Chatbot, can be used to engage with website visitors 24/7. During off-business hours or when your agents are busy, Robin serves as an additional member on your team. She can automatically respond to commonly asked questions and route complex questions to an online agent. This enhances your customer support because no incoming message ever goes unattended.
Messages on Birdeye Webchat funnel into the Birdeye Inbox, together with messages from Google, social, text, email, and other channels, so you can easily manage all your customer communications from one platform. Since we collect customer contact details before every webchat conversation, you can use the Inbox to text leads even after they leave your website, so you don't lose them.
Ready to upgrade your customer communication game? See how AI can be your ally in streamlining interactions and managing your online reputation.
Watch nowGet a firsthand look at the capabilities of the all-in-one Birdeye Platform
