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Universal Windows Direct of Columbus
- Windows Installation
- Columbus, OH
About this business
Since its inception by co founders William Barr and Michael Strmac in 2002, Universal Windows Direct has lived by the philosophy of CANEI - "Constant and Never Ending Improvement". This philosophy holds true in all aspects of our business, from sales and marketing to installation and service and has catapulted UWD from a small, local home improvement company to one of the largest exterior remodeling companies in the country. Every one of our employees strives continuously to be the best in the business at what they do and p... read more
Location details
3563 Interchange Rd, Columbus, OH, 43204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
There seemed to be a disconnect between the sales person and the headquarters. We were told that headquarters would call within a week to schedule someone out to measure. Never heard from anyone so I had to call headquarters to begin the process.
Business response:
Hi Sandra, I apologize for the lapse in communication and want to thank you for your feedback. I am happy to see your install was successfully completed and hope you are loving your new windows! Please don't hesitate to reach out if you need anything in the future. ^AM
Business response:
Thank you for the review, Lora. We'd love to hear how we could earn 5-stars from you. If there's anything we can do to improve your experience, please feel free to send us an email at customerservice@universalwindowsdirect.com! ^AM
To many cancellations
Business response:
Hi Susan, I apologize that we had to reschedule your install, we truly appreciate your patience. I am pleased to see that we were able to get your windows installed and that you are happy with the product. If there is anything else we can do, feel free to reach out to customerservice@universalwindowsdirect.com. ^AM
Business response:
Hello, Anita. Thank you for the 5-star review! We truly appreciate it. Please don't hesitate to reach out if you need anything! ^AM
Business response:
Thank you for your review! ^AM
There was a mix up on order and 4 Windows were not correctly ordered and are pending installation. Not sure how long that will take, after the 3+ months it took for the initial order.
Business response:
Hi Nicole, I apologize that your install is taking longer than desired to be completed. Your parts are ordered and we are simply waiting for them to finish production. Thank you for your patience and we look forward to completing your project as soon as possible. ^AM
Business response:
Thank you for the 5-star review! ^AM
The crew that came out to install my windows were efficient and clean. I would recommend this company to anyone who was looking at getting replacement windows.
Business response:
Thank you for the 5-star review and for trusting us with your home improvement project! ^AM
Frequently asked questions about Universal Windows Direct of Columbus
How is Universal Windows Direct of Columbus rated?
Universal Windows Direct of Columbus has a 4.5 star rating with 1,392 reviews.
When is Universal Windows Direct of Columbus open?
Universal Windows Direct of Columbus is closed now. It will open tomorrow at 11:00 a.m.