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Us Bayou Park
- Apartments
- Houston, TX
About this business
Location details
2221 West Dallas St, Houston, TX, 77019, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Verified Renter Great place to live! The pool area feels like a resort, the gym is almost as well equipped as an LA Fitness, the club level is really nicely furnished, there’s a coffee bar, management is friendly and helpful, the dog run is outstanding. Honestly, I have no complaints! I wish they sold the units as condos!
Business response:
Thank you for taking the time to share your experience while living with Us! We pride ourselves on making sure our community has a lot of great activities and amenities while also providing the best customer services. The best part of Us is YOU! Thank you for being a part of our community. We can't wait to see you and your fur baby around.
Verified Renter The community is very dog friendly and the staff are so nice to everyone person. They really go above and beyond to make sure you are care for. This residents feel like a daily stay at a hotel just from all of the amazing amenities in the community. Make sure you take the time to take a tour I think you will be mind blown.
Business response:
Thank you so much for this amazing review!!! We are thrilled you've chosen to call US Bayou Park, home! Stay awhile!!!
Verified Renter We loveeeeee this community!! The leasing office employees are AMAZING. We had a few bumps at first like any move has but the maintenance and front office Staff fixed it immediately which is new to us since we've never lived anywhere in houston that has answered our calls let alone fix our problems immdietly and with such kindness!! Our apartment is beautiful and so reasonably priced for all the amenities we are welcomed to use here and location location location!!! We are so close to everything and everythin... read more
Business response:
We are so thrilled that you chose US and most importantly, that you love it here! Thank you for the stellar review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Verified Renter I moved to this property in 2017 and just signed another 13 month lease. This location is convenient to my office and mostly I have been happy. Although I have had the tires on my car stolen along with about 20 others over the period of 4 months. I think the maintenance service needs staffing; it is impossible to talk to a person unless you go to the office in person. Everyone emails of texts and I think that is so impersonal.
Business response:
Thank you again for taking the time to let us know how we did. We are also super excited that you are staying another year with US! We are finalizing the staffing of our maintenance team to ensure that service requests are handled in a timely manner. Thank you for your patience during this process. If you have any further questions, please give us a call. We're always happy to help!
"Hostel" Living This has been the worst rental experience I've had in 20 years. I have regretted moving here since day one: 1. Incredibly dirty, trash goes weeks without being cleaned up from the halls, garage and grounds. 2. Unimaginably noisy. Cement, dungeon like hallways echo everything, even the giant maintenance cart thundering down the hallways daily, heavy metal doors to/from garage and stairs slam louder than prison cells day and night! You can hear everything your neighbors are doing as you walk down the halls. 3. ... read more
Verified Renter Don’t live here. They only care about filling units and hosting events. They don’t take care of anything while you live here.
Business response:
We appreciate your feedback and leaving a review. We would appreciate the opportunity to speak with you in person to address any concerns you may have. We value you as a member and want to ensure your experience is a positive one.
Verified Renter Very noisy and poorly managed property with inefficient appliance and construction that has tripled my energy bill.
Business response:
Hi there - thanks so much for taking time to let us know about your experience. We're disappointed to hear you weren't satisfied, and we would like to speak with you and try to improve your experience. Your review came in anonymous, and there is no contact number or email. Please contact us at usbayouparkmgr@greystar.com so we can work with you to make it right. Looking forward to hearing from you.
Verified Renter Do not move here. This property is not manage well.
Business response:
You don't have to hide from Us. We would love to get to know you and talk through all we are doing to turn things around at Us Bayou Park. Please stop by the office and see us.
Verified Renter 1) Lack of security, gates are constantly opened and unlocked for months on end. 2) Lack of proper communication, basic email spam and unavailability of management is unacceptable. 3) Lack of management living on property, having an emergency go unanswered because front office hours are only 9-6 is ridiculous and unacceptable. 4) Lack of accountability, having my car vandalized because the gates are opened at midnight because y'all don't prioritize fixing them is not my fault, that is on y'all. I never receiv... read more
Business response:
Hey there! Thank you for taking the time to leave a review! Although the staff wishes we could live here and be here all hours, unfortunately, we can't. Our on call maintenance makes it here pretty quick though for emergencies! Our community is still completing a transformative design renovation so we have the gates open between 8am and 5pm for our construction and design team to access. The gates remain closed during the evening hours with onsite security. It really stinks when folks mistreat your personal property and... read more
Frequently asked questions about Us Bayou Park
How is Us Bayou Park rated?
Us Bayou Park has a 4 star rating with 185 reviews.
When is Us Bayou Park open?
Us Bayou Park is open now. It will close at 6:00 p.m.