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VIK Complete Care at Lakeway
- Emergency Rooms
- Lakeway, TX
About this business
Location details
1518 Ranch Rd 620 S Bldg H, #100, Lakeway, TX, 78734, United States
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When you want efficient, cost effective care with 1st class knowledgeable experts, you want Complete Care, and that’s what we always get. When you know where and how to consistently excel beyond other urgent care providers, you can also shine brighter with timeliness and value. The numbers are there, if you want to see for yourself. Then it sinks in, complete care means thorough evaluation with no surprises. You’ll leave with confidence in the recovery plan knowing you chose well and will soon be back in the game. ... read more
Business response:
We are pleased to hear about your excellent experience with our knowledgeable experts. Your recognition of our commitment to excelling beyond other providers truly means the world to us. Thank you so much for taking the time to share your positive experience, Marcus & Nickie!
Daughter went there with chest pain they diagnosed her as an inflamed chest plate. The next morning had to be taken to the er where she had surgery to remove her gall bladder. Her bloodwork was off the charts. They should have done better.
Business response:
Thank you for taking the time to provide your feedback. Our Medical Director, Dr. MacAlasdair, attempted to contact you but was unable to reach you. At your convenience, please call Dr. MacAlasdair at 512-527-6247."
Viks visit 11/4 and 11/5 I’ve used VIKS several times in the past from my own sickness during pregnancy to health issues with both my oldest and youngest daughters, including stitches and a seizure. I’ve always applauded the care received from our visits, as can be seen on a previous YELP post. Our visit and interaction with Daniel MacAlasdair, MD on (also the medical director) on 11/5/23 was not our typical experience. Background information: my youngest was seen on 11/2 at the ENT for a sinus infection but began to have... read more
Business response:
Thank you for speaking with Jamey from our leadership team. We understand the conversation went well and he was able to address your concerns. We apologize for the experience you described and will use your feedback as a driver for improvement. Please do not hesitate to reach out to Jamey if you have any questions or need additional assistance.
Took my daughter here for an earache/infection. My daughter said she was feeling like she had to vomit, the nurse held a vomit bag for her and wasn't paying attention and my daughter vomited all over herself. After the first vomit, the nurse continued to not pay attention and my daughter vomited on herself again. I asked for an anti-biotic, but they didnt have any liquid meds for kids. I asked for an e-script, but they're not capable of doing that either. Waste of time and money. You're better off going to BSW down the st... read more
Business response:
Thank you for providing your feedback. We e strive to provide the highest level of care and we regret that your experience was anything less than stellar. We would appreciate the opportunity to address your concerns. At your convenience, please call our Clinical Coordinator, Jennifer, at 512-527-6247.
Home test was positive for COVID. Went to the doctor- urgent care- this was my best experience ever. The entire staff was friendly, professional and very efficient. They did a test and once it was confirmed as positive the Doctor gave me a prescription. They faxed it to a 24 hour Walgreens and then the nurse called Walgreens to make sure that they had the medicine in stock.
Business response:
Hello Mr. Meythaler, We really appreciate you taking the time to share your 5 star rating with us! We're grateful you chose our Lakeway location where we're always here to help 24/7. Thank you for the kind words. Please get well soon and thanks again.
Dr was very rude and impolite. Told me to reward my wrist after 24 hrs and did not provide enough wrap for one wrap. Did not really help my situation at all
Business response:
Thank you for taking the time to speak with our Medical Director, Dr. Roe, on the phone recently. Our team is always looking for ways to improve and will follow up on the issues you described. We hope your are healing well and please do not hesitate to reach out to Dr. Roe if you have any questions or need additional assistance.
Clinic not busy on Memorial Day, but charged ER rate since it was a holiday (twice the amount as Urgent Care) with exact same care. Got chest X-ray and two prescriptions but no improvement 24 hours later. Probably need nebulizer and feel more could have been done. Nurse ok; doctor dismissive and made me feel like I was a bother.
Business response:
Thank you for taking the time to provide your feedback. Our Medical Director, Dr. Roe, attempted to contact you by phone to address your concerns but could not reach you. At your convenience, please call Dr. Roe at 512-527-6247.
Staff was really friendly and helpful. Kind and quick to see me, highly recommend this location.
Business response:
Hello Ms. Bishkin, We really appreciate you taking the time to share your 5 star rating with us! We're grateful you chose our Lakeway location where we're always here to help 24/7. Thank you for the kind words. It was our privilege to serve you. Please get well soon and thanks again!
possible explain thar no medications are provided. I came in with a stress or tension headache and all I received was a bag of fluid. Oddly enough if they were curious as to fluids I had had a minimal of 144 oz. prior to treat ment!!!!
Business response:
Thank you for taking the time to provide your feedback. Our Medical Director, Dr. Roe, attempted to contact you by phone but was unable to reach you. At your convenience, please call Dr. Roe at 512- 527-6247. Our goal is to provide the highest level of care and we will follow up on the issues you described.
Frequently asked questions about VIK Complete Care at Lakeway
How is VIK Complete Care at Lakeway rated?
VIK Complete Care at Lakeway has a 4.8 star rating with 1,809 reviews.
When is VIK Complete Care at Lakeway open?
VIK Complete Care at Lakeway is open now. It is open 24/7.